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Flashcards in U3 AOS2 Deck (71)
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1

What is human recourses managment

HR = control formal relationship employer )( employee

2

Definition of motivation

the individual, internal process that directs, energises and sustains a persons behaviour driving people to behave in a certain way, or to achieve a certain goal.

=individual/internal process > directs+energises+ sustains person behaviour > people behave in certain way to achieve

3

Two types of manager motivation.

Reward ($$). = motivation
Punishment (sacked) = motivation

4

Levels of Maslow hierarchy (bottom up)

Physiological
Safety + security needs
Social needs
Esteem needs
Self actualisation needs

5

What are the physiological needs eg. (5)

The basic needs required to live
food, shelter, clothing, sleep

6

What are the safety+security needs (4)

physical > - working conditions
Emotional > - job security

7

What are the social needs (6)

love -
Affection
- sense of belonging
- teamwork
- support
- involvement

8

What are the esteem needs (5)

respect
Sense of accomplishment
Responsibility
Promotion
Recognition

9

What are the self actualisation needs (4)

fulfilment
Personal growth
Creative interesting jobs
Advancement opportunity

10

Commitment is required for

Achievement of goals

11

The five principals of goal setting

Clarity
Challenge
Feedback
Commitment
Task complexity

12

Commitment cycle

Employee input into goal \/
^Commitment by employees \/
Goal may be more challenging\/
^rewards ^ motivation \/
(Back to start in cycle)

13

What is clarity (3)

being clear and specific in terms of goal setting
Unambiguous and measurable goals
Clear goals -> understanding^ -> motivation ^

14

Setting challenging goals

Set challenging goals -> motivation^ > productivity^

15

What does feedback do

provides opportunities to offer recognition for progress achieved, adjustments of goal, ensure expectations are clear

Feedback > knowledge ^ > understanding ^ > motivation^

16

What does task complexity ensure

ensuring the task is at an achievable level of the employees

17

The goals set must be: and what does it lead to

Smart goals

smart goal > capable task > understanding^ > motivation ^

18

What does SMART stand for

Specific
Measurable
Attainable
Relevant
Time-bound

19

What are the four drives in the four drives theory

Acquire and achieve
Bonding and belonging
Comprehending and learning
Defending

20

What does the drive of acquire and achieve include

It includes the desire to be rich, and to have the desire for status power and influence

21

How can managers and employers apply acquee and achieve

make sure well payed, workers don't get lured away
Monetary rewards
Recognise good performance
Make employees proud of their work
Clearly express expectations of biz
High level performances established as normal

22

At does bonding and belonging include

Included the strong need to form relationships with the other individuals and groups

23

How can managers and employers apply bonding and belonging

Managers/leaders = people orientated
Management cares on personal level. Eg remember birthdays
Encourage and recognise team work and collaboration
Employees encouraged to trust and support
Personal colleague friendships supported

24

What does comprehending and learning include

Includes our desire to satisfy our curiosity, to learn new skills and to explore the world around us

25

How can managers and employers apply comprehending and learning

manager and employees can apply this by:
Regular ongoing basis to learn new skills
Task made interesting
Variety of different tasks = provide stimulation and avoid boredom
Challenges built on all work assignments
Management actively in gaining new skills.

26

Defending includes

Includes removing fears and insecurities from the work place

27

manager and employees can apply defining through

Workplace = welcoming and supportive
Fair treatment to all employees
Systems and processes for determining rewards and recognition = fair and transparent with no discrimination
Managers/ leaders foster culture of trust, = being consistent/honest in all dealings with employees
Employees encouraged to speak up
Concerns and suggestions have full support from management

28

List the types of performance related pay

Pay increase
bonuses
commissions
gain sharing
profit sharing
share plans

29

what is a pay increase

Initially offers base pay – then open for employer to offer pay rises ^$^ to who works hard or makes significant contributions to biz

30

Advantages of pay increase

- Can be tied to in an award, so can be predictable and easily calculated
- Provides target for newer employee = motivation, when seeing more experienced employees $$$