Testing questions Flashcards by Pablo Ibarra

A laptop is setup at a podium for a presentation but is set to extended desktop. The
presenter would like it to show exactly what the laptop screen is showing. Which of the
following would be the QUICKEST way to accomplish this?

A. Look for the setting in control panel
B. Toggle the dual display function key
C. Change the screen orientation
D. Reboot the laptop

B. Toggle the dual display function key

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Users have started calling the helpdesk reporting they cannot access resources on the
network or the Internet. A technician has verified all hardware connections are operational.
Which of the following settings should the technician check NEXT on the router?

A. SNMP
B. NNTP
C. DHCP
D. WLAN

C. DHCP

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For which of the following types of printers should a technician obtain a maintenance kit
containing a fuser, transfer roller, and pickup rollers?

A. Thermal
B. Impact
C. Inkjet
D. Laser

D. Laser

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An end user is designing a PC with a clear acrylic access panel to show off the insides.
The user wants the inside to stay cool, but as dust free as possible. Which of the following
would BEST meet this scenario?

A. Create a positive pressure air flow with unfiltered intakes and filtered exhausts
B. Create a positive pressure air flow with filtered intakes and unfiltered exhausts
C. Create a negative pressure air flow with unfiltered intakes and unfiltered exhausts
D. Create a negative pressure air flow with filtered exhausts and unfiltered exhausts

B. Create a positive pressure air flow with filtered intakes and unfiltered exhausts

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A technician is giving a safety class to new employees. Which of the following contains
potentially dangerous voltages and should be handled with care, even if the power has
been recently disconnected?

A. Laser printer
B. Wireless router
C. Paper shredder
D. CRT monitor

D. CRT monitor

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A network technician has been tasked with deploying new VoIP phones on a network.
When the technician plugs the Ethernet cable for the phone into the wall port, the phone
fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the
computer is able to access the network. Which of the following is the MOST likely cause of
this issue?

A. The network switch does not support PoE
B. The technician is connecting the phone to the wrong type of port
C. The firewall on the network is blocking access to the DHCP server
D. The Ethernet cable is the wrong type

A. The network switch does not support PoE

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Which of the following ports is typically used for sending email?

A. 21
B. 22
C. 23
D. 25

D. 25

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A customer brings a laptop in for repair, because the screen image is upside down. Which
of the following is the BEST solution?

A. Change the screen orientation
B. Replace the video card
C. Connect an external monitor
D. Update the video card drivers

A. Change the screen orientation

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A company wants to conserve paper without limiting the ability to print. Which of the
following settings needs to be configured?

A. Orientation
B. Duplex
C. Collate
D. Quality

B. Duplex

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Which of the following types of cables are MOST likely to be used to connect to an external
hard drive? (Select TWO).

A. Molex
B. SPDIF
C. eSATA
D. HDMI
E. USB 3.0
F. CAT6e

C. eSATA

E. USB 3.0

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You would like to build a PC for storage redundancy. Select the appropriate IDE drives and
build the PC for MAXIMUM performance, while using the MINIMUM amount of drives.

Make a connection between the Bays and the Hard Drives. Bays are only used once.

Bay 1 =
Bay 2 =
Bay 3 =

Hard Drive 1 - 15,000 RPM
Hard Drive 2 - 10,000 RPM
Hard Drive 3 - 7,200 RPM
Hard Drive 4 - 5,400 RPM

Bay 1 = Hard Drive 3 - 7,200 RPM
Bay 2 = Hard Drive 3 - 7,200 RPM
Bay 3 = Empty

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Which of the following display technologies provides the BEST range of visible colors?

A. CRT
B. LCD
C. Plasma
D. OLED

D. OLED

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Which of the following BEST describes the reason a network administrator would task a
technician with replacing a hub with a switch?

A. The hub did not provide PoE
B. The hub had too many collisions
C. The hub was out of ports
D. The hub had a bad port

B. The hub had too many collisions

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Android smartphones are typically different from other smartphone devices in that:

A. Android devices use apps that are more secure than other devices.
B. Android devices use open source operating systems.
C. Android devices can only operate with a proprietary operating system.
D. Android devices can receive apps from different sources.

B. Android devices use open source operating systems.

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A technician is installing Hyper-V and is getting an error that the software is not able to be
installed. Which of the following processor characteristics should be checked?

A. Cache size
B. Virtualization support
C. Number of cores
D. Hyperthreading

B. Virtualization support

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USB 2.0 and which of the following ports share the same connector?

A. Micro USB 2.0
B. Mini USB 2.0
C. Micro USB 3.0
D. USB 3.0

D. USB 3.0

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A customer wants to connect a laptop to a mobile devices Internet for use in situations
where there is no Internet connectivity. Which of the following technologies would the
technician recommend to the customer?

A. IR
B. NFC
C. Hotspot
D. Lightning

C. Hotspot

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A group of users need to connect directly to a printer with continuous access. Which of the
following connection types will achieve this?

A. Serial
B. Ethernet
C. USB
D. eSATA

B. Ethernet

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A customer struggles with the small print of most smartphones. The customer still likes the
idea of using a smartphone for phone calls and work. Which of the following devices should
the technician recommend to the customer?

A. A tablet
B. An e-Reader
C. A phablet
D. A smart watch

C. A phablet

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An employee wants to work more efficiently from home. The IT manager suggests the
employee consider purchasing a device that will allow use of monitor and input devices
with the work laptop. Which of the following devices is MOST suitable for this purpose?

A. Docking station
B. Set-top box
C. KVM switch
D. USB hub

A. Docking station

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Which of the following is the form factor of a standard Parallel connector?

A. DB-9
B. DB-15
C. DB-25
D. DIN-6

C. DB-25

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Legacy software needs to be installed on a netbook. Which of the following is MOST likely
needed in order to install the software?

A. Lightning port
B. Bluetooth adapter
C. USB optical drive
D. NFC chip

C. USB optical drive

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A user is watching streaming video on a home network, but experiences buffering and
delays when there are too many people on the network. Which of the following is MOST
likely to resolve the issue?

A. Disable SSID broadcast
B. Setup UPnP
C. Enable QoS
D. Configure DMZ

C. Enable QoS

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Ann, a user, wants to host a gaming server on her SOHO network. Which of the following
features on the SOHO router would need to be configured?

A. Channels
B. DHCP
C. Port forwarding
D. Firmware

C. Port forwarding

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A technician is building a workstation that will only be used to connect remotely to a server.
Which of the following types of PC configurations is BEST suited for this task?

A. Thin client
B. Home server PC
C. CAD workstation
D. AV workstation

A. Thin client

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After a technician installs a video card, which of the following should the technician
configure NEXT?

A. Resolution
B. Colors
C. Dots per inch
D. Refresh rate

A. Resolution

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Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).

A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
E. RAID 10

B. RAID 1

E. RAID 10

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Which of the following ports is used when accessing a website with SSL encryption?

A. 22
B. 80
C. 110
D. 443

D. 443

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Which of the following is an advantage of using static IP addresses for a business?

A. High availability
B. Simplifies IP management
C. Lower security risk
D. Scalability for upgrades

A. High availability

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Which of the following adapters causes the LEAST amount of signal loss?

A. VGA to DVI
B. HDMI to VGA
C. DVI to HDMI
D. S-video to RCA

C. DVI to HDMI

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A customer is building a high-end gaming PC and is seeking an appropriate power supply
unit. Which of the following feature-sets of a power supply should be installed? (Select
THREE).

A. Mini-ITX form factor
B. High number of connectors
C. 24-pin main connector
D. 20-pin main connector
E. 350-450 watts of power
F. Dual 12v rails

B. High number of connectors
C. 24-pin main connector
F. Dual 12v rails

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Which of the following connections are typically on the external PC chassis? (Select TWO).

A. AGP
B. SAS
C. IEEE1394
D. eSATA
E. IDE

C. IEEE1394

D. eSATA

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When installing multiple SCSI drives in a system, which of the following is correct?

A. All drives must have the same SCSI ID.
B. Drives will be automatically assigned an ID by the controller.
C. Drives in the same RAID array must have the same SCSI ID.
D. Each drive must have a different SCSI ID.

