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Flashcards in Test Deck (72)
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1

__________ means setting the limits or boundaries for expected performance and forcing them.

Discipline

2

There are 2 types of authority:

Centralized

Decentralized

3

A company officer is the leader of a formal group by the authority vested in the position by the department; however, the company officers position in any informal group and ability to deal with that informal group are determined by ________.

Group dynamics

4

Every group, including the fire company, tends to meet the five essential elements of a group. The members of the group must: have a common binding interest, have a vital group image, have a sense of continuity, have a shared set of values and ________.

Have different roles within the group

5

According to Maslow‘s theory, when, by a persons own definition, their basic physiological needs have been satisfied, then can they afford to be concerned about the next higher level of needs:

Safety and security

6

People who have difficulty expressing their positive feelings may, under some circumstances, do something that they know will get them into trouble – just to be at knowledged. They would rather be _______.

Punished than ignored

7

___________ leadership is characterized by low concern for production and a low concern for people.

Bureaucratic

8

Perhaps the oldest and most basic leadership style, ________ leadership invests all power and authority in the leader.

Autocratic

9

_________ is based on the following 4 elements: customer identification and feedback, tracking performance, constant and continuous improvement and employee participation.

Total quality management

10

_________ can be delegated but responsibility cannot, so company officers are still responsible for the results.

Authority

11

The supervisory skills that are absolutely necessary for any company officer are the following: motivation, delegation, decision-making, communication, training, resource and Time Management, coaching and _______.

Discipline

12

While there are many decision making model as described in the literature of supervision/management, most use the following elements: defined the problem, identify alternative solutions, evaluate the alternatives, choose an implement the most promising alternative and _________.

Monitor the results and adjust if necessary

13

A _________ training system is one in which clearly defined and measurable performance standards have been developed for all the various individual skills and company evolutions deemed necessary for the department to be able to fulfill its mission.

Prescriptive

14

________ is the general term for what is most commonly referred to as “negotiations“or, in some cases “the meet and confer“ process.

Collective bargaining

15

Fire apparatus and equipment, fire hose, fire stations and training facilities are typical _______ items.

Capital

16

In general there are five steps in the budget process:

Planning

Preparation

Internal review

External review

Implementation

17

Some of the more noticeable signs that indicate that stress maybe building to dangerous levels are general irritability, emotional instability, inability to concentrate, fatigue, insomnia, loss of appetite and______.

Alcohol and drug use

18

An important thing that the company officers can do is talk with their crews about the trauma of the emergency. This informal discussion, sometimes called _________, is usually all that is necessary after most emergency calls.

Defusing

19

_______ are an individual’s attributes or personal characteristics that cause the individual to be involved in more or fewer accidents than other individuals.

Human factors

20

For any given situation, the proper distance between the objective and the aerial apparatus is the distance that affords ________, the best climbing angle, and allows for adequate extension.

Maximum stability

21

If the building is greater than _______, the aerial apparatus should be positioned inside the pumpers.

5 stories

22

When possible, aerial apparatus used for rescue should be placed ________.

At the corner of the building

23

When rotating the aerial device, an angle _______ the apparatus is the least stable position available.

Perpendicular to

24

In situations that require using aerial apparatus for rescue, the main objective is to reach as many victims or points of egress as possible with a minimum number of aerial movements. Victims should be removed in the following order of priority:

Most severely threatened

Largest numbers

Remainder of the fire area

People exposed areas

25

The exact type of stream to use will be dependent on the conditions present at each fire. When possible, a ______ will allow for maximum coverage of an exposure.

Fog pattern

26

_________ is always the first tactical priority at any fire incident

Life safety

27

And hazardous materials responses, always stop well short of the incident scene until the nature of the hazard is understood. Apparatus should not be stopped ________.

Over manhole covers

28

The mixture of foam concentrate and water before the introduction of air is _______.

Foam solution

29

_______ refers to the increase in volume of a foam solution when it is aerated.

Foam expansion

30

________ means “the organization delegates official authority and trusts its members with the power to provide customer service to the level of their abilities and imagination.”

Empowerment