Week 3 - Team Work, Groups and Communication Flashcards Preview

Organizational Behaviour Midterm > Week 3 - Team Work, Groups and Communication > Flashcards

Flashcards in Week 3 - Team Work, Groups and Communication Deck (21)
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1
Q

What is the difference between a “Group” and a “Team”

A

A team has a common goal / objective they are working together towards

Groups are just two or more people with a common relationship

2
Q

Why is it good to work in teams?

A

Share the Workload
different ideas/expertise
motivational –task identity (the feeling of pride / accomplishment after completing a project for example where you / the group identifies with the final product)
support

3
Q

Please List 4 types of Teams

A

Problem solving teams- improvements
Cross-functional teams- from different areas
Virtual teams- dispersed members
Self-managed teams- no supervision

4
Q

What are the 5 stages of Forming Teams

FSNPA

A

Forming - how do I fit in and why are we here?
Storming - who is in charge and who does what?
Norming - how can we work as a team?
Performing - can we do the job properly?
Adjourning - how do we disband?

5
Q

Why is it important to know the five stages?

A

can identify what stage a team is in and intervene appropriately if necessary

6
Q

3 elements to consider when making effective teams are

A

CONTEXT, COMPOSITION and PROCESS

7
Q

Context when forming a team is making sure they are set up for success - the 4 key contextual factors are:

A

1) adequate resources
2) effective leadership,
3) a climate of trust
4) a reward system that reflects team contributions.

8
Q

how teams should be staffed, the ability and personality of team members, the allocation of roles, the diversity of members, the size of the team, and member’s preference for team-work relates to what element of a team

A

TEAM COMPOSITION

9
Q

member commitment to a common purpose, establishment of specific goals, team efficacy, shared mental models, a managed level of conflict and accountability - these are factors relating to …

A

TEAM PROCESS

10
Q

Key components in the communication process are:

A
  1. The sender
  2. encoding
  3. the message
  4. the channel
  5. decoding
  6. the receiver
  7. noise
  8. feedback
11
Q

What is Encoding?

A

It’s how you, the communicator, conveys information to your intended audience — a reader, a listener, a target customer, etc.

12
Q

What are examples channels in Communication?

A

Formal and informal - Email, face to face

13
Q

What is Noise in communication?

A

Unnecessary information that distracts from the message

14
Q

What is the richest channel of communication?

A

Face to Face - provides the most information

15
Q

What are the 7 Barriers to Communication?

SL. Selfi

A

Silence
Lying

Selective Perception
Emotions
Language 
Filtering
Information Overload
16
Q

What is Selective Perception?

A

Only hearing what you want to hear to suit our own needs (often an unconscious process)

17
Q

What is Filtering?

A

Filtering is the distortion or withholding of information to manage a person’s reactions. Some examples of filtering include a manager who keeps her division’s poor sales figures from her boss, the vice president, fearing that the bad news will make him angry.

18
Q

How can Language be a barrier in communication?

A

Jargon / Semantics - words have different meanings for different people - must know your audience

19
Q

3 Directions of Communication in an Organization are:

A

Downward (from a boss down);Upward (e.g. to your boss); Lateral / Horizontal (ok as long as there is no breach in the formal channels - i.e. youre not overstepping your boss)

20
Q

3 Types of Communication

A

Chain - Most Accurate
Wheel - Relies on a central figure / leader
All Channel - all group members communicate freely

21
Q

Global Implications of Communications:

Hofsted’s theories:

Give an example of a HIGH and a LOW context culture

A

HIGH - Italian - relies a lot on body language, expression, more variation in tone, etc.

LOW - most western cultures, a lot of eastern cultures as well - more subdued - less overt body language