D. Each drive must have a different SCSI ID.

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A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following
should the technician do FIRST?

A. Download the newest motherboard drivers
B. Enable TPM
C. Review the vendor laptop documentation
D. Flash the BIOS

C. Review the vendor laptop documentation

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A technician is installing a network-enabled security system that features IP-based
cameras. To access the system remotely, which of the following capabilities is MOST likely
to require configuration?

A. VPN passthrough
B. QoS
C. Static IPs
D. Port forwarding

D. Port forwarding

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The technician would like to upgrade a workstation by adding a USB 3.0 card, and
updgarding the video card, sound card, and NIC. The technician is concerned about power
consumption by the expansion cards. Which of the following upgrades would MOST likely
require also upgrading the power supply?

A. Video card
B. USB 3.0 card
C. Sound card
D. Network card

A. Video card

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Which of the following uses a single connector to deliver both video and audio?

A. DVI
B. Serial
C. VGA
D. HDMI

D. HDMI

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Which of the following interfaces are used to simultaneously transfer video and audio at
high rates?

A. HDMI
B. DVI-D
C. S-Video
D. DVI-I

A. HDMI

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Which of the following wireless technologies is LEAST likely to be intercepted by a third
party?

A. NFC
B. Bluetooth
C. WiFi
D. Cellular

A. NFC

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A technician is troubleshooting an expansion card in a computer that allows the computer
to receive faxes over a VoIP line. The line connected to the expansion card is MOST likely
which of the following cable types?

A. Coaxial
B. CAT3
C. CAT6
D. Multi-mode fiber
E. Single-mode fiber

C. CAT6

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A technician is notified that a laptop is not booting. It is discovered that there are no system
lights, sounds, or display when the power button is pressed. Which of the following should
the technician attempt FIRST in the troubleshooting process?

A. Connect an external monitor into the laptop to determine if the LCD has failed.
B. Boot the system from either a boot CD or other removable media type.
C. Disconnect the AC and battery power and hold the power button for several seconds.
D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.

C. Disconnect the AC and battery power and hold the power button for several seconds.

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A technician is notified of an inkjet printer not printing properly. The users computer has
the printer software loaded and is not displaying any errors. A test print was performed,
with one of the colors not printing properly. Which of the following would the technician
typically perform FIRST to resolve the issue?

A. Replace cartridges
B. Run a cleaning page
C. Clean heads
D. Clean fuser assembly

C. Clean heads

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Which of the following devices does a technician need to calibrate as part of an
installation?

A. Mouse
B. Touch screen
C. Keyboard
D. Video card

B. Touch screen

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Which of the following adapter types uses a 7-pin cable to transmit video signals?

A. RGB
B. S-Video
C. HDMI
D. DVI

B. S-Video

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Match the IP Address nex to the appropriate description.

Class A
APIPA
Private
Loopback
Multicast

(172.199.35.9) (127.0.0.1) (224.30.2.100) (11.199.127.2) (169.254.30.21)

Class A = 11.199.127.2
APIPA = 169.254.30.21
Private = 172.199.35.9
Loopback = 127.0.0.1
Multicast = 224.30.2.100

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A technician is tasked with replacing all the APs in an office building for greater speeds.
The current location of APs allowed for total coverage of WiFi throughout the office. Which
of the following 802.11 standards should be used?

A. a
B. ac
C. b
D. g
E. n

B. ac

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After receiving a call from an executive, a technician walks into a meeting room to find that
the projector is not showing the screen of the executives laptop. The projector shows a
message that reads No video signal. Which of the following is the FIRST thing that the
technician should do?

A. Adjust the laptop’s screen brightness
B. Replace the projector’s bulb
C. Verify the VGA cable is connected
D. Ensure secondary display is enabled

C. Verify the VGA cable is connected

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A user wants to extend a PCs capacity by connecting external devices. Which of the
following connectors will allow the user to accomplish this? (Select TWO).

A. eSATA
B. IEEE 1394
C. SATA
D. EIDE
E. IDE

A. eSATA

B. IEEE 1394

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Which of the following would typically require the use of a punchdown tool to connect a
cable to the network switch?

A. Router
B. Repeater
C. Patch panel
D. PoE injector

C. Patch panel

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A technician is required to connect a new cable to an open port on the patch panel. Which
of the following would the technician MOST likely use in this situation?

A. Loopback tool
B. Multimeter
C. Punchdown tool
D. Toner probe

C. Punchdown tool

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A user states there are multiple small black dots on an LCD screen. Which of the following
should be done to resolve the issue?

A. Replace monitor.
B. Replace video card.
C. Replace video cable.
D. Replace power supply.

A. Replace monitor.

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Which of the following monitor technologies provide the widest viewing angle with rich
colors and consistent backlighting? (Select TWO).

A. Light Emitting Diode
B. In-Plane Switching
C. Plasma
D. Twisted Nematic
E. Cold Cathode Fluorescent Lamp

A. Light Emitting Diode

B. In-Plane Switching

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A technician needs to run a cable for a new computer and the requirement is CAT6. Which
of the following wiring connectors should the technician use when terminating the cable?

A. BNC
B. RJ-12
C. RJ-45
D. ST
E. F-connector

C. RJ-45

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The Chief Executive Officer (CEO) of a company has requested outside access to a server
within the company network so that sensitive documents can be worked on from home.
Which of the following is the MOST appropriate tool to give the CEO the requested
access?

A. VNC
B. Port forwarding
C. Port triggering
D. VPN

D. VPN

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Joe, a customer, requests that the desktop system he is buying is able to be used at his
vacation home in another country, as well as his regular home. The technician is aware
that the country mentioned has different power requirements. Which of the following should
the technician ensure the desktop contains?

A. Dual voltage options
B. UPS
C. Inverter
D. Micro-ATX connector

A. Dual voltage options

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The device that allows two different networks to communicate with one another is:

A. a repeater.
B. a hub.
C. a router.
D. an access point.

C. a router.

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A user already has 2 RAM modules in a 64-bit Windows 7 PC. Each is a 1GB DDR-
PC1600 RAM module. The user has 2 additional RAM modules that are each 2GB DDR-
PC800. Which of the following is true about the PC after installing the additional RAM
modules?

A. The system only accesses the pair of 2GB RAM modules
B. The system accesses all RAM at 100MHz
C. The system enables ECC on all RAM modules
D. The system will not work as all RAM has to be equal sizes

B. The system accesses all RAM at 100MHz

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A customer states that when booting up the workstation, there is a message that says no
operating system detected; then, it continues to boot into the operating system. The
customer is preparing to modify files on a USB drive. Which of the following should a
technician perform to resolve the problem?

A. Reinstall the operating system to reinstall the hardware drivers.
B. Modify the boot.ini within the operating system.
C. Modify the boot sequence within the UEFI.
D. Disable the TPM chip to turn off data encryption.

C. Modify the boot sequence within the UEFI.

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Which of the following is an advantage of UDP over TCP?

A. It is connection based.
B. It uses flow control.
C. It transfers packets faster.
D. It uses connection handshakes.

C. It transfers packets faster.

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Which of the following memory types is primarily used in laptops?

A. SDRAM
B. DDR2
C. ECC
D. SODIMM

D. SODIMM

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The loud clicking noise coming from a faulty hard drive is MOST likely created by:

A. the coil reversing polarity in an endless loop.
B. one or more bad spindle motor bearings.
C. repeated motion of the read/write head armature parallel to the platter.
D. the solid state read/write head scratching the platter surface.

C. repeated motion of the read/write head armature parallel to the platter.

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A user wants to implement a wireless router that will have the fastest data speeds and
operate over the 5GHz frequency. Which of the following standards should the user select?

A. 802.11a
B. 802.11ac
C. 802.11g
D. 802.11n

B. 802.11ac

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A machine receives an IP address starting with 169.254.x.x when which of the following
occurs?

A. When the machine is using IPv6
B. When the next IP range begins with 169.253
C. When the DHCP server does not respond
D. When the operating system is Unix or Linux

C. When the DHCP server does not respond

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A technician is installing a wireless router to be used as an access point. The company
firewall will assign IP addresses to devices on the wireless network. Which of the following
settings does the technician need to disable on the wireless router to accomplish this?

