Unit 6.4- Improving motivation and engagement.

Question 1

What are the three types of employee engagement?

Answer 1

• Intellectual engagement
• Affective engagement
• Social engagement

Question 2

What is motivation?

Answer 2

Motivation describes the factors that stimulate, maintain and channel behaviour towards a goal.

Question 3

What are the key features of taylor’s theory?

Answer 3

• Work study - measured and analysed the tasks necessary to complete the production process
• Normal times - identified the most efficient employees and the approaches they used
• Equipment and training - given elementary training and clear instructions on their duties and equipment necessary
• Piece rate pay

Question 4

What did mayo conclude motivation was dependant on?

Answer 4

• The type of job being carried out and the type of supervision given to the employee
• Group relationships, group morale and the sense of worth experienced by individuals

Question 5

What are the 5 sections on maslow’s hierarchy of needs?

Answer 5

• Self-actualisation
• Esteem needs
• Social needs
• Security needs
• Physiological needs

Question 6

What was frederick Herzberg’s theory?

Answer 6

The two factor theory that was the result of a study designed to test the view that people face two sets of major influences at work.

Question 7

What was the importance of hygiene factors in Herzberg’s theory?

Answer 7

Found not to lead to motivation but without them employees became dissatisfied.

Question 8

What is intellectual engagement?

Answer 8

thinking hard about the job and how to do it better

Question 9

What is social engagement?

Answer 9

actively taking opportunities to discuss work related improvement with others at work

Question 10

What is Affective engagement?

Answer 10

feeling positively about doing a good job

Question 11

What was the importance of motivating factors in Herzberg’s theory?

Answer 11

• Personal achievement of goals and targets
• Recognition for achievement
• Interest in the work itself
• Responsibility for greater and more complex duties
• Personal growth and advancement

Question 12

What are the financial methods of motivation?

Answer 12

• Salaries and wages
• Piece rate
• Performance Related pay (PRP) - bonuses
• Profit sharing
• Share ownership
• Commission

Question 13

What are the non-financial methods of motivation?

Answer 13

Job design - varied, interesting and challenging
Appraisal systems
Team Working