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salesforce service cloud consultant exam

This class was created by Brainscape user Martin Brennan. Visit their profile to learn more about the creator.

By: Martin Brennan
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Decks in this class (9)

Industry Knowledge (15%)
What is kpi,
Name 3 kpi measurements
2  cards
Implementation Strategies (5%)
0  cards
Service Cloud Solution Design (15%)
Console what are the components o...,
Console service cloud console nam...,
Console service cloud console nam...
4  cards
Knowledge Management (11%)
Solutions name 3 places where a s...,
Solutions what is the solution at...,
Solutions name 4 types of users w...
27  cards
Interaction Channels (15%)
Web to case 4 things to consider ...,
Email to case 4 things to conside...,
Email to case when to use on dema...
19  cards
Case Management (25%)
What are the 3 mass update cases ...,
What are case queue s,
For which 3 classifications can c...
18  cards
Contact Center Analytics (7%)
Reports what are the 2 folders of...
1  cards
Integration and Data Management (7%)
Large data and transaction volume...,
Large data and transaction volume...,
What is system custom indexing
6  cards
Acronyms
Acd,
Pbx,
Ani
11  cards

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salesforce service cloud consultant exam

  • Class purpose General learning

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