A. NAT
B. DMZ
C. PAT
D. DHCP

D. DHCP

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Which of the following devices is primarily intended to provide 24/7 diagnostic and
biometric data regarding the user?

A. Fitness monitor
B. e-Reader
C. Smartwatch
D. Smartphone

A. Fitness monitor

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A user is reporting that a desktop monitor backlighting is very dim. Which of the following
should be performed FIRST when troubleshooting the problem?

A. Update drivers
B. Reseat the video card
C. Use OSD tools
D. Replace the monitor

C. Use OSD tools

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A technician is troubleshooting a desktop that is having intermittent issues with locking up
and system errors. The technician suspects that the problem might be that not enough
power is getting to the motherboard. Which of the following tools would a technician use to
determine if the hypothesis is correct?

A. POST card
B. Loopback plug
C. Multimeter
D. Cable tester

C. Multimeter

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There are 20 laptops in a room and they all need to connect wirelessly to the network.
Which of the following would be the BEST device to use?

A. Switch
B. Router
C. Access point
D. Hub

C. Access point

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A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive.
After installation, the computer detects the new 2TB drive as a 250GB drive. Which of the
following should the technician do to fix this issue?

A. Reinstall the drive
B. Patch the OS
C. Upgrade the driver
D. Flash the BIOS

D. Flash the BIOS

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A network technician connects a tone generator to an RJ-45 drop. Which of the following is
the MOST likely reason for doing this?

A. To validate proper wiring of the network jack
B. To confirm continuity of the conductors
C. To locate the position of the cable on a patch panel
D. To test the transmission quality of the connection

C. To locate the position of the cable on a patch panel

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A user reports the inability to access a company server using the FTP protocol. A
technician finds other ports to the server seem to work normally. The technician has
determined the problem is an incorrectly configured software firewall on the users
machine. Which of the following is MOST likely the cause?

A. Incoming connections on port 445 are blocked.
B. Outgoing connections on port 443 are blocked.
C. Incoming connections on port 143 are blocked.
D. Outgoing connections on port 80 are blocked.
E. Outgoing connections on port 21 are blocked.

E. Outgoing connections on port 21 are blocked.

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Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to
support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST
step the technician should perform?

A. Remove the laptop bezel
B. Document and label each cable and screw location
C. Organize the replacement parts
D. Refer to the manufacturer’s documentation

D. Refer to the manufacturer’s documentation

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Which of the following would likely be the MOST cost-effective media to use for storing
8GB of data?

A. DVD RW
B. CD-ROM
C. Tape backup
D. DVD+R DL

D. DVD+R DL

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A network administrator has a requirement to implement a WiFi hot-spot for the public.
Which of the following should be used for secure access?

A. WEP and TKIP
B. WPA2 and AES
C. WPA and static IPs
D. WPA2 and MAC filtering

B. WPA2 and AES

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A user is noticing fine black particles on printouts and in the printer itself. Which of the
following tools is recommended to fix this issue?

A. Denatured alcohol
B. Toner vacuum
C. Compressed air
D. Moist towel

B. Toner vacuum

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A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are
showing up. Which of the following is the MOST likely cause?

A. The TV cable is connected to the FM/AM input.
B. The TV tuner card does not support HD channels.
C. The TV tuner card is not properly seated.
D. The cable signal is too weak.

A. The TV cable is connected to the FM/AM input.

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Which of the following types of connectors would be found to connect printers and
scanners to a device that did not have any network connections?

A. RJ-45
B. Parallel
C. RJ-11
D. BNC

B. Parallel

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Which of the following is a type of fiber connector?

A. RJ-11
B. F-connector
C. BNC
D. ST

D. ST

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Which of the following would need to be enabled on a mobile phone to share its Internet
connection with multiple devices simultaneously?

A. NFC
B. Bluetooth
C. Hotspot
D. Tethering

C. Hotspot

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A technician wants to install a secondary IDE drive which will be configured for additional
user storage on the same IDE channel of the drive with the operating system. Which of the
following jumper configurations should the technician use for the additional drive, if the
drive with the operating system is set to MA?

A. Place a jumper on both the MA and CS jumper block of the secondary drive.
B. Place a jumper on the MA jumper block of the secondary drive.
C. Place a jumper on both the SL and CS jumper block of the secondary drive.
D. Place a jumper on the SL jumper block of the secondary drive.

D. Place a jumper on the SL jumper block of the secondary drive.

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A customer wants to transfer data from the DVR to a DVD. Which of the following should
be used on a workstation in order to extract the data for archiving?

A. Optical drive
B. Capture card
C. Thunderbolt
D. External storage

B. Capture card

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Which of the following expansion slots uses a serial connection?

A. PCI
B. PCI-X
C. PCIe
D. AGP

C. PCIe

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Which of the following is an advantage of using DHCP for network addressing?

A. Simplified configuration
B. More addresses are available
C. Faster connection speeds
D. Lower latency times

A. Simplified configuration

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Which of the following ports is used for a secure browser connection for an online
purchase?

A. 23
B. 80
C. 110
D. 443
E. 3389

D. 443

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Which of the following external ports would a technician use to connect a keyboard?
(Select TWO).

A. eSATA
B. IEEE 1394
C. USB
D. PS/2
E. VGA

C. USB

D. PS/2

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A customer wants the thinnest laptop possible. Which of the following display technologies
typically allows for thinner devices?

A. IPS
B. OLED
C. LCD
D. DisplayPort

B. OLED

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A user is searching for a piano keyboard to connect to a PC. The user would like the
keyboard to communicate with the PC. Which of the following features should the user look
for on a piano keyboard to BEST facilitate this?

A. MIDI
B. USB
C. TCP
D. HDMI

A. MIDI

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Which of the following RAM types can continue working if there is corrupt data?

A. Non-parity
B. Dual channel
C. Buffered
D. ECC

D. ECC

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A technician has just installed a wireless access point in a customers home office. While
testing the network and browsing the Internet, the technician finds that the connection is
not stable, speeds are slow, and websites sometimes do not load. Which of the following
should the technician do FIRST?

A. Re-enable the broadcasting of the access point’s SSID so it is visible to mobile devices.
B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel.
C. Reconfigure network devices to use static IPs instead of DHCP-assigned addresses.
D. Change the signal encryption from WPA2 to WEP to ease transmission overhead.

B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel.

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A user is requesting a cable to charge and transfer data for an Apple mobile device. Which
of the following connection types would satisfy the user’s requirements?

A. MicroUSB
B. Molex
C. MiniUSB
D. Lightning

D. Lightning

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Recently a company updated their network infrastructure. A user reports that a laptop is
experiencing slower network speeds since the update. Which of the following would the
technician replace, rather than purchase a new device?

A. Wireless NIC
B. CPU
C. RAM
D. Hard drive

A. Wireless NIC

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A user reports an inkjet printer is constantly feeding two sheets of paper for every page
printed. Which of the following is the MOST likely reason?

A. Poor paper quality
B. Incorrect paper size
C. Defective duplexer
D. Worn feed rollers

D. Worn feed rollers

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Which of the following is important when replacing a power supply in a workstation located
in a datacenter server rack?

A. A fanless power supply should be used
B. The proper voltage must be selected
C. The unit must be the same or less wattage
D. The power connector location must be the same

B. The proper voltage must be selected

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Which of the following would be the MOST important factor to consider when building a
virtualization workstation?

A. High-end graphics card with onboard memory
B. A compact form factor
C. Dual monitor support
D. Maximum RAM and CPU cores

D. Maximum RAM and CPU cores

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Joe, a user, has installed a new monitor on an existing system. Joe calls a support
technician and reports that everything on the new display is fuzzy. Which of the following
describes what needs to be changed to correct this issue?

A. The display resolution needs to match the native resolution.
B. The old graphics card does not support the new monitor.
C. The new monitor cable needs to have aluminum cores installed.
D. The new monitor requires updated drivers to be installed.

A. The display resolution needs to match the native resolution.

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A technician is connecting a PoE enabled phone and needs to run the drop from the switch
that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST
suitable for this purpose?

