U3 AOS2 PT2 Flashcards Preview

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Flashcards in U3 AOS2 PT2 Deck (15)
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1

LT ST of performance related pay

ST: immediate motivation
LT: workers get used to, may plateau

2

LT ST of Career advancement

ST: motivation till achieve goal or give up
LT: culture of self interest

3

LT ST of investment in training

ST: employee morale ^, Productivity^
LT: builds skill and capabilities in staff, experienced

4

LT ST of support

ST: employee morale ^
LT: long term positive culture

5

LT ST of sanction

ST: fast, direct motivation
LT: Fear and resentment

6

What is Maslow's hierarchy of needs?

the sequence of human needs in the order of their importance.

7

What is an award

legally binding agreement, sets out minimum wages and conditions for a group of employees in a given industry

8

what is sanction

form of penalty and punishment

9

what is training

process of teaching staff how to do their job more efficiently and effectively by boosting their knowledge and skills.

10

What is development

activities that prepare staff to take on greater responsibility in the future.

11

what is succession planning

preparing employees with potential to take on key management positions within the business in the future, should the need arise.

12

obj to increase profit

Motivate staff > customer service^ = Profit^

13

obj to fulfil marketing need

Training > sales delivered on time > profit^/sales^ = fulfilled

14

obj to increase market share

performance management > customer service^ > sales^ = increased market share

15

to meet shareholders expectations

termination management > costs cut > better profits =shareholders expectations met