Values, Behavior, & Communication (8/28b) Flashcards Preview

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Flashcards in Values, Behavior, & Communication (8/28b) Deck (5)
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1

Glaser's 3 Realms of Ethics

Individual - spiritual, mental, physical, emotional
Organizational - attends to health/vigor/balance/equity of organization, ensures accomplishment of mission/vision/goals
Societal - attends to key systems and structures, ensures a humane environment for individuals

2

Examples of effective communicators

Demonstrate listening, convey empathy, practice self awareness, allow for emotion, explore alternate perspectives, acknowledge nonverbal messaging

3

Examples of nonverbal communication

Eye contact, focus on person, mirrored position, open gestures, facial expressions, nodding, proximity, appropriate touch

4

Communication barriers

Process - sending/encoding/receiving/decoding, medium/mechanism
Semantic - what is said, how it is said
Physical - distance, walls, interruptions, noise/reception

5

Values

A person's principles and deeply held beliefs about what is important in life