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Andrew Wilson
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Decks in this class (13)
Chapter 1 T&C Rules
The fca has 11 principles for bus...,
Which of the 11 fca principles fo...,
T c supports which of the fca pri...
16
cards
Chapter 2 - Role Of Supervisor
Activities a supervisor undertakes,
The benefits of a supervisor to a...,
Supervisor kpis
6
cards
Chapter 3 - Leadership & Behavioural Models
John adair,
Belbin team roles,
Hersey and blanchard
15
cards
Chapter 4 - Communication
Communication pros and cons lette...,
Communication pros and cons two w...,
Barriers to communication
18
cards
Chapter 5 - Recuitment
A job description can be useful for,
While job description focuses on ...,
Appointment of approved persons t...
10
cards
Chapter 6 - Learning
Honey and mumfords theory of lear...,
Training needs analysis refers to...,
Training needs can be identified ...
11
cards
Chapter 7 - Coaching, Counselling And Assessment
G r o w,
P e s o s,
Name 6 key coaching skills
12
cards
Chapter 8 - The Sales Process
Once a client has agreed to discl...,
A suitability report should inclu...,
The suitability report must be se...
10
cards
Chapter 9 - Setting And Measuring Objectives
Business strategy is concerned wi...,
Once general strategy has been de...,
A balanced scorecard could be bas...
8
cards
Chapter 10 - Management Information And Quality Standards
Exception reports or variance rep...,
Total quality management tqm made...,
Investors in people iip this is a...
8
cards
Chapter 11 - Performance Management And Relevant Legal Aspects
If unsatisfactory performance con...,
Misconduct will be classed into t...,
5 steps to disciplinary process
11
cards
Exam Questions
Describe the key people function ...,
List 6 elements contained in a pe...,
Describe the relationship between...
39
cards
Exam Questions
Describe the key people function ...
1
cards
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j07 2016
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