Flashcards in U3 AOS2 PT2 Deck (15)
LT ST of performance related pay
ST: immediate motivation
LT: workers get used to, may plateau
LT ST of Career advancement
ST: motivation till achieve goal or give up
LT: culture of self interest
LT ST of investment in training
ST: employee morale ^, Productivity^
LT: builds skill and capabilities in staff, experienced
LT ST of support
ST: employee morale ^
LT: long term positive culture
LT ST of sanction
ST: fast, direct motivation
LT: Fear and resentment
What is Maslow's hierarchy of needs?
the sequence of human needs in the order of their importance.
What is an award
legally binding agreement, sets out minimum wages and conditions for a group of employees in a given industry
what is sanction
form of penalty and punishment
what is training
process of teaching staff how to do their job more efficiently and effectively by boosting their knowledge and skills.
What is development
activities that prepare staff to take on greater responsibility in the future.
what is succession planning
preparing employees with potential to take on key management positions within the business in the future, should the need arise.
obj to increase profit
Motivate staff > customer service^ = Profit^
obj to fulfil marketing need
Training > sales delivered on time > profit^/sales^ = fulfilled
obj to increase market share
performance management > customer service^ > sales^ = increased market share