This class was created by Brainscape user Lucia Goč. Visit their profile to learn more about the creator.
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Lucia Goč
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Decks in this class (21)
ServiceNow Administration Fundamentals
Ucel,
Obsiahly,
Ziskavanie
59
cards
1.1 ServiceNow Class Resources
Servicenow platform,
Database,
Tables
6
cards
1.2 User Access and Personas
12 user access and personas user ...,
The systemadministrator,
Specialized administrator
24
cards
1.3 Explore the Modernized Work Experience
The intelligent platform for end ...,
Servicenow is the intelligent pla...,
Servicenow
17
cards
1.4 Work Incidents Using Serv ice Operations Workspace 1.5 Check Incident Status Using the Employee Center Portal
Service operations workspace is
1
cards
1. Lab
Lab 11 download class resources,
Lab 12 grant and verify access to...,
Lab 13 create incidents using cla...
6
cards
2.1 Instance Configuration
A baseline implementation is a se...,
An instance,
Personal developer instance pdi
25
cards
3.1: Classic Environment Lists and Filters
List records and fields,
List views,
Context menus in the classic list
36
cards
4.1,4.2: Table Administration
Lists and forms provide a user fr...,
What is the servicenow infrastruc...,
Data in servicenow i s stored and...
51
cards
4.3: Import Data
Importing data what are import sets,
Data sources,
The import set table
17
cards
4.4: CMDB
The cmdb and configuration items,
Configuration items,
The configuration application pro...
41
cards
5: Configure Self Service
Overview of baseline service self...,
Portals are available in the plat...,
Employee center esc service porta...
23
cards
5.2: Service Catalog
The service catalog,
Service catalog and request manag...,
Service catalog major components
25
cards
5.3: Flow Designer
What is flow designer,
Benefi ts of using flows,
Workflow migration considerations
32
cards
6.1: Reporting
What is servicenow reporting,
Reports can be visually represent...,
Servicenow reports are interactive
26
cards
6.2: Notifications
Email notifications,
A notification,
Email notifications are used to
16
cards
6.3: Additional Configurations
Predictive intelligence uses,
For example when an incident is c...,
Use now assist to
17
cards
7.1: UI Policies and Business Rules
Scripting areas in servicenowserv...,
Javascript is used almost everywh...,
Sample policies actions rules and...
28
cards
7.2: Migration and Integration
Application scopes,
367 371,
The application scope ensures
20
cards
7.3: Applying an Update Set
379 380,
The typical process of retrieving...,
14
cards
7.4: Additional Administrator Resources
386 394perform basic monitoring a...,
Servicenow performance dashboard,
The graph sets provide performanc...
33
cards
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