Unit 3 AOS 1: Business Foundations (B) Flashcards Preview

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Flashcards in Unit 3 AOS 1: Business Foundations (B) Deck (18)
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1
Q

Management style: Autocratic

A
  • Manager is in charge of all decision making with no employee input
  • Communication is one way with managers instructing employee’s on procedures
2
Q

Management style: Persuasive

A
  • Manager attempts to convince employee’s of their decision

- Decision making power still remains with the manager with no employee input

3
Q

Management style: Consultative

A
  • Manager consults with employee’s before making a decision (2 way)
  • Managers make the final decision but get employee input
4
Q

Management style: Participative

A
  • Manager shares decision making power with employee’s

- Communication is two way as employee’s as well as managers get a say

5
Q

Management style: Laissez Faire

A
  • Decision making power is with the employee’s and the manager has no central role or power
  • Communication is two way as Manager’s can still have a say
6
Q

Appropriateness of management styles

A

Depends on,

  • Nature of the task
  • How much time there is
  • Experience of the employee’s
  • Manager preference
7
Q

What are the management skills?

A
  • Communication
  • Delegating
  • Planning
  • Leading
  • Decision making
  • Interpersonal
8
Q

What is communication?

A

Transfer of information from sender to receiver

  • Make sure message is efficient and clear
  • Make sure receiver understands the message
9
Q

What is delegation?

A

Transfer of authority and responsibility from a manager to employee to carry out specific activities
- Manager remains accountable

10
Q

What is planning?

A

Involves the prior thinking of how best to achieve business objectives

11
Q

What is leading?

A

Guiding the business towards achieving its objectives
Involves,
- Establishing a clear vision
- Sharing the vision with others
- Coordinating and balancing conflicting interests of stakeholders

12
Q

What is decision making?

A

Course of action taken to achieve business objectives

13
Q

What is interpersonal?

A

Skills used by a person to interact with others properly

- Refers to an employee’s ability to get along with others while getting the job done

14
Q

What are the different types of planning?

A
  • Strategic planning which is long term planning (3/5 years)
  • Tactical planning (1/2 years)
  • Operational planning which is day to day goals
15
Q

What is corporate culture?

A
  • Shared values, ideas, expectations and beliefs of the individuals in a business
    e. g.
  • The way people behave
  • The way they celebrate events
16
Q

What is official culture?

A
  • Values and beliefs the company tries to convey to the public
    e. g.
  • Mission statements
  • Logos
17
Q

What is real corporate culture?

A
  • Actual values and beliefs present in the company
    e. g.
  • The way employees/managers dress
18
Q

Developing corporate culture

A
  • Leading by example
  • Bringing in customer service training
  • Holding team bonding events
  • Establishing policies to enforce expected values
  • Rewarding employee’s who demonstrate the correct values