This class was created by Brainscape user Gracie Cash. Visit their profile to learn more about the creator.

Decks in this class (15)

Beginning Service Management ITSM
No deck description has yet been added by the author.
3  cards
Learning Objective 1.1 - Be able to Recall the Definition of Service, Utility, Warranty, user, Service Management and Sponsor
No deck description has yet been added by the author.
6  cards
*LEARNING OBJECTIVE 1.2: Describe the concepts of cost, value, organization, outcome of risk, utility, and warranty
No deck description has yet been added by the author.
6  cards
1.3 Be able to describe the key concepts of service relationships, including service offerings, service relationship management, service provision, and service consumption.
No deck description has yet been added by the author.
5  cards
Service Management: Value
No deck description has yet been added by the author.
1  cards
Service Management: Organizations and People
No deck description has yet been added by the author.
4  cards
Service Management: Services and Products
No deck description has yet been added by the author.
3  cards
Service Management: Service Offering (Understand)
No deck description has yet been added by the author.
2  cards
Service Management: Service Relationships
No deck description has yet been added by the author.
6  cards
Service Management - Outcomes
No deck description has yet been added by the author.
6  cards
Service Management: Costs
No deck description has yet been added by the author.
3  cards
Service Management: Risks
No deck description has yet been added by the author.
9  cards
Service Management: Utility and Warranty
No deck description has yet been added by the author.
3  cards
FOUR DIMENSIONS OF SERVICE MANAGEMENT: OBJECTIVE 3.1 Describe the four dimensions of IT Service Mgmt
No deck description has yet been added by the author.
6  cards
Service Value System: Objective 4.1 DESCRIBE the ITIL Service Value System
No deck description has yet been added by the author.
6  cards

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itil certification

  • Class purpose General learning

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