Tourism management Flashcards

Decks in this Class (13):

• Basic Facts

  Basic Facts

  Sample Cards:

  tourism definition der world tourism org,

  facts and figures about the worldwide in,

  social cultural and economic significanc
  5 Cards
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• Chapter 1 The Metamorphosis Of Services

  Chapter 1: The metamorphosis of services

  Sample Cards:

  i importance of services tourism and hos,

  the service economy,

  growth in the service sector
  15 Cards
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• Chapter 2 Special Features Of Services

  Chapter 2: Special features of services

  Sample Cards:

  i four characteristic features of servic,

  intangibility properties,

  heterogeneity levels consequences advant
  11 Cards
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• Chapter 3 Service Quality

  Chapter 3: Service quality

  Sample Cards:

  i development of quality managementquali,

  quality gurus,

  why is quality important
  16 Cards
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• Chapter 4 Understand And Involve Custome

  Chapter 4: Understand and involve customers

  Sample Cards:

  i concept of customer centricitykey role,

  customer centricity,

  guestology disney
  17 Cards
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• Chapter 5 Service Vision Service Design

  Chapter 5: Service vision, service design and service interaction

  Sample Cards:

  i service visionservice vision role,

  service vision,

  service strategy
  15 Cards
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• Chapter 6 Service Marketing Customer Exp

  Chapter 6: Service Marketing: Customer Experience Management and Customer Relationship Management

  Sample Cards:

  i service marketingnew integrated paradi,

  integration of marketing operations and,

  ii marketing mix for servicesextended ma
  10 Cards
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• Chapter 7 Service Guarantees Service Fai

  Chapter 7: Service guarantees, service failure and service recovery

  Sample Cards:

  i service failureservice quality as the,

  sources and challenges of service failur,

  ii service guaranteesservice guarantees
  11 Cards
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• Chapter 8 Manage And Involve Employees I

  Chapter 8: Manage and involve employees in service organizations

  Sample Cards:

  i relevance of personnel managementwhat,

  five reasons for the special meaning of,

  emotional labor
  10 Cards
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• Chapter 9 Leadership In Service Organiza

  Chapter 9: Leadership in service organizations

  Sample Cards:

  i leadership and leadership styleswhat i,

  leadership style,

  ii requirements for leaders emotional in
  10 Cards
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• Ubungen

  Übungen

  Sample Cards:

  accra beach hotelvariations in demand,

  accra beach hotelincomes and lost of inc,

  singapore airlines 5 elements of success
  10 Cards
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• Group Presentations

  Group Presentations

  Sample Cards:

  bio hotel stanglwirt,

  pun pun sustainable living and learning,

  spicers retreats australien
  5 Cards
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• Guest Presentations

  Guest Presentations

  Sample Cards:

  aidathe cruise market germany presentati,

  aidayield management in the cruise segme,

  aidaprice differentiation
  4 Cards
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