Troubleshooting hardware

Question 1

What are some causes of computer problems?

Answer 1

BIOS Time
Boot Order
No Power
Overheating
HD error
Burning (distended capacitor)
Software Drivers
File corruption

Question 2

What tools can you use to troubleshoot?

Answer 2

POS Tester

Question 3

What is disk thrashing?

Answer 3

Using the hard drive as RAM

Question 4

What is important to maintain with storage

Answer 4

10% of disk space should be free

Question 5

What is SMART in hard drives?

Answer 5

Self Monitoring, Analysis and Reporting Technology

Question 6

Which tools can be used to manage and troubleshoot a disk?

Answer 6

Chkdsk
Diskpart
Bootrec
Defrag

Question 7

What are some problems with hard drives?

Answer 7

Drive not recognised
OS not found
RAID configuration
BSOD

Question 8

What would you do if a driver update caused problems?

Answer 8

Go into the driver properties and roll back the driver

Question 9

What is a dead pixel?

Answer 9

A pixel that is not working

Question 10

What is a stuck pixel?

Answer 10

A pixel that has not changed colour

Question 11

What is an artefact?

Answer 11

Something that was on the screen that is still showing up due to a bad video card

Question 12

What does ping stand for?

Answer 12

Packet Internet Groper

Question 13

When doing a trace route what does Request timed out signify?

Answer 13

The device does not allow trace route information to be obtained from them

Question 14

What is the NETSTAT command used for?

Answer 14

Displays information about the network

Question 15

What is the NetBIOS?

Answer 15

NetBIOS is names registered to computers without the requirement of internet

Question 16

What command is used to see the name resolution of your system?

Answer 16

nbtstat

Question 17

What command is used to see the DNS resolution of an IP address?

Answer 17

nslookup

Question 18

What command is used to configure and send messages over the network?

Answer 18

net

Question 19

What command is used to manage a windows domain?

Answer 19

netdom

Question 20

What is it important to do with NiCad battery?

Answer 20

It needs to be completely depleted to not lose capacity

Question 21

What is a potential reason of an application no longer working?

Answer 21

An OS update

Question 22

What is a potential reason for overheating of a mobile?

Answer 22

Improper cleaning

Battery malfunction

Question 23

What is potential cause of streaks from a laser printer?

Answer 23

Toner not fused (replace it)

Wrong paper

Question 24

What is a potential cause of fade from a inkjet printer?

Answer 24

Printhead needs to be cleaned

Cartridge needs to be replaced

Question 25

What is a potential cause of fade from a laser printer?

Answer 25

Toner needs to be replaced

Question 26

What is a potential cause of ghost images from a laser printer?

Answer 26

Toner needs to be replaced

Question 27

What is a potential cause of creased paper from a printer?

Answer 27

Paper jam

Question 28

What is a potential cause of paper not feeding from a laser printer?

Answer 28

Pickup rollers

Question 29

What is a way to clear a backed up print queue?

Answer 29

Restart print spooler service

Question 30

How would you troubleshoot low printer memory?

Answer 30

Reset printer
Upgrade printer memory
Outdated/faulty print driver
Print at lower resolution

Question 31

How do you view services?

Answer 31

Win + R > services.smc

Question 32

What monitor types does burn-in not affect?

Answer 32

LCD