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Flashcards in U3AOS2/T2 Deck (65)
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1

What are performance management strategies

The management of employees, departments and organisation to ensure that goals and objectives are being reached efficiently and effectively.

2

what does performance management strategies focus on

focuses on both improving both Biz + employees performance through relating business performance objectives to individual employee performance objectives

3

List the performance management strategies (4

employee observation
performance appraisal
management by objectives
employee self evaluation

4

What does employee observation consist of and what does it seek

observing an empee in the work place
seek opinions variety, on performance of employees Aimed to get feedback from variety of parties
eg. observing empee at work + mystery shoppers

5

advantage of employee observation

if anon, understands real work performance

6

disadvantage of employee observation

performs unnaturally either better/nervously when being observed

7

what is performance appraisal

The formal assessment of how efficiently + effectively empee performs role in biz

8

5 main objectives of a performance appraisal

1. provide feedback from management ti employees regarding work performance
2. act as a measurement against which promotion + pay rises can be determined
3. Help biz monitor empe selection
4. identify empe T+D
5. identify new objs > future performance

9

what are the forms of appraisal(3

Essay: Journal on each empe, notes restricted to specific aspects, cust serv, sales

Critical incident : only collects good/bad aspects of performance

comparison method: empes are ranked on performance characteristics, incorporates statistical values for measurement

10

advantage of performance appraisal

Very logical + procedural accurate info

11

disadvantages of performance appraisal (2

People nervous, may just only focus on box ticking forget other things
make sure targets = clear + well written

12

what is management by objectives

strategy that aims to improve the performance of a business by clearly defining objectives that are agreed to by both management and employees

13

what does management by objectives help with (2

allows work to be completed step by step > calm + productive manner,
helps empes see accomplishments as achieve each obj ~ reinforcing positive work environments

14

eg if MBO

BUS OBJ: ^profit 10% HOW: make ^ 10% product EMPE OBJ: 10% produce rate^ over 6 month EMPE TASKS ^ speed of production

15

adv of MBO

Very focused and clear to empees

16

disad of MBO

Must be very clear + targeted, time required to set goals

17

what is employee evaluation

Empee carrying out process of self assessment
to get individual to reflect on own performance = Aim

18

adv of employee evaluation

good to understand S+W before other assessments

19

disad of employee evaluation

One may inflate self perception

20

what is performance feedback

The info provided to empee after performance appraisal

21

what is termination

The ending of the employment of an employee

22

what is redundancy

Redundancy = When persons job no exist no more, coz tech changes, biz restructure, merger + acquisition

23

what is retrenchment

Retrenchment = When biz dismisses empee coz c’e no enough work to justify paying em

24

what is retirement

= When empee decides to give up full/part time work (usually 60-65) and when People who no longer need or wish to work

25

reasons for retirement

Reasons = can access superannuation + qualifying age to receive pension 65.5 (by 2023 = 67)

26

what is resugnation and what must the empee do

= voluntary ending of employment occurs when empee chooses 2 leave eg. quitting
empee must give notice in advanced

27

reasons to resignation

reasons = unsatisfied with work, career advancement, offered better role, boredom, change in life style.

28

what is dismissal

occurs when the behaviour of an employee is unacceptable and a business terminates their employment

29

what are the types of dismissal

dismissal on notice
summary dismissal
unfair dismissal

30

what is dismissal on notice

dismissal on notice = empee poorly performs + notice on when their final shift will be and warnings may occur