Week 8 Teamwork and Collaboration (4 Questions) Flashcards Preview

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Flashcards in Week 8 Teamwork and Collaboration (4 Questions) Deck (25)
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1

Sentinel events =

= high impact warning events

- need to do root cause analyses to prevent from happening again

2

Standards of effective communication (4)

- Complete
- Clear
- Brief
- Timely

3

Challenges to communication

- language barriers
- distraction
- physical proximity
- personalities
- workload
- varying styles
- conflict
- lack of info verification
- shift change

4

Information exchange strategies (4)

1) SBAR
2) Call-out
3) Check- Back
4) Handoff

5

Call-out =

= strategy used to communicate important or CRITICAL INFO to all team members simultaneously

6

Check-back =

= repeat back vital info to make sure heard correctly - closes loop of communication

7

Handoff =

= transfer of info during transitions in care across continuum, include opportunity to ask questions, clarify, confirm

ex) I pass the baton

8

Outcomes of effective communication ->

-> PATIENT SAFETY

- shared mental model, adaptability, team orientation, mutual trust, team performance

9

Team =

= 2 or more people who interact dynamically, interdependently, and adaptively toward common and valued goal

- have specific role functions, time limited membership

10

Ways to partner with the patient ->

-> involve pt in care, include in bedside rounds, conduct handoffs at bedside, communication, actively listen, concerns

11

Multi-Team System for Patient Care, who is at the top?

Patient

12

Core Team =

= group of providers who work independently to manage set of assigned pts from point of ASSESSMENT TO DISPOSITION- have closest contact with pt (nurses)

13

Contingency Team =

= time limited team formed for EMERGENT or SPECIFIC EVENTS, composed of members from various teams, come together

ex) CODE TEAM, RRT

14

Coordinating Team =

= team compromising work area members who are responsible for managing operation env. that supports core team

ex) CASE MANAGER, UNIT CLERK, PHARMACY

15

Ancillary team =

= provide direct, task-specific, time-limited care to pts

ex) transport, dietary, environmental

16

Support Service =

= provide INDIRECT service-focused tasks which help facilitate optimal health care experience for pt and families

ex) Lab, central supply

17

Team STEPPS =

= Team Strategies and Tools to Enhance Performance and Patient Safety

18

Types of Team Leaders

1) Designated =
2) Situational =

= person assigned to lead and organize team, establish clear goals, facilitate open communication and teamwork among team members

= any team member who has skills to manage situation at hand

19

Defining the plan -> leaders should consider

1) Time - how much time do we have to complete?
2) People - available staff necessary?
3) Equipment - necessary equipment available and working?
4) Information - has all necessary info been collected and reviewed?

20

Briefs =


(Briefing check tool)

= for sharing the plan

- effective strategy for sharing plan, help form team, designate roles/responsibilities, establish climate and goals, engage team in short and long term planning

21

Huddle =

= for Monitoring and Modifying the plan

- problem solving, touch base meetings to regain situation awareness, discuss critical issues, emerging events

22

Debrief =

= for process improvement*

- brief, informal exchange and feedback sessions, occurs after event or shift, designed to improve teamwork skills and outcomes

23

Effective leaders facilitate _______
Effective leaders cultivate desired team _____

- resolution
- behaviors

24

CUS

- concerned
- uncomfortable
- safety

25

Two-challenge rule

- affirm/bring up concern TWICE to assure