UB T9 Decision Making Flashcards Preview

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Flashcards in UB T9 Decision Making Deck (5)
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1

Types of decisions

Strategic
-long term
-made by senior managers
-high risk

Tactical
-medium term
-made by middle managers
-medium risk

Operational
-short term
-made by supervisors and all staff
-low risk

2

Centralised & Decentralised decision making

Like in structures, centralised leaves decision making with senior management, where as with decentralised decision making is delegated to branches.

3

SWOT analysis

Strengths weaknesses opportunities and threats.

Looks at internal and external influences.

4

Factors affecting the quality of decisions

Human Resources
-managers ability, training & experiences to make decisions and handle stressful and complex situations
-staff resistance to change

Finance
-is it available to exploit opportunities, address weaknesses or build on strengths?
-constraints could mean not choosing the best solution

Technology
-spreadsheets “what if”
-databases
-email
-internet
-video conferencing
Others

5

Role of a manager

Plan
Organise
Command
Coordinate
Control
—————
Delegate
Motivate