Values, Behavior, & Communication (8/28b) Flashcards Preview

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Flashcards in Values, Behavior, & Communication (8/28b) Deck (5)
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Glaser's 3 Realms of Ethics

Individual - spiritual, mental, physical, emotional
Organizational - attends to health/vigor/balance/equity of organization, ensures accomplishment of mission/vision/goals
Societal - attends to key systems and structures, ensures a humane environment for individuals


Examples of effective communicators

Demonstrate listening, convey empathy, practice self awareness, allow for emotion, explore alternate perspectives, acknowledge nonverbal messaging


Examples of nonverbal communication

Eye contact, focus on person, mirrored position, open gestures, facial expressions, nodding, proximity, appropriate touch


Communication barriers

Process - sending/encoding/receiving/decoding, medium/mechanism
Semantic - what is said, how it is said
Physical - distance, walls, interruptions, noise/reception



A person's principles and deeply held beliefs about what is important in life