A. Fiber
B. Coaxial
C. CAT3
D. CAT6

D. CAT6

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The technician is troubleshooting a connection issue between the switch and the wall jack.
The user is plugged into the jack; however, there is no connection. The technician goes
into the switch room to see if the cable is plugged into the switch, but none of the cables
are labeled. Which of the following tools would the technician MOST likely use to find this
cable?

A. WiFi analyzer
B. Loopback plug
C. Multimeter
D. Tone generator

D. Tone generator

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A technician is responsible for setting up laptops in a room for a small conference. The
laptops need to communicate with each other as well as a workstation in the room. The
workstation has a wireless expansion card. A switch is not available for the laptops and
they cannot access the corporate network. Which of the following does the technician need
to implement?

A. Adhoc network
B. Bluetooth network
C. Serial network
D. USB network

A. Adhoc network

Which of the following expansion cards would MOST likely have the requirements of
utilizing a direct auxiliary 6-pin power plug to operate properly?

A. PCI Express RAID card
B. PCI Express video card
C. PCI Express FireWire card
D. PCI Express LAN card

B. PCI Express video card

When a technician is planning to replace a laptop hard drive, the technician will need to:

A. select a drive that is the correct form factor.
B. choose the correct drive cache size for the laptop.
C. also upgrade the memory.
D. verify voltage requirements.

A. select a drive that is the correct form factor.

A client, Joe, has reported issues with the back cover of his company-issued smartphone.
Joe stated that it seems to either come off on its own, or will not seat properly on the
phone. Which of the following is MOST likely the problem?

A. The MicroSD card is not installed properly.
B. The battery needs to be replaced.
C. The charging port is bent.
D. The smartphone has a non-OEM cover.

B. The battery needs to be replaced.

Which of the following RAM types supports triple channel configurations?

A. RAMBUS
B. DDR
C. DDR3
D. DDR2

C. DDR3

A user wants to reduce the amount of paper consumed on a multi-function printer. Which of
the following settings should be configured to achieve this outcome?

A. Orientation
B. Duplex
C. Collate
D. Economy ink

B. Duplex

Which of the following adapters converts an analog signal to a digital signal?

A. S-Video to RCA
B. HDMI to VGA
C. VGA to DVI-D
D. DVI-D to HDMI

C. VGA to DVI-D

A technician is tasked with setting up a workstation in a new location. The technician
realizes there is no network connectivity and the workstations NIC does not have a link
light. Given the connection in the wall is correctly labeled, which of the following would be
BEST for the technician to use NEXT?

A. A multimeter
B. A tone generator
C. A cable tester
D. A punchdown tool

C. A cable tester

A brownout has occurred within a building. A technician is repairing a workstation which
has a power light, but is not displaying anything on the screen and is not making any
sounds during boot up. Which of the following should be used to further troubleshoot the
workstation?

A. Loop back plug
B. POST card
C. Power supply tester
D. Multimeter

B. POST card

A customer is reporting that after removing a laptop from the docking station and bringing it
home, the cursor occasionally jumps around the screen while the customer is typing. Which
of the following should the technician do to mitigate this issue?

A. Disable the touch pad on the laptop
B. Install new keyboard drivers for the laptop
C. Install new drivers for the docking station
D. Disable the keyboard on the laptop

A. Disable the touch pad on the laptop

A printer on the second floor is not printing for anyone. However, the printer has power and
displays ready on the LCD display. There is paper in the trays and the toner was recently
changed. The system administrator goes to the location with a laptop and tests the network
port and is able to connect. Jobs are being queued on the local machines. Which of the
following should the system administrator do to get the printer functioning again?

A. Move the printer to a known good port and connect to the network
B. Replace the network cable to the printer
C. Verify the server’s print spooler service is running
D. Attach the printer directly to the laptop and print a test page

C. Verify the server’s print spooler service is running

A customer wants a computer for performing a single-threaded task as quickly as possible.
Which of the following CPU characteristics is the MOST important?

A. Clock speed
B. Hyperthreading
C. Fan speed
D. Number of cores

A. Clock speed

A user is reporting toner smudging on paper after printing. Which of the following should
the technician inspect?

A. Print spooler
B. Fuser
C. Rollers
D. Maintenance kit

B. Fuser

Which of the following types of expansion slots is MOST frequently found in blade servers?

A. PCIe
B. PCI
C. PCI-X
D. miniPCI

C. PCI-X

Which of the following is required during the installation of a digitizer?

A. Must be connected to the Internet
B. Must be cleaned
C. Must have the latest software installed
D. Must be calibrated

D. Must be calibrated

Which of the following connectors can be used for video, audio, and storage devices?

A. DVI
B. DisplayPort
C. HDMI
D. Thunderbolt

D. Thunderbolt

A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has
become more frequent. The technician recreates the problem and checks the printer logs
for more information about the printer. Which of the following choices are MOST likely fixes
to this problem? (Select TWO).

A. Clean and inspect the laser drum assembly
B. Clean and inspect the entire paper path
C. Use the printer maintenance kit to replace parts
D. Replace the paper exit assembly switch
E. Clean and replace the paper out sensor
F. Clean the fuser cold roller and verify fuser operation

B. Clean and inspect the entire paper path

C. Use the printer maintenance kit to replace parts

Which of the following is a standard Intel processor socket type?

A. F
B. 754
C. 940
D. LGA

D. LGA

A user works in a public kiosk where their laptop is susceptible to theft. The information can
be remotely wiped so data loss is not a concern. Which of the following options should be
considered to secure the laptop?

A. Use data encryption.
B. Use a cable lock.
C. Use multifactor authentication.
D. Use a strong password.

B. Use a cable lock.

A technician has just installed a new SOHO router. There are four people sharing the
Internet connection, and whenever one specific user comes online and begins streaming
media, browsing slows down for the other users. Which of the following settings can the
technician adjust so the experience is universal for all users?

A. DSL
B. QoS
C. VNC
D. WAN

B. QoS

On an ATX motherboard, the 4-pin auxiliary power connector provides which of the
following?

A. Additional power to onboard devices
B. Additional power to PCIx peripheral cards
C. Additional power to the South Bridge
D. Additional power to the CPU voltage regulator

D. Additional power to the CPU voltage regulator

A workstation has a network link light, but it cannot access internal network resources.
Which of the following is the MOST likely cause of the issue?

A. Slow transfer speeds
B. IP address conflict
C. Incorrect gateway
D. Packet collisions

B. IP address conflict

A technician is working on a server with high latency on the mapped network drive. Upon
entry into the server room, the technician suspects an issue with one of the drives in the
array. Which of the following would the technician do to resolve the problem?

A. Reseat the drive cable in the array.
B. Replace the RAID controller.
C. Replace the faulty drive in the array.
D. Reinstall the RAID drivers.

C. Replace the faulty drive in the array.

After migrating a network-based print queue to a new server, users are reporting that
documents are not printing correctly and print jobs will error out or print garbled text. Which
of the following actions will BEST resolve this issue for the affected users?

A. Install the correct drivers on the server.
B. Delete and reconnect to the print queue on the client machine.
C. Restart the print queues on the print server.
D. Reinstall the printer drivers on the client desktops.

A. Install the correct drivers on the server.

The OSD of a monitor indicates the proper video source is selected, but no image is
displayed. Which of the following issues are the MOST likely reasons? (Select TWO).

A. The source cable is disconnected
B. The monitor’s brightness is set too low
C. The backlighting of the monitor is faulty
D. The monitor’s contrast is set too high
E. No device is sending source video

A. The source cable is disconnected

E. No device is sending source video

Match the appropriate token next to each graphic.

                                   Maximum Distance     Typical Use Bluetooth InfraRed Radio Frequency

(100m) (<100m) (>1km) (Cell phone Headset) (Passive Motion Detector) (WAP)

Bluetooth = 100m & Cell phone headset
InfraRed = <100m & Passive Motion Detector
Radio Frequency = >1km & WAP

After setting up a new computer, a user states that the mouse and keyboard will not work.
Which of the following is the MOST likely reason?

A. The network cable is disconnected
B. The PS/2 connectors are switched
C. The USB connectors are switched
D. The hard drive is unplugged

B. The PS/2 connectors are switched

A SOHO is considering a purchase of several printers that will facilitate printing on both
sides of the media. Which of the following optional add-ons will provide this functionality?

