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salesforce admin certification

This class was created by Brainscape user Jennifer Watts. Visit their profile to learn more about the creator.

By: Jennifer Watts
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Decks in this class (11)

Org Setup (3%)
• UI features • Company information • Locale settings • Search results • List views • Currency management • Fiscal year • Default settings • Homepage layouts
5  cards
User Setup (7%)
• Create and maintain users • Assign and manage licenses • Resolve locked accounts • Activate, freeze, and deactivate users • Reset passwords
9  cards
Security & Access (13%)
• Passwords • IP restrictions • Identity confirmation • Network settings • Organization-wide defaults • Roles and role hierarchy • Manual sharing • Sharing rules • Public groups • Profile settings • Profile permissions • Permission sets • Communication folder settings • Report folder settings • Dashboard folder settings
10  cards
Standard & Custom Objects (14%)
• Object architecture • Object relationships • Creating, editing, and deleting fields • Creating and assigning page layouts • Creating and assigning record types • Creating and assigning business processes • Creating custom objects
19  cards
Sales & Mktng Apps (14%)
• Sales processes • Opportunities • Products • Price Books • Leads • Campaigns • Content
13  cards
Service & Support Apps (13%)
• Case management • Support processes • Assignment rules • Case escalation rules • Auto-response rules • Web-to-case • Email-to-case • Case teams • Knowledge • Sites using Experience Cloud (formerly Communities)
16  cards
Activity Mgmt & Collaboration (3%)
• Activities • Chatter
5  cards
Data Management (10%)
• CSV files • Data quality • Field mapping • Record IDs • External IDs • Duplicate records • Data Loader • Data Import Wizard • Data export service • Exports
13  cards
Reports & Dashboards (10%)
• Report creation • Custom reports • Editing and customizing reports • Dashboard components • Data sharing • Report and dashboard filters
15  cards
Workflow & Automation (8%)
• Approval processes • Workflows • Time dependent workflows • Process Builder
14  cards
Desktop & Mobile Administration (3%)
• Salesforce mobile app • Lightning for Outlook
5  cards

More about
salesforce admin certification

  • Class purpose General learning

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