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Flashcards in U4 AOS2 T1 Deck (90)
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1

By leading change, the manager acts as

a bridge to support the employees as they cross from existing work practices into new and unfamiliar territory.

2

leadership qualities (10

Motivation
Inspiration
Responding to feedback
Supporting or organising training
Coaching, mentoring
Developing talent
Being decisive
Act as a role model for employees
Maintain relationships with all key stakeholders in the change process – employees, shareholders, suppliers, etc
Clearly communicate the business intentions

3

how will the 10 leadership qualities help the manager

These personal characteristics will assist him or her to discover and appreciate any points of resistance to change.

4

adding to the leadership qualities, a successful leader will need to (9

market and promote the change in a manner that will achieve cooperation and 
acceptance
resolve conflicts, which often arise when change is implemented
keep an open mind, seek out new ideas and freely share information
cultivate a sense of stability, while at the same time push on with even more change
show confidence in people, share credit and recognition
build and communicate a clear vision.
ensure the KPI’s are reflecting growth
inspire and motivate employees
have clear vision for the future


5

definition of leadershsip

is the process of positively influencing and encouraging individuals to set and achieve objectives.

6

second dot point =
(11

staff training
staff motivation
change in management styles or skills
increased investment in technology
improved quality in production
cost cutting
lean management
redeployment of recourses

7

staff training will generally provide: (5

Better knowledge in employees
Better skills in employees
Feeling of being valued
Opportunities for employee group to develop together
Career development for employees e.g. Leadership training

8

if the number of customer complaints are high, what would staff training provide and how will it impact the issue

Better knowledge in employees > Improved customer service

9

if the Productivity rates poor Net profit figures low Level of wastage high what would staff training provide and how will it impact the issue

Better skills in employees > Quicker production, better quality of production, less wastage

10

if the Productivity rates low Rates of staff absenteeism high Rates of staff turnover high what would staff training provide and how will it impact the issue

Feeling of being valued > Staff motivation increases

11

if the Rates of staff absenteeism high Rates of staff turnover high what would staff training provide and how will it impact the issue

Opportunities for employee group to develop together > Staff motivation increases

12

if the Rates of staff absenteeism high Rates of staff turnover high what would staff training provide and how will it impact the issue

Career development, leadership training > Staff motivation increases Promotion opportunities develop

13

what is staff motivation

Motivation is concerned with the desire to do things. In a business the manager clearly wants the employees to do the things that will achieve “their” objectives.

14

motivation theories include ensuring there is: (7

Sufficient pay
Job security
Opportunities for social interaction
Opportunities for developing self esteem
Opportunities for personal development
Goals to strive for
Fulfilment of personal drives

15

what are the motivation strategies(4

performance related pay, career advancement,
investment in training,
support and
sanction

16

if the Productivity rates are low Percentage of market share falls Number of sales fall Number of customer complaints too high what would staff motivation provide and how will it impact the issue

Willingness to work harder on existing tasks = Improved productivity Improved customer service

17

if the Percentage of market share low- seeking new competitive edge what would staff motivation provide and how will it impact the issue

Willingness to contribute additional effort / ideas for the betterment of the business = Improved productivity Generation of new ideas / innovation and business opportunities

18

if the Net profit figures low Level of wastage high what would staff motivation provide and how will it impact the issue

Employees willing to enhance their skills and knowledge = Quicker production, better quality of production, less wastage

19

if the Rates of staff absenteeism high Rates of staff turnover high what would staff motivation provide and how will it impact the issue

Employees feeling valued = Employees highly engaged and wanting to be at work

20

what are the 5 management styles

Autocratic, persuasive, consultative, participative, laissez faire

21

what are the 6 management skills

Communicating
Delegating
Planning
Leading
Decision-making
interpersonal

22

if the Rates of staff absenteeism high Rates of staff turnover high what would Change in mgmt. style from autocratic to consultative e.g provide and how will it impact the issue

Employees feeling valued and can voice their opinions = Employees engaged and wanting to be at work

23

if the Productivity rates low what would Change in mgmt. style from autocratic to consultative e.g provide and how will it impact the issue

Change in staff motivation = Respect for manager changes and willingness to strive for business objectives changes

24

if the Number of customer complaints high what would Change to delegation skill e.g. provide and how will it impact the issue

Delegate task to customer service employees to resolve = Quicker resolution of problem Staff motivation and skill development Manager time allocated to other tasks

25

increase investment in technology means an introduction to (4

Automated production lines
Computer-aided design (CAD)
Computer aided manufacture (CAM)
Website development

26

if the Productivity rates low what would Increased investment in technology provide and how will it impact the issue

Increased speed of production – lower costs per unit = Greater volumes of production Lower costs per unit

27

if the Percentage of market share low what would Increased investment in technology provide and how will it impact the issue

Increased productivity leading to lower costs per unit = Lower prices and greater price competitiveness leading to more sales

28

if the Number of sales low what would Increased investment in technology provide and how will it impact the issue

24/7 customer access via website development = Higher sales

29

if the Number of customer complaints high what would Increased investment in technology provide and how will it impact the issue

Higher quality and accuracy = Better quality output, less errors and less wastage

30

if the Level of wastage high what would Increased investment in technology provide and how will it impact the issue

Less product wastage via CAD/CAM = Lower wastage, less environmental damage and cost savings