A. Collate
B. Duplex
C. Fast draft
D. Paper type

B. Duplex

A technician has upgraded the BIOS of a system that is running with multiple hard drives.
Afterward, the system will not boot and displays an error message Operating system not
found. Which of the following is the FIRST thing the technician should inspect?

A. The hard drive type settings in the BIOS
B. The power supply connections to the hard drives
C. The boot sequence settings in the BIOS
D. The motherboard SATA connectors

C. The boot sequence settings in the BIOS

Ann, a user, has recently installed a new Blu-Ray ROM in her desktop computer. The
computer recognizes the device as a DVD-ROM. Which of the following actions would
enable the system to recognize the device as a Blu-Ray device?

A. The operating system must be upgraded to Windows Ultimate.
B. Flash the system’s motherboard CMOS.
C. Upgrade to the latest Windows Media Player.
D. Install the manufacturer’s drivers for the OS.

D. Install the manufacturer’s drivers for the OS.

A clients computer is not connecting to a website. Which of the following commands will
allow the technician to view the route/number of hops between the host and remote
systems?

A. nbtstat
B. tracert
C. nslookup
D. netstat

B. tracert

A user is unable to show an Android smartphone display on a TV. Which of the following
settings should the technician check to resolve this issue?

A. Multi-window
B. Air view
C. Air browse
D. Screen mirroring

D. Screen mirroring

Which of the following should a technician do NEXT after reporting an incident?

A. Delete the content
B. Confiscate the PC
C. Go back to work
D. Document the incident

D. Document the incident

A technician upgrades an older computer to Windows 8. The computer is running unusually
slow, but the hardware has no problems and is adequate for the OS. Which of the following
is the MOST likely solution?

A. Change the boot sequence
B. Switch the BIOS to UEFI
C. Defragment the hard drive
D. Enable virtualization

C. Defragment the hard drive

A video projector shows the image from a laptop, but everything is colored blue. Which of
the following is the MOST likely the cause?

A. Dead pixels
B. Video resolution
C. Failing lamp
D. VGA connection

D. VGA connection

A technician replaces a failed hard drive with a brand new one. The technician boots from a
PE CD and attempts to install a custom OS build deployed from the network. The hard
drive is visible in the systems BIOS. However, once in the preinstallation environment, the
drive is not recognized in the imaging process and the process fails. Which of the following
is MOST likely the cause of failure?

A. The boot CD has failed and needs to be replaced.
B. The hard drive needs to have its configuration manually defined in the BIOS.
C. The PC’s power supply is not providing enough power to the new hard drive.
D. The hard drive has not been partitioned correctly.

D. The hard drive has not been partitioned correctly.

An office printer that was working earlier in the day is no longer printing any documents.
Pre-existing workstations are manually configured to print to the printer directly over the
network. A technician has started to troubleshoot the problem and determines that the
printer can still be seen in the network directory. The technician has also verified that the
printer can print self-diagnostic pages successfully. Which of the following is the MOST
likely cause of the problem?

A. The printer’s IP address has changed.
B. The network print spooler service has been restarted.
C. “Perform Printer Maintenance” message is displayed on the printer’s LCD panel.
D. Two or more users sent print jobs simultaneously, causing a print collision.

A. The printer’s IP address has changed.

Which of the following devices is BEST to use when designing a SOHO network to ensure
the least amount of collisions?

A. Switch
B. Bridge
C. Hub
D. Access point

A. Switch

A network printer is online and ready. The accounting group is unable to print to this
network printer, but other departments can. Which of the following would the technician use
to resolve the problem?

A. Replace the printer’s network cable
B. Modify the security setting of the print spooler
C. Restart the TCP/IP print spooler service
D. Use the manufacturer’s maintenance kit

B. Modify the security setting of the print spooler

A user wants to quickly share pictures between mobile devices. The devices will be in close
proximity so the necessity of a third party service and/or another networking device is not
required. Which of the following is the BEST option for this scenario?

A. NFC
B. USB
C. IR
D. WiFi

A. NFC

A user is attempting to print a color document but it will not print in color. Which of the
following should the technician do FIRST to fix the problem?

A. Reset printer IP address.
B. Change color toner cartridge.
C. Check grayscale setting.
D. Reinstall printer driver.

C. Check grayscale setting.

A user is trying to use an external hard drive with an incompatible file system. Which of the
following tools will allow the user to change the file system on the hard drive?

A. format
B. defrag
C. bootrec
D. chkdsk

A. format

Which of the following devices requires 12V of power from the power supply?

A. Serial Port Card
B. CD-ROM Drive
C. Parallel Port
D. Audio Jack

B. CD-ROM Drive

A computer technician is responding to a call about a printer that is causing streaks to
appear on every printout. Which of the following is the MOST likely cause?

A. Duplex unit
B. Toner cartridge
C. Imaging drum
D. Pickup rollers

C. Imaging drum

A user reports that a workstation fails to complete boot up and repeats a series of two
beeps over and over. The user states that the workstation had been displaying BSOD
errors after running multiple applications. Which of the following is the MOST likely cause?

A. Video adapter failure
B. Memory failure
C. Power supply failure
D. CPU failure

B. Memory failure

When troubleshooting a PC that intermittently shuts off, which of the following should be
monitored?

A. Boot sequence
B. CPU temperature
C. SMART status
D. TPM module

B. CPU temperature

A finance officer has submitted a request for a new wireless access point. The technician
has set up the physical equipment and powered it on, but the router will not recognize it.
Which of the following should the technician do to correct the problem?

A. Install firmware updates
B. Run Windows updates
C. Perform RPM updates
D. Use apt-get for updates

A. Install firmware updates

A user reports that the mouse is not working properly. The technician notices on the users
workstation that the mouse cursor spins for several minutes before the technician can use
the mouse. Which of the following is the cause of the issue?

A. Failed Operating System
B. Faulty mouse
C. Faulty CPU
D. Not enough memory

D. Not enough memory

Which of the following types of device cable types are used to connect output devices such
as printers and scanners?

A. Parallel
B. eSATA
C. IDE
D. PATA

A. Parallel

A PC has been randomly rebooting several times a day. The technician checks the case for
overheating and finds the fans appear to be operating normally. Which of the following
should the technician check NEXT?

A. The motherboard for any sign of swollen capacitors
B. The disk drive to determine if it is defragmented and operating properly
C. The embedded NIC to ensure it has the latest firmware and drivers
D. The RAM to confirm it is the correct type for the motherboard being used

A. The motherboard for any sign of swollen capacitors

A user wants to enable hands-free for a smartphone in a car. Which of the following needs
to be performed?

A. Enable WiFi
B. Driver installation
C. Device pairing
D. Enable NFC

C. Device pairing

A technician has been tasked with setting up email on a users phone. The user also wants
the email to remain on the server. Which of the following ports would be BEST for setting
up the phone?

A. 80
B. 110
C. 143
D. 443

C. 143

A technician needs to set up a VPN for a small office. To ensure the network traffic is
routed to the correct machine, which of the following MUST the technician do on the router
to accommodate this?

A. Port forwarding
B. Port redundancy
C. Port triggering
D. Port selection

A. Port forwarding

The Tower of Hanoi is MOST likely configured in a system which implements:

A. a high RPM drives.
B. a tape drive.
C. an externally attached storage.
D. a RAID configuration.

B. a tape drive.

A small company needs to print several color copies of the same contract to go to various
departments and customers. Which of the following printers will be the QUICKEST?

A. 3D printing
B. Thermal printing
C. Impact printing
D. Laser printing

D. Laser printing

Which of the following features is an advantage of a switch over a hub?

A. A switch routes packets instead of frames to different networks.
B. A switch divides bandwidth among connected devices.
C. A switch broadcasts the data frames to every connected device.
D. A switch sends data frames to the correct connected device.

D. A switch sends data frames to the correct connected device.

A laptop has a network port that is not working consistently and wireless is out of range.
Which of the following would the technician do to quickly get the laptop back on the wired
network?

