U4: AOS2 (Reviewing Change) Flashcards
1) What is Communication?
2) How can it help overcome employee resistance?
1) Discussing the implementation and nature of change in order to encourage employees to embrace it
2)
- Keeps them informed
- Breaks down any fear (rumours/stipulation)
- Makes them feel valued/necessary
1) What is Empowerment?
2) How can it help overcome employee resistance?
1) Sharing information and power with employees so they can take initiative in problem-solving and decision-making to improve performance
2)
- Feel valued
- Reassured of position in business
- More loyal to business/inclined to work
1) What is Support?
2) How can it help overcome employee resistance?
1) Nurturing activities related to understanding the emotions of employees during change periods, such as providing counselling services
2)
- Feel valued
- Feel reassured/safe
- More loyal to business
1) What are Incentives?
2) How can they help overcome employee resistance?
1) Providing rewards (performance-related pay/career advancement) for behaviour/work which is to, or above, standard
2)
- Motivation to keep working
- Encourages good behaviour/cooperation
- Feel recognised/willing to work
1) What is Manipulation?
2) How can it help overcome employee resistance?
1) The use of persuasion/coercion to force employees into doing what you want against their will
2)
- Can overcome fierce resistance
- Does not require time/money
1) What is Threat?
2) How can it help overcome employee resistance?
1) The intention to damage an employee’s job or job prospects in order to get them to do what you want
2)
- Breaks down any fierce resistance
- Ultimate motivator (change or lose job)
- Results are quick
What is Lewin’s ‘Three Step Change Model’?
Lewin’s guide to properly transitioning and implementing change within a business.
What are the key principles of Lewin’s ‘Three Step Change Model’?
1) Unfreeze: Preparing business for change prior to implementing it by removing certain practices and identifying areas to change.
- Understanding areas that need to change
- Help stakeholders understand necessity of change
- Implement strategies to overcome change
2) Change: Implementation of processes and practices to transition change.
- Support
- Empower
- Communication
- Incentives
3) Refreeze: Sustaining and stabilising the change.
- New policies/new culture
- Rewarding employees
- Developing business model
1) 2 benefits of change on managers
2) 2 negatives of change of managers
1)
- Accolades for leading change
- Positive re-evaluation of skills/style
2)
- Failed change = resentment directed at them
- Extremely stressful process
1) 2 benefits of change on employees
2) 2 negatives of change on employees
1)
- Access to more opportunities (empowerment, new jobs)
- Access to better working conditions
2)
- Change may lead to termination/job cutting
- Employees may resent change = unhappy
1) 2 benefits of change on suppliers
2) 2 negatives of change on suppliers
1)
- Successful change = more contracts
- Change may make supplying easier/cheaper
2)
- Unsuccessful change = linked to failed business (negative reputation)
- Orders may be too large or too spontaneous
1) 2 benefits of change on the general community
2) 2 negatives of change on the general community
1)
- More likely to increase employment (decrease unemployment rates)
- Successful change = generates more tax for gov to spend on people
2)
- Failed change = increase in unemployment
- Less customers = less attention for social area
1) 2 benefits of change on customers
2) 2 negatives of change on customers
1)
- Access to better/higher quality goods/services
- May experience lower costs/better features
2)
- May not agree with change and disassociate with brand
- May feel quality/cost has been compromised for the opposite
What are the 3 CSR considerations when implementing change
1) Effect on Environment
- Recycling
- Renewable energy
- Waste management
2) Effect on Community
- Helping non-profits
- Donation
- Supporting local activities/clubs
3) Effect on Workforce
- Providing work/life balance
- Employing local workers
- Providing good conditions/work safety
4 reasons for reviewing KPI’s?
1) Identify areas of most and least success.
2) Decide what changes need to be made to address issues.
3) Consistent checking = stop problems before they escalate.
4) Show if business has achieved/failed objectives.
