T9: Providing client advice; products, services and animal BEHAVIOUR Flashcards Preview

ASC181 Office Procedures > T9: Providing client advice; products, services and animal BEHAVIOUR > Flashcards

Flashcards in T9: Providing client advice; products, services and animal BEHAVIOUR Deck (7)
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1
Q

What information do you need to know about the products your clinic sells?

A
  • what the benefits of each product are
  • which animals they best suit
  • how to use them effectively and safely
  • their cost, and their value, ie their value for money
2
Q

What is a thundershirt used for?

A
  • used for anxiety, fear and over excitement issues in dogs
  • applies gentle constant pressure
  • 80% success rate
  • drug free
  • inexpensive
  • most dog like it
3
Q

How does a Drinkwell Pet Fountain work?

A
  • animals with drinking issues
  • animals instinctively attracted to drink moving water
  • drinkwell filters, moves and aerates constantly
  • carbon filter removes bad tastes and odours
  • encourages drinking
4
Q

What is a Mars Coat King used for?

A
  • grooming tool
  • removes dead hair and undercoat
  • unravells and demats
  • different blades available
5
Q

When a client asks about a behaviour (they consider unwanted) their pet is performing, what do you need to consider?

A
  • why is the behaviour being performed
  • is it a natural or abnormal behaviour?
  • does it indicate clinical disease?
  • what is the animals environment like?
6
Q

In relation to medicines available at the clinic (prescription and other wise), what info does a vet receptionist need to know?

A
  • purpose of the medicine
  • how to administer it, and how often, and for how long
  • how to store the medicine
  • what signs to expect (eg it may increase thirst, or it may cause nausea)
  • any side-effects
  • if it should be given with or without food
  • if it should not be used (contraindicated) with other medicines
  • Safe handling techniques and any PPE
  • Advise of any precautions in application or administration
  • How to dispose of the waste products safely
7
Q

Sourcing information about the services includes finding out about:

A
  • What services are available
  • Where the service is located
  • Hours of operation (opening hours)
  • Who is providing the service, and their reputation
  • How much the service costs