A. Use a USB to RJ-45 dongle
B. Enable Bluetooth
C. Enable NIC teaming
D. Replace the motherboard

A. Use a USB to RJ-45 dongle

Ann, a user, boots her laptop and notices the screen flashes then turns black. It was
working during her presentation yesterday. Which of the following troubleshooting steps
should be completed?

A. Use a multimeter to test voltage.
B. Replace the laptop with a new one.
C. Replace the battery.
D. Connect an external display device.

D. Connect an external display device.

A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work
properly. Which of the following components of the laptop should be verified FIRST to
ensure power compatibility before traveling?

A. Wall adapter
B. Battery
C. Power supply
D. Digitizer

A. Wall adapter

A technician needs to run a diagnostic DVD on a laptop running Windows 8.1. After setting
the boot order in the UEFI BIOS to the internal DVD-RW drive, the laptop still boots into
Windows. Which of the following settings needs to be adjusted in order for the laptop to
boot from the DVD-RW drive?

A. TPM
B. Virtualization
C. Secure boot
D. UEFI BIOS password

C. Secure boot

Which of the following are factors when designing a home theater PC?

A. Wireless NIC
B. Audio frequency
C. Video refresh rate
D. Video output

D. Video output

A technician has 2GB of data that needs to be backed up from a customers Windows 7
computer. Which of the following storage media should the technician use?

A. DVD-RW
B. CD-RW
C. DVD-ROM
D. CD-ROM

A. DVD-RW

A user wants to store a personal video to view at a later time. Which of the following types
of media is the LEAST expensive with a maximum capacity of 750MB?

A. USB drive
B. DVD-R
C. Blu-Ray
D. CD-R

D. CD-R

A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon
performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the
following tools would the technician use FIRST to troubleshoot the errors?

A. diskpart
B. chkdsk
C. format
D. clean

B. chkdsk

A user has received an error message when connecting to the wireless network. The error
indicates the IP address being used by the users system is already in use. A DHCP server
is used on the network. After having the user disconnect from the wireless network, the
technician is still able to ping the users IP address. Which of the following is MOST likely
the cause?

A. The user has a statically assigned IP address in the DHCP server scope.
B. The system’s local firewall is blocking SYN/ACK traffic from the DHCP server.
C. The DHCP servers scope has been exhausted and no additional IP addresses are available.
D. The user is also connected to the wired network with a LAN cable.

A. The user has a statically assigned IP address in the DHCP server scope.

A technician is asked to install Microsoft office directly on a customers computing device.
The technician notifies the customer that office cannot be installed directly on that device.
Which of the following device types does the customer have?

A. Mac
B. Thick client
C. Thin client
D. Phablet

C. Thin client

A technician is building a gaming PC for a user. The user wants to dual boot between
Windows XP 32-bit and a 64-bit version of Windows 7 as some of the games require XP.
The user requests the following specifications:
64-bit i7 processor, (consisting of 6 cores @ 3.0GHz)
16 GB of RAM (consisting of two 8 GB modules)
One 200 GB SSD
RAID 1 (consisting of two 1TB SATA Drives)
Two 2 GB SLI Video Cards
Which of the following components should the technician warn the user will be reported
differently depending on the operating system that is currently booted?

A. RAID
B. RAM
C. Processor
D. SSD Drive
E. Video Card

B. RAM

Which of the following are standard AMD processor socket types? (Select TWO).

A. 1366
B. 1155
C. 940
D. LGA
E. F

C. 940

E. F

Joe, a technician, is tasked to install a new client machine. He notices the machine is not
getting any network connectivity. He tests the network cable between the PC and the
network jack and confirms it is good. Joe goes to the network closet and finds several
network cables not connected to the switch. Which of the following tools would Joe use to
determine which cable goes back to the correct network jack?

A. Loopback plug
B. Toner probe
C. WiFi analyzer
D. Punchdown tool

B. Toner probe

A server has been configured behind a firewall and a website has been deployed, but
customers are unable to access the website. Which of the following should the technician
do to ensure the customers can access the site?

A. Place server in DMZ.
B. Change DHCP settings.
C. Enable port forwarding.
D. Adjust QoS settings.

C. Enable port forwarding.

Which of the following panel types would allow for the THINNEST possible display
monitor?

A. LED
B. CRT
C. DLP
D. Plasma

A. LED

An IT Director wants to increase security on the company website to prevent man-in-the-
middle attacks. Which of the following Internet protocols should be implemented to meet
the requirement?

A. HTTPS
B. IMAP
C. TELNET
D. SMTP

A. HTTPS

A user wants pages 1-5 separated from 6-8 when they are retrieved from the printer. Which
of the following settings would the user change in the print job to ensure the pages are
separated?

A. Duplex
B. Collate
C. Orientation
D. Quality

B. Collate

A technician is setting up a printer in a training room. The trainer needs to be able to print
multiple copies of the training documentation for the classes. Which of the following should
the technician configure on the printer to facilitate this?

A. Scanning
B. Collating
C. Faxing
D. Duplexing

B. Collating

A home users PC has an over-clocked CPU with a relatively small heat sync, small fans on
the 800W power supply, and a high-end video card. Which of the following is the
recommended solution that will manage heat more effectively?

A. Replace the CPU heat sync with a high RPM fan
B. Purchase an energy efficient power supply
C. Not over-clocking the CPU
D. Liquid cooling system

D. Liquid cooling system

A customer asks a technician for a device that has the capability to easily connect a laptop
to an external monitor, keyboard, mouse, and charge the battery. Which of the following
devices should the technician recommend to the customer?

A. Lightning
B. KVM switch
C. USB 3.0
D. Docking station

D. Docking station

A user has downloaded an image file and needs to install an application from the image.
When trying to execute or open the file, an error is displayed. Which of the following should
the user perform?

A. Download a different file from the website
B. Rename the extension of the file to a known extension
C. Verify the MD5 hash of the downloaded file
D. Mount the file as an emulated DVD

D. Mount the file as an emulated DVD

Which of the following expansion slots is MOST commonly used for high-end video cards?

A. PCI
B. PCIe
C. CNR
D. AGP

B. PCIe

Which of the following technologies can be accessed through the DisplayPort? (Select
TWO).

A. USB
B. SATA
C. DVI
D. FireWire
E. HDMI

C. DVI

E. HDMI

Joe, a user, receives a wireless router from his ISP with a pre-set password and
configuration. He can connect to the router fine via Ethernet but cannot see the wireless
signal on any of his devices. The LEDs on the router indicate that a wireless signal is
broadcasting. Which of the following settings on the router does Joe need to adjust to
enable the devices to see the wireless signal?

A. DHCP
B. IPv6
C. DMZ
D. SSID

D. SSID

A laptop logon screen can barely be seen, despite adjusting the displays brightness
setting. Which of the following display components is defective?

A. Backlight
B. Digitizer
C. Inverter
D. Polarizer

A. Backlight

A user attempts to turn on a computer and receives no response. The user calls the
technician to report the computer is not booting and a faint smell of something burning.
Which of the following tools will BEST help to identify the issue?

A. ESD strap
B. PSU tester
C. Cable tester
D. Loopback plug

B. PSU tester

A user notices the printer that is used for printing global shippers labels is missing columns
in the printed labels. The special label stock is new and appears to be fine. Which of the
following should the technician perform FIRST when troubleshooting this problem?

A. Remove any stuck labels from the paper path
B. Clean the pickup rollers and check them for wear
C. Clean the print head with approved materials
D. Replace and realign the print head

C. Clean the print head with approved materials

Which of the following types of media connectors carries digital video as well as audio?

A. DVI-D
B. DVI-A
C. HDMI
D. VGA

C. HDMI

Which of the following are the BEST features to include in a Home Theater PC? (Select
TWO).

A. Liquid Cooling
B. VGA Output
C. Dual Monitors
D. Digital Audio
E. HDMI Output
F. NFC Capability

D. Digital Audio

E. HDMI Output

Which of the following would allow for multiple computers to share a display and input
devices?

A. AGP video adapter
B. KVM switch
C. Portable TDR
D. PCI video adapter

B. KVM switch

Match the following speeds to the appropriate wireless standard. Tokens may be
used more than once.

Wireless Standard Max Speed

(11Mbps) (45Mbps) (54Mbps) (110Mbps) (180Mbps) (600Mbps) (1200Mbps)

Wireless Standard Max Speed

11a 54Mbps
11b 110Mbps
11g 54Mbps
11n 600Mbps

A user has reported that the company notebook is performing some random mouse actions
requiring the user to make a lot of typing corrections. How can the technician solve the
issue for the user?

A. Adjust the mouse settings so the mouse moves slower
B. Reverse the buttons on the mouse pad
C. Adjust the mouse settings so the mouse moves faster
D. Use the function keys to disable the mouse pad

D. Use the function keys to disable the mouse pad

A technician is dispatched to install additional RAM in a computer. The technician unplugs
the system from the power source, and removes the cover of the PC. Which of the
following should the technician do NEXT?

A. Update the BIOS for compatibility.
B. Put on an ESD strap.
C. Use an anti-static bag to hold the RAM while installing.
D. Clean out the PC with compressed air.

B. Put on an ESD strap.

A user, Ann, reports that her company laptop cannot pick up a wireless connection in
certain areas of a building. However, users working on their laptops in the common areas
have Internet connectivity. Which of the following is the MOST likely cause?

A. Weak RF signals
B. Out of date Ethernet driver
C. Enabled MAC filtering
D. Duplicate IP addresses

A. Weak RF signals

A small workgroup inherits a second-hand printer without networking capabilities. Which of
the following is the BEST method of sharing this resource among the workgroup?

A. Connect the printer to a Bluetooth adapter in order for the users to print
B. Connect the printer by using the onboard Infrared port
C. Connect the printer to a user’s workstation and share the device
D. Connect the printer to a parallel switch box

C. Connect the printer to a user’s workstation and share the device

A technician receives a report from a client that is having issues with colors on a monitor.
The technician notices that the monitor does not appear to have any red hues. The
technician sees that the monitor has two types of inputs, VGA is currently in use, and the
HDMI cable is not. The technician powers down the system and switches from using the
VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST
likely the issue?

A. One of the pins on the VGA cable was damaged.
B. The monitor did not natively support VGA input.
C. The PC was originally configured to output to HDMI.
D. The video card drivers were out of date.

A. One of the pins on the VGA cable was damaged.

A client, Ann, is having issues with a PC shutting down. There are no error messages
displayed before the system powers off. Ann reports that this started after she installed and
began using CAD software. The hard drive, video card, and RAM all meet the software
requirements and have passed diagnostics. Which of the following is MOST likely the
issue?

A. The video card has 3D acceleration disabled.
B. The hard drive is IDE instead of SATA.
C. The hard drive needs to be repartitioned.
D. The PSU is underpowered for the system.

D. The PSU is underpowered for the system.

A customer wants to copy a database that is 97GB in size for multiple uses. Which of the
following format specifications should the customer use?

A. BD – RE DL
B. BDXL
C. BD – RE
D. BD-R

A. BD – RE DL

A technician is tasked with selecting components to build a computer that will be used for
computer-aided drafting and computer aided modeling. Which of the following components
are the BEST choices? (Select TWO).

A. Triple channel memory
B. MIDI sound card
C. Socket 1156 motherboard
D. Onboard graphics
E. Socket 1366 CPU

A. Triple channel memory

E. Socket 1366 CPU

Which of the following expansion ports would be used to enable transfer of power, data,
and video to peripheral devices on an Apple computer?

A. HDMI Video
B. Lightning
C. USB 2.0
D. Thunderbolt

D. Thunderbolt

Which of the following is a public IP address?

A. 10.45.xxx.xxx
B. 169.254.xxx.xxx
C. 173.16.xxx.xxx
D. 192.168.xxx.xxx

C. 173.16.xxx.xxx

Which of the following network devices filters traffic of many different protocols based on a
predetermined set of rules established by a system administrator?

A. Proxy
B. Switch
C. Firewall
D. Router

C. Firewall

A technician is tasked with finding and labeling where a network connection terminates in a
patch panel. Which of the following tools would be BEST for the technician to use?

A. Ethernet cable tester
B. Tone generator and probe
C. RJ-45 loopback plug
D. Patch panel punchdown tool

B. Tone generator and probe

Which of the following Internet connection types is known to have a significantly higher
latency than the others?

A. Cable
B. Satellite
C. DSL
D. Fiber

B. Satellite

Which of the following Internet connection types is a digital form that runs over standard
telephone wiring?

A. Fiber
B. Dial-up
C. Cable
D. DSL

D. DSL

A technician would like to connect to a computer using remote desktop. Which of the
following ports does remote desktop use by default?

A. 22
B. 443
C. 3389
D. 8080

C. 3389

A technician finds an external hard drive with the markings IEEE 1394 on it. Which of the
following cable types would be needed to view the contents of this drive?

A. Ethernet
B. eSATA
C. FireWire
D. MicroUSB

C. FireWire

Match the characteristics to the correct printer types. Options may be used once.

Printer Types     Characteristics
Laser
Inkjet
Thermal
Impact
Virtual

(Print to file) (Print head) (Heating element) (Ink cartridge) (Imaging drum)

Printer Types     Characteristics
Laser                  Imaging drum
Inkjet                  Ink cartridge
Thermal             Heating element
Impact                Print head
Virtual                Print to file

Ann, a user, reports her docked mobile workstation will periodically lose her network share
drive and lose video to the second monitor. Which of the following is MOST likely the cause
of this anomaly?

A. The workstation battery needs to be replaced.
B. The NIC is functioning intermittently.
C. Failed driver updates for the workstation’s devices.
D. The surge protector lost AC power.

D. The surge protector lost AC power.

A small office would like to offer Internet access to customers while onsite. However,
customers should not be able to access any corporate data. Which of the following
networking features would BEST enable this?

A. Configure a guest wireless network
B. Implement a DMZ
C. Disable NAT on the wireless network
D. Disable the SSID
E. Assign static IPs for all devices

A. Configure a guest wireless network

Which of the following cable connection types is an example of a mini DIN?

A. BNC
B. PS/2
C. RCA
D. DB9

B. PS/2

A technician needs to boot a PC from a USB drive. Which of the following settings should
be disabled to accomplish this task?

A. Fast Boot
B. UEFI Admin Password
C. Secure Boot
D. Legacy Boot

C. Secure Boot

Which of the following MUST be the same when replacing a hard drive in a laptop?

A. The interface type of the existing drive
B. The speed of the new drive
C. The total data capacity of the PC
D. The cache size of the new drive

A. The interface type of the existing drive

To configure two drives for MAXIMUM performance, which of the following RAID types
should be used?

A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10

A. RAID 0

Two drives in a RAID 5 have failed. Which of the following will the technician need to
implement?

A. Replace the failed drives and restore the data from backup to the RAID.
B. Replace one of the failed drives and run the RAID repair.
C. Replace the failed drives and format the RAID using the quick option.
D. Replace one of the failed drives and repair the RAID using system utilities.

A. Replace the failed drives and restore the data from backup to the RAID.

Wearable fitness tracking devices use which of the following technologies to determine
user activity levels?

A. Digitizer
B. Gyroscope
C. Accelerometer
D. Inverter

C. Accelerometer

A customer signed up for the mobile pay service to use with their first generation
smartphone but it does not work at any place that supports the mobile pay service. Which
of the following is missing from the customers smartphone?

A. RFID
B. IMSI
C. NFC chip
D. Bluetooth

C. NFC chip

A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through
7. Four are white and four are blue. Which of the following should the technician do FIRST?

A. Install the memory in the four white slots
B. Install the memory in the four blue slots
C. Consult the motherboard documentation
D. Install the memory in slots 0 through 3
E. Fill all slots with memory

C. Consult the motherboard documentation

Under normal circumstances, which of the following wireless standards provides the
slowest transfer speed at 2.4GHz?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

B. 802.11b

Which of the following devices transmits data to all ports regardless of final destination?

A. Firewall
B. Router
C. Switch
D. Hub

D. Hub

A customer needs a router that will be able to handle all incoming and outgoing networking
traffic independent of the rest of the building. The customer would like the PCs to
immediately connect to the Internet and network resources without any additional
configuration. Which of the following should the technician do to meet the requirements?

A. Configure the router for DHCP.
B. Configure the router for NAT.
C. Configure the router for port forwarding.
D. Configure the router for QoS.

A. Configure the router for DHCP.

Which of the following MUST be configured when trying to start a machine with a DVD?

A. TPM
B. Virtualization support
C. BIOS security
D. Boot order

D. Boot order

A user is notified of file system errors on an external hard drive. Which of the following tools
can be used to repair common errors on the drive?

A. chkdsk
B. diskpart
C. format
D. sfc

A. chkdsk

Which of the following components is responsible for converting light into digital
information?

A. Microphone
B. Digitizer
C. Inverter
D. Webcam

D. Webcam

A technician is building a workstation that is to be used as an HTPC and will sit next to the
audio receiver. Which of the following form factors would the technician MOST likely use
because of its size?

A. ATX
B. Mini-ITX
C. AT
D. Micro-ATX

B. Mini-ITX

A customer has left a computer monitor on over the weekend and now notices slight
discoloration of the screen. This is an example of:

A. a failing backlight.
B. burn in.
C. a bad inverter.
D. dead pixels.
E. EMI.

B. burn in.

Video editing workstations require the fastest hard drive access times with large storage
capacity. Which of the following hard disk setups would be MOST ideal for the described
computer?

A. Two 500 GB SATA2 hard drives used in a JBOD array
B. Two 500 GB SATA2 hard drives in a hardware RAID 0
C. Two 500 GB SATA2 hard drives in a hardware RAID 1
D. Two 500 GB SATA2 hard drives in a software RAID 0

B. Two 500 GB SATA2 hard drives in a hardware RAID 0

A user creates a file in presentation software to be shown on a widescreen display. The
user would like to adjust the aspect ratio of the slides in the presentation software so they
display without extra black areas on the top, bottom, left, or right of the slides. Which of the
following aspect ratios would BEST meet this requirement?

A. 4:3
B. 5:4
C. 16:9
D. 256:135

C. 16:9

A client has an issue with large files taking a long time to open or save. As time goes by,
the issue worsens. The client has hundreds of GBs of files that are still in the process of
backing up. The technician has verified that the hard drive is healthy and there are no signs
of failure. Which of the following troubleshooting steps should the technician perform
NEXT?

A. Install the latest drivers from the hardware vendor.
B. Perform a scan of the drive for file fragmentation.
C. Run chkdsk on the workstation’s hard drive.
D. Reformat the drive and reinstall the OS.

B. Perform a scan of the drive for file fragmentation.

A technician is tasked with improving the speed at which a system boots and loads
applications as well as improving data availability. Which of the following should the
technician implement?

A. Upgrade external storage to USB 3.0
B. Upgrade non RAID hard drives to SSD
C. Configure software RAID 5
D. Install additional eSATA drives

C. Configure software RAID 5

A user has requested a device that could be used for web-conferences while away from
work. The device will mainly be used for emailing, document reviewing, and phone calls.
Which of the following mobile devices would a technician MOST likely recommend?

A. Tablet
B. Smart camera
C. Phablet
D. Web camera

C. Phablet

A technician is working on a laptop with a failed Ethernet port caused by ESD. Which of the
following is the simplest solution to restore network connectivity?

A. Re-solder the network connector
B. Replace the Ethernet daughter board
C. Update the Ethernet driver
D. Enable wireless and connect to the WAP

D. Enable wireless and connect to the WAP

A technician cannot communicate with one particular IP address and needs to narrow
down where the traffic is stopping. Which of the following commands would be used to
determine this?

A. nslookup
B. ipconfig
C. nbtstat
D. ping
E. tracert

E. tracert

A technician is planning on running multimode fiber and only needs the fiber runs to be 500
feet (152 meters) in distance. Which of the following connectors should the technician use?

A. BNC
B. LC
C. ST
D. F

C. ST

A technician is tasked with upgrading the hard drives of a high-end workstation to SSD.
The drives must be configured in a RAID array, but the RAID card does not support SSD.
Which of the following would the technician verify in order to use the new drives?

A. Controller firmware
B. Power requirements
C. File system type
D. System BIOS

A. Controller firmware

Which of the following devices would provide protection for electronic equipment in an area
prone to intermittent, unstable power?

A. Power strip
B. Surge suppressor
C. Uninterruptible power supply
D. Line conditioner

C. Uninterruptible power supply

An IT manager needs to install a large display in a front office area with a lot of natural
light. Which of the following display technologies will BEST satisfy the requirements of the
design plan?

A. CRT
B. CCFL LCD
C. IPS LCD
D. LED LCD

D. LED LCD

Which of the following protocols would be used for file sharing between MAC OS and
Windows OS workstations on a LAN?

A. IMAP
B. SMB
C. SSH
D. RDP

B. SMB

A company is converting to LCD monitors and needs to properly dispose of all CRT
monitors. Which of the following is an important consideration when disposing of CRT
monitors?

A. The materials within the cathode ray tube are harmful.
B. They are heavier than LCD monitors and therefore require special disposal.
C. The glass of the tube can easily break and cause serious injury.
D. The rays of the cathode can cause blindness if someone is exposed.

A. The materials within the cathode ray tube are harmful.

A technician has connected a laptop to a television via HDMI cable. The entire display
cannot be seen on the television. Which of the following settings should the technician
modify?

A. Keystone
B. Resolution
C. Privacy filter
D. Frame rate

B. Resolution

A new company is thinking of upgrading its media workstation in the conference room. The
computer will be predominantly used for graphically intensive presentations, slideshows,
and video gaming tournaments. Which of the following BEST satisfies the needs of the
company?

A. High-end video, high-end audio, multicore processor
B. Minimum RAM required, network connectivity, high-end cooling
C. Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner
D. Network connectivity, TV tuner, surround sound audio, dual monitors

A. High-end video, high-end audio, multicore processor

A new employee has reported that print jobs are printing as garbled text. Which of the
following is MOST likely the reason for this issue?

A. The printer needs a maintenance kit installed
B. The network cable on the printer is unplugged
C. The workstation has the incorrect drivers installed
D. The employee does not have the proper permissions

C. The workstation has the incorrect drivers installed

A user reports that the cursor jumps to random screen locations when typing on a laptop
computer. Which of the following devices is MOST likely causing this?

A. The touchpad
B. The mouse wheel
C. The multimedia keys
D. The digitizer

A. The touchpad

A technician connects a second monitor to a desktop. It is physically located to the right of
the existing monitor, but the mouse pointer can only get to the second monitor by moving to
the left edge of the screen of the first monitor. Which of following display settings needs to
be adjusted to get the pointer to move with the physical placement of the monitor?

A. Scaling
B. Rotation
C. Position
D. Resolution

C. Position

Which of the following is used to facilitate communications with a users smartphone in
order to make purchases and payments by proximity?

A. Bluetooth
B. IR
C. NFC
D. WPS

C. NFC

Which of the following characteristics is generally found on a docking station that port
replicators do not offer?

A. Replicators usually have more USB ports than docks.
B. Docks generally do not need separate power to function.
C. Docks have independent hardware that replicators lack.
D. Replicators have additional NIC that docks lack.

C. Docks have independent hardware that replicators lack.

Which of the following technologies is responsible for communication with the CPU?

A. eSATA
B. PCI express
C. Southbridge
D. Northbridge

D. Northbridge

A user reports the cursor jumps around when typing in documents on a new laptop. Which
of the following is MOST likely causing the issue?

A. Touchpad settings
B. Screen calibration
C. Incompatible software
D. Unsigned hardware

A. Touchpad settings

A user wishes to dispose of a CRT monitor that is no longer working. Which of the following
steps should a technician complete before proceeding with the disposal?

A. Break the glass in the CRT in a controlled environment to prevent injury
B. Discharge all capacitors in the CRT and remove them before disposal
C. Ensure familiarity and compliance with all relevant local regulations
D. Ensure that the monitor is no longer working and repair if possible

C. Ensure familiarity and compliance with all relevant local regulations

Which of the following connectors are commonly used for fiber optic cables?

A. RJ-11 and RJ-45
B. ST and LC
C. F-connectors
D. BNC

B. ST and LC

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Testing questions Flashcards

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