Unit 4 Outcome 1b Flashcards

1
Q

What is the employment cycle?

A

This is where an organisation determines its employment needs in line with its business strategy. This also helps the organisation determine what jobs need to be filled and what those jobs entail before they can be advertised.

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2
Q

What are the three stages of the employment cycle?

A
  1. Establishment phase
  2. Maintenance phase
  3. Termination phase
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3
Q

What activities are there in phase 1?

A

The establishment phase of the employment cycle is concerned with attracting applicants and finding a suitable applicant for a position.
. HR planning
. Job analysis and job design
. Recruitment
. Selection
. Employment arrangement and remuneration

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4
Q

What activities are there in phase 2?

A
The maintenance phase of the employment cycle is concerned with ensuring the motivation and enthusiasm of employees is held, and that employees are content with their jobs.
. Induction
. Training and development
. Recognition and reward
. Performance management
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5
Q

What activities are there in phase 3?

A

The termination phase of the employment cycle is concerned with the departure of employees from the organisation.
. Termination management
. Entitlement and transition issues

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6
Q

What is the full order of activities in the employment cycle?

A
. HR planning
. Job analysis and job design 
. Recruitment
. Selection
. Employment arrangements and remuneration  
. Induction
. Training and development 
. Recognition and reward
. Performance management 
. Termination management 
. Entitlement and transition issues
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7
Q

What is human resource planning?

A

This is the development of strategies to meet the organisations future human resource needs, it also has to be in line with business strategies. It is in the establishment phase of the employment cycle and involves an organisation constantly monitoring the number of employees required, their qualifications and when they will be required.

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8
Q

Why is HR planning so important?

A

Because it allows for accurate supplies of employees to be calculated. This means there wont be too many on the payroll which may need to be cut down.

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8
Q

How is human resource planning related to business strategy?

A

If an organisation does not plan their human resource needs in line with their business strategy, it is unlikely that the business will succeed.

Eg. A common strategy to fulfil the objective of increased profitability is to reduce business costs. HR must forecast the future demand for employees and estimate the supply available to meet demand in order to avoid having too many employees on the payroll.

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9
Q

What is job analysis?

A

This is the second step in the establishment phase and it involves looking at each employees duties, tasks and responsibilities. A job analysis examines:
. actual job activities
. the equipment used on the job
. the specific job behaviours required
. working conditions
. and the degree of supervision necessary

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10
Q

What two parts does a job analysis usually consist of?

A

. Job description

. Job specification

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11
Q

What is a job description?

A

This is a summary of what the worker will be doing. This is also the role they will have in terms of duties and responsibilities.

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12
Q

What is a job specification?

A

This is the key qualities needed to perform a particular job in terms of education, skills, personal qualities and experience.

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13
Q

Why is job analysis important?

A

Because it assists in determining an organisation’s human resource needs by clearly showing the exact nature of a job before recruiting the right person for it.

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14
Q

What is job design?

A

This details the number, kind and variety of tasks that each employee performs in their job. This needs to be performed when a new job is being created or an existing job is being altered. It should also take into consideration the satisfaction of employees needs.

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15
Q

Why is job design important?

A

Because good job design can have a big influence on employee motivation, job satisfaction, absenteeism, turnover and commitment to an organisation.

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16
Q

What is recruitment?

A

These are the actions undertaken to find suitable job applicants for a specific job. This can be achieved by attracting applicants through advertisements, employment agencies and word of mouth.

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17
Q

What are the two recruitment methods?

A

External and internal recruitment

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18
Q

What is internal employment?

A

This is when suitable job applicants are sourced from within the organisation. This often occurs when a person is promoted and therefore can provide strong motivation for employees. It means and organisation can select a candidate who is familiar with its operations.

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19
Q

What is external employment?

A

This is when suitable job applicants are sourced from outside the organisation. It is used when a business wants to bring in people with new and different ideas and attitudes.

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20
Q

What are the main sources of employees for organisations?

A

. Advertisements in the media
. Temporary/casual services
. Schools, universities or TAFE colleges
. Internal services
. Public employment agencies - eg. Employment national
. Private employment/recruitment agencies

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21
Q

What is selection?

A

This is the choosing of a candidate who best matches the organisations requirements. Interviews, tests, physical examinations along with referee and reference checks are all part of this process.

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22
Q

What are some selection options?

A
These are used to "narrow the field" until the most suitable person is found:
. Application forms 
. Tests
. Interviews
. Background checks
. Medical examinations
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23
Q

What is discrimination?

A

This occurs when a policy or practice disadvantages a person or a group based on a personal characteristic that is irrelevant to the performance of the work.

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24
Q

What is a typical selection process?

A
. Applications received 
. Screen applicants 
. Short list candidates
. Interviews
. Referee checks
. Offer job to candidate
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25
Q

Why is effective recruitment and selection important?

A

Because it allows the HRM to choose the best person to undertake a job for the organisation.

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26
Q

What are some employment arrangements?

A

. Permanent employment (full-time or part-time)
. Fixed-term employment (full-time or part-time)
. Casual employment (part-time or no set working hours/times)

27
Q

What is full-time permanent employment?

A

This is when employees have an on-going employment contract which includes all legally required entitlements. They usually work between 35-38 hours per week.

28
Q

What is part-time permanent employment?

A

This involves working fewer ordinary weekly or monthly hours compared to full-time employees. There entitlements are measured on a proportional basis. Eg. If a part-time worker is employed 3 out of 5 days a week they will be payed 60% of the full-time rate.

29
Q

What is fixed-term contract?

A

This is where employment is offered for a specific period. Wages and conditions are usually similar to those of permanent employees however there is an already arranged finishing date.

30
Q

What is casual employment?

A

This is when a worker is employed on an hourly basis. They do not receive any entitlements such as long-service leave or sick leave.

31
Q

What is remuneration?

A

This refers to the monetary payment employees receive in return for the work they carry out. These payment can be in the form of a wage or salary.

32
Q

What is a wage?

A

This is an hourly rate or weekly rate of pay.

33
Q

What is a salary?

A

This is a fixed amount paid each year. It is divided by 26 to give a fortnightly salary or by 12 to give a monthly salary.

34
Q

What is a salary sacrifice?

A

This is forgoing salary in order to receive other non-cash benefits of equivalent value.

35
Q

What are on-costs (or non-wage benefits)?

A

They are additional costs involved in hiring an employee, above the cost of their wages. They include superannuation, long service leave and worker’s compensation.

36
Q

What are some on-costs?

A
. Superannuation
. OH&S
. Long service leave
. Sick leave
. Holiday pay
. Study leave
. Parental leave
. Worker's compensation
. Leave loading
37
Q

Why are remuneration and employment packages important?

A

Because pay and appropriate working hours for the employee increases motivation and therefore increases productivity. Furthermore, although it isn’t the only motivating factor for employees, an adequate pay and things like flexible working conditions is necessary for attracting and retaining good employees.

38
Q

What is induction?

A

It involves getting employees introduced to the organisation by explaining its history, structures, objectives, culture, policies and practices, and also the jobs the employee will perform. This is to reduce help reduce pressure for new employees because beginning at a new organisation can be a stressful transition.

39
Q

Why is induction important?

A

Because it helps employees become acquainted with the organisation. This reduces the employees stress and anxiety which comes with starting a new job. It also builds employees confidence in a job and ensures greater awareness of major safety policies and procedures.

40
Q

What can an induction consist of?

A
Educating employees about:
. The organisation
. Conditions of employment
. Floor plans
. Work procedures
. Oh&s
. Emergency procedures
41
Q

What is training?

A

This refers to the process of teaching staff to perform their job more efficiently and effectively by boosting their knowledge and skills. It aims to achieve long-term change in an employees overall performance for the better.

42
Q

What are different types of training?

A

. Off-the-job experience (classroom activities, simulations)
. On-the-job experience (coaching, job rotation)
. Action learning (by experience solving real work problems)
. Competency-based training
. Training within industry
. Corporate universities
. Training technologies

43
Q

What is development?

A

These are the activities in place to prepare employees for more responsibility in the future. Many employees actually expect their organisations to provide them with skills and knowledge to grow and learn. Effective management can ensure staff are committed and motivated.

44
Q

What is the difference between training and development?

A

Training focuses more on the present whilst development looks more to the future. This is because training aims to teach staff how to do their job better whilst development prepares staff for future responsibility.

45
Q

Why is training and development important?

A

Because it helps employees grow through boosting their skills and knowledge.

46
Q

What is recognition?

A

This refers to acknowledging the fact that an employee has performed well. It reinforces good work habits and makes an employee feel appreciated.

47
Q

What are rewards?

A

This is acknowledgement of employees performing well through things such as bonuses. It also makes an employee feel appreciated and can be a motivating factor.

48
Q

Why is recognition and reward so important?

A

Because it makes employees feel values and it encourages them to continue their good work.

49
Q

How do you develop a reward system?

A

Have both intrinsic and extrinsic rewards.
Intrinsic:
. Challenge, interesting work, responsibility, sense of achievement, good relationship with coworkers, fair treatment
Extrinsic:
. Wages, salary, incentives and performance, individual awards, insurance, holidays, parking space

50
Q

What is performance management?

A

This focuses on improving both organisational and individual performance. This is done by setting organisational performance objectives and relating them to individual employee performance objectives.

51
Q

Why is performance management important?

A

Performance management is important because it is all about improving organisational and individual performance. If individuals are performing well, chances are the organisation should perform well too. Performance appraisal can see how well employees are doing.

52
Q

What is performance appraisal?

A

This is the formal assessment of how efficiently and effectively and employee is performing their role in an organisation.

Types of appraisal:
. 360 degree feedback - seeking advice from the people who work with the employee. Typically includes managers, peers and even customers.
. Essay method - manager describes employees performance in their own words. (Very subjective)
. Rating scale - employees are assigned a score on different criteria important to job success. (Fast but not in depth)
. Management by objective - the manager and employee identify measurable goals to work towards and they are periodically measured. (Can be aligned with organisation objectives, but takes time due to all employees)

53
Q

What are the 5 main objectives of appraisal?

A
  1. To promote feedback from management to employees regarding work performance.
  2. To act as a measurement against which promotion and pay rises can be determined.
  3. To help the organisation monitor its employee selection.
  4. To identify employees’ training and development needs.
  5. To identify new objectives and put a plan in place to improve future performance.
54
Q

What is termination?

A

This is the ending of the employment of an employee and can occur for several reasons, such as retirement, redundancy, resignation and dismissal. It is usually managed by the HRM and they must ensure employees are treated correctly.

55
Q

What are the types of termination?

A

. Voluntary - retirement and resignation (to redundancy)

. Involuntary - retrenchment and dismissal (to redundancy)

56
Q

What is dismissal?

A

This is when an organisation deems an employees behaviour unacceptable and therefore terminates the employment contract of that employee.

57
Q

What is redundancy?

A

This occurs when an employees job no longer exists. It can be either voluntary or involuntary and is usually due to technological changes. Not enough work to keep the employee fully occupied.

58
Q

What is retirement?

A

This is when an employee willingly decides to give up full-time or part-time work and no longer be part of the labour force. There is no official retirement age, meaning people can choose when to retire.

59
Q

What is resignation?

A

This is also known as quitting because it is the voluntary ending of their employment. It can be due to having a promotion offered at another business, to start their own business, because they are bored or for a change of lifestyle.

60
Q

What is retrenchment?

A

This is when an business dismisses an employee because there is not enough work to justify paying them.

61
Q

What ethics can be applied to the establishment phase?

A

. Honesty in recruitment
. Diversity of selection (sex, background)
. Position for casuals

61
Q

What social responsibility can be applied to the maintenance phase?

A

. Family friendly polices which encourage family and community bonding
. Giving workers the ability to negotiate with their managers regarding time to attend to family matters, community
. Making changes to rosters to enable staff to attend to company projects
. Going above and beyond legal requirement for health and safety
. Services during termination (eg. Counselling, career advice, extra training)
. Benefits (eg. Child care facilities, fitness and wellbeing facilities)

62
Q

What ethics can be applied to the maintenance phase?

A
. Training staff to identify and prevent any workplace discrimination and harassment
. Confidentiality 
. Promote merit in employment 
. Access to ongoing training 
. Fairness in performance reviews
63
Q

What ethics can be applied to the termination phase?

A

. Sensitivity at termination

. Assistance into retirement