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Flashcards in transformation processes Deck (8)
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1

5 objectives

cost
dependability
flexibility
speed
quality

2

cost

producing at costs which enable them to be priced appropriately

3

dependability

doing things in a timely manner

4

flexibility

being adaptable to internal and external changes

5

speed

"doing things fast"
minimising lead time

6

quality

"doing things right"
influence customers level of satisfaction and build long-term relationships and opportunity for cross-selling

7

input

transformed resources (materials)
transforming resources (staff)
internal and efficiency
successful conversion of input to output
making best use of resources

8

output

products and services
external and effectiveness
meeting customer needs/requirements