Effective Suppervisory Practices Flashcards

Decks in this Class (17):

• Chapter 1 The Supervisor S Job In A Chan

  Chapter 1 - The Supervisor's Job in a Changing Environment

  Sample Cards:

  the workplace in the 1970s was,

  today the workplace is,

  four factors changing the character of l
  76 Cards
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• Chapter 2 Basic Supervisory Skills

  Chapter 2 - Basic Supervisory Skills

  Sample Cards:

  what is the difference in management and,

  competing values framework categories of,

  clan skill traits
  27 Cards
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• Chapter 3 Supervisory Leadership

  Chapter 3 - Supervisory Leadership

  Sample Cards:

  what is supervisory leadership,

  the three sources of a supervisor s infl,

  the three conditions for influence
  8 Cards
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• Chapter 4 Planning Work And Time

  Chapter 4 - Planning Work and Time

  Sample Cards:

  good planning can,

  for supervisors planning means determini,

  planning also means
  19 Cards
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• Chapter 5 Organizing For Productivity

  Chapter 5 - Organizing for Productivity

  Sample Cards:

  an organizational chart shows,

  the informal organization is shaped by e,

  types of formal organization
  16 Cards
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• Chapter 6 Selecting Orienting And Traini

  Chapter 6 - Selecting, Orienting and Training Employees

  Sample Cards:

  preparing for a candidate interview,

  the interview will be more successful if,

  interviewing the applicant
  12 Cards
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• Chapter 7 Evaluating Performance

  Chapter 7 - Evaluating Performance

  Sample Cards:

  a formal evaluation process,

  a new employee s performance file should,

  information added to the employee s perf
  10 Cards
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• Chapter 8 Communicating With Employees

  Chapter 8 - Communicating with Employees

  Sample Cards:

  the average supervisor spends 80 of the,

  communication is,

  components of communication
  17 Cards
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• Chapter 9 Coaching Counseling And Mentor

  Chapter 9 - Coaching, Counseling, and Mentoring

  Sample Cards:

  hats worn by today s supervisors,

  three supervisory roles,

  principles for coaching
  10 Cards
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• Chapter 10 Motivating Employees

  Chapter 10 - Motivating Employees

  Sample Cards:

  research findings on motivation,

  douglas mcgregor theory x,

  douglas mcgregor theory y
  14 Cards
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• Chapter 11 Managing Change Effectively

  Chapter 11 - Managing Change Effectively

  Sample Cards:

  two dimensions for monitoring change,

  steps in a typical change project,

  phases of shifts in employee attitudes a
  16 Cards
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• Chapter 12 Developing And Maintaining Di

  Chapter 12 - Developing and Maintaining Discipline

  Sample Cards:

  most poor performance and inappropriate,

  supervisors sometimes produce performanc,

  steps to strengthen self discipline
  9 Cards
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• Chapter 13 Resolving Employee Complaints

  Chapter 13 - Resolving Employee Complaints and Grievances

  Sample Cards:

  gripes complaints and grievances,

  causes of grievances,

  it is the supervisor s job to respond to
  7 Cards
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• Chapter 14 Workplace Safety And Wellness

  Chapter 14 - Workplace Safety and Wellness

  Sample Cards:

  why safety matters to you,

  why safety matters to the employee,

  why safety matters to the organization
  15 Cards
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• Chapter 15 Working With The Budget

  Chapter 15 - Working with the Budget

  Sample Cards:

  main functions of the budget,

  users of the local government budget,

  two separate budgets
  14 Cards
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• Chapter 16 Providing Quality Customer Se

  Chapter 16 - Providing Quality Customer Service

  Sample Cards:

  external local government customers,

  internal local government customers,

  expectations and standards
  11 Cards
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• Chapter 17 Ethics

  Chapter 17 - Ethics

  Sample Cards:

  ethics is,

  the toughest choices you will make as a,

  characteristics of an ethical organizati
  5 Cards
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