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SUPERVISOR Flashcards

1
Q

the best way to deal with police misconduct is to prevent it by effective methods of

A

personnel screening, training, and supervision

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2
Q

functions or situations in which the supervisor shall exercise full authority, include all but one of the following:

A

suspension of employees for infractions of general orders. suspension of employees is not allowed by supervision

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3
Q

a supervisor must have approval to make recommendations for all of the follwing except one:
recommendations of transfers within the organizaiton
modifying established operating procedures
discharge of an employee
deviation from established departmental policies

A

recommendation of transfers within the organization

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4
Q

unity of command means most nearly

A

subordinates should be under direct control of 1 supervisor

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5
Q

in order to develop loyalty with subordinates, the supervisor must do all but which of the following:

a. socialize with subordinates
b. as much as possible show impartiality at all times
c. be courteous, tactful and considerate
d. be avaliable and approacalbe

A

a. socialize with subordinates. socializing is not a good practice for a supervisor

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6
Q

in decision making, the worst thing a supervisor can do is

A

ignore the problem and let it work itself out

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7
Q

the span of control for each supervisor for effective supervision should not exceed a certain limit of subordinates. that limit is

A

10 subordinates is the maximum

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8
Q

if you have to reprimand a subordinate the best way is to

A

talk to him in private and counsel him

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9
Q

principles of motivation include all but which of the following:

a. assign blame
b. give freedom
c. maintain control
d. instill fear
e. unitilize the subordinate in his field of expertise

A

assign blame

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10
Q

a supervisor must be careful to avoid over protectiveness of his subordinates. T/F

A

true this is a very common problem with supervisors. they want their officers to be the best and to promote their effectiveness they become over protective of them

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11
Q

a supervisor must realize that management is obligated to justify every decision that is made in order to properly function within the organization. T/F

A

False. managmeent is under no obligation to justify decisions. However, it is your duty to support management and their decisions even if you don’t always fully believe them

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12
Q

a very common mistake made by supervisors when delegating work to subordinates is which?

a. they do not provide the required authority to do task
b. they hold subordinate accountable to every task
c. they actually delegate to much authority to do task
d. none of the above

A

they don’t provide enough authority to complete a task correctly

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13
Q

what is the main responsibility of any supervisor to his employees?

A

provide leadership and direction so employees accomplish goals

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14
Q

which type of organization has the most direct lines of communication and command

A

a line organization

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15
Q

which of the following is often the most difficult function to attain in a police organization

A

proper unity of command

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16
Q

as a supervisor it is important that your communication is actually two-way because of which of the following:

A

communication is more accurate

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17
Q

an important skill for any supervisor in order to be effective is

A

ability to communicate with others clearly

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18
Q

most police supervisors do not communicate properly because they fail to do which of the following:

A

fail to listen properly

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19
Q

one of the responsibilities of a supervisor is training and teaching. a supervisors teaching plans should not follow any definite format. T/F

A

false

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20
Q

if you are a supervisor at an incident involving a hostage situation you should do which of the following:

A

stall for time. time is your best friend in a hostage situation. the longer it lasts the better chance the suspect will surrender and the victim will not be harmed

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21
Q

the most common error made by supervisors when evaluating officers is the error of grading too easy. T/F

A

T. they find it easier to rate an employee above average since they do not like to face an employee who may be having problems

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22
Q

when evaluating an officers performance, a supervisor should place the greatest amount of emphasis on what area

A

the quality of the officer’s work

23
Q

as a supervisor you should not accept complaints from a second party. T/F

A

false

24
Q

when evaluating an officer you should only provide information concerning events which occurred within the rating period. T/F

A

true

25
Q

in giving praise to a subordinate for a job well done, the supervisor should

A

praise the subordinate in front of his peers

26
Q

the securing of proper discipline is done in all but which of the following:

a. by uniform disciplinary action in all cases
b. setting reasonable work objectives for subordinates
c. by the supervisor setting a good example
d. putting accepted standards of conduct in writing

A

by uniform disciplinary action in all cases

27
Q

the term negative discipline most nearly means

A

reprimand, suspension and demotion

28
Q

according to law enforcement code of ethics, one of the basic duties of all police officers is to do which of the following?

a. serve citizens
b. respect citizens
c. defend citizens
d. rescue citizens from danger

A

serve citizens

29
Q

a police officer is given a search warrant for the seizure of stolen TV sets at the home of a suspect the officer would be allowed to do which of the following:

a. could seize any other contraband in plain view
b. wait until the residents are home to serve warrant
c. serve the warrant within 48 hours
d. may only search for the stolen tvs

A

a. could seize any other contraband in plain view. the plain sight doctrine allows any contraband to be seized during the service of a search warrant

30
Q

an officer may pat down a person during a stop and frisk situation for which of the following items

A

weapons only

31
Q

it has been a proven fact that effective supervisors must have a high degree of technical skill as a police officers prior to becoming supervisors. T/F

A

false. many good supervisors were also good police officers, however this is not a requirement or a proven fact

32
Q

a supervisor should understand that rules and regulations are not subject to rapid changes as a policy would be. T/F

A

false. they may change rapidly. take the example of a court decision which impatacts a department regulation

33
Q

when a supervisor is interviewing an employee he should privde what types of questions

A

open ended questions which will allow for a better response

34
Q

you are the supervisor and responsible to provide direction on a multi-story building search. you should direct your officers to do which of the following:

A

search from the top of the building down

35
Q

normally when ratinings fail to accomplish their purpose, it is generally assumed that the fault lies with the form used and not the rater. T/F

A

false

36
Q

a good supervisor should never withdraw his forces during a disturbance, even if the odds are greatly against him. T/F

A

false

37
Q

it is very difficult to compare job performance in police work because of the wide variety of assignments. T/F

A

false. the supervisor should evaluate performance based upon his current assignment. the evaluation should reflect actual performance

38
Q

the techniques used to investigate personnel complaints is greatly different than those used in other investigations

A

false. the same techniques will be used those which you have learned as an officer an investigator will also be used to investigate personnel matters

39
Q

The maximum number of subordinates who can be effectively supervised by one person is best considered as which of the following:

A

determined by span of control

40
Q

the delegation of responsibility and authority to subordinates by their superior generally dones not do which of the following:

a. involve a transfer of ultimate responsibility to subord
b. facilitate a division of labor and develop specialization
c. permit supervisors to carry out programs of limited knowledge
d. result in a downward transfer of work

A

a. involve a transfer of ultimate responsibility to subord

41
Q

what is perhaps the most important function of a supervisor

A

the coordination of the employees total effort

42
Q

the ferm filtering as it is used in communicating normally only occurs in the upward direction. T/F

A

false

43
Q

often supervisors will become very redundant in communicating with subordinates this is a very insufficient manner in which to communicate. T/F

A

false. it is a very effective way to cojmmunicate

44
Q

most police supervisors do not coummicate properly becuase they fail to do which of the following:

A

fail to listen properly

45
Q

if you are the assigned supervisor to a call of a possible bomb in a building and you search but found no bomb you should

A

avoid suggesting the building is safe. let manager decide. don’t take responsibility of returning the employees to work

46
Q

written law is law which the legislature enacts and codifies. whereas unwritten law governed the people prior to the codification of California state laws. these two statements describe the difference between which of the following;

A

statutory and common law

47
Q

an act or omission by a person in violation of statutory law for which there is punishment is a definition of

A

a crime

48
Q

the most important person in