X Foundations - Ch 3 - Communications Flashcards
1
Q
Unintentioned Receivers
A
People who overhear conversations
2
Q
One way communications
A
Lecturing
3
Q
2 way communicatoins
A
equal participation
4
Q
Verbal Comm
A
written work, texting
5
Q
Connotative Comm
A
connotation, what did you mean by that? sarcasm
6
Q
Denotative
A
Literal definition of word
7
Q
Jargon
A
Any industry specific terminology that the general population doesn’t use.
8
Q
Non-Verbal
A
body language, tone and rate of voice
9
Q
Styles of Communication
A
Assertive, Aggressive, Unassertive,
10
Q
Restating
A
exactly what patient said to ensure understanding
11
Q
Intimate Zone
A
Physical Contact
Touching - 18”
12
Q
Personal Zone
A
18” - 4’
13
Q
Social Zone
A
4’ - 12’
14
Q
Public Zone
A
12’ -
15
Q
Minimal Encouragement
A
yes, uh huh, i see
