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A+ 220-902 Rodney Tillman > Troubleshooting Theory > Flashcards

Flashcards in Troubleshooting Theory Deck (3)
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1
Q

1

A

Downtime Policy

2
Q

1

A

Change Management Process

3
Q

6 Steps of the Troubleshooting Process

A
  1. Identify the Problem.
  2. Establish a theory of probable cause
  3. Test the Theory to Determine the Cause
  4. Establish a plan of action to resolve the problem and implement a solution.
  5. Verify full system functionality, and if applicable implement any preventative measures.
  6. Document findings, actions and outcomes.