This class was created by Brainscape user Kieran McKeown. Visit their profile to learn more about the creator.
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Kieran McKeown
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Decks in this class (23)
Topic 1: Retail banking customers
What is a legal person and which ...,
Why do people open bank accounts,
Who is liable for debts incurred ...
8
cards
Topic 2: Customer segments + service delivery expectations
What is a customer persona,
What is a need,
What is a want
4
cards
Topic 3: Customers in a digital age
Generation z describes those born...,
What is a neobank,
Millennials were born in which ti...
4
cards
Topic 4: Digital disruption
What is a flanker brand,
What is included within biometrics
2
cards
Topic 5: Information + guidance for retail customers
What is the money and pensions se...,
What is the money advice trust mat,
What is the common financial stat...
7
cards
Topic 6: The influence of social media
What two advantages do purely dig...
1
cards
Topic 7: Digital disintermediation
What is a financial intermediary,
What is disintermediation,
What has driven digital disinterm...
3
cards
Topic 8: Customer retention and marketing techniques
What is churn rate,
What are the main customer retent...,
What are the benefits of customer...
4
cards
Topic 9: The customer experience + competitive advantage
What are the 7 ps of the extended...,
What are the 5 factors which infl...,
How do we measure customer experi...
8
cards
Topic 10: The evolving banking landscape
What is a challenger bank,
What is the payment services dire...,
What is the second payment servic...
4
cards
Topic 11: Payments and money transfer services
What are systemically important p...,
What is real time gross settlemen...,
What are clearing systems
3
cards
Topic 12: Customer delivery channels
What is a delivery channel,
What are biometrics,
What services are typically offer...
3
cards
Topic 13: Digital channels
What is omnichannel banking
1
cards
Topic 14: Customer communication in a digital age
What are the 4 main models for th...,
What are the 3 types of data to l...
2
cards
Topic 15: Customer vulnerability
What is the definition of a vulne...,
What are the 3 main strands causi...,
What can someone do if they are d...
8
cards
Topic 16: Keeping customers safe online
What is the authorised push payme...,
What is the banking protocol
2
cards
Topic 17: Data in banking
What are the 4 vs relating to big...,
What is structured vs unstructure...,
What is the difference between si...
5
cards
Topic 18: The role and importance of retail banks
What is a proprietary organisation,
What is a mutual organisation,
What is a financial intermediary
11
cards
Topic 19: Regulation
What are the minimum capital requ...,
What is the difference between ti...,
What are risk weighted assets
28
cards
Topic 20: Retail banking products
What is cross selling,
What is revolving credit,
What is a variable rate mortgage
17
cards
Topic 21: Due diligence
What immediate checks will banks ...,
What is a credit reference agency...,
What are the 3 stages of money la...
11
cards
Topic 22: The management of risk
What is credit risk,
Reputational risk,
What is regulatory risk
12
cards
Topic 23: Specialist advice
What type of approach does the fc...,
What is an execution only sale,
What is generic advice
4
cards
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Certificate in Retail and Digital Ban...
- 23 decks
- 1214 flashcards
- 6 learners
Decks:
1 Retail Banking Customers, 2 Customer Segments And Service Delivery, 3 Customers In A Digital Age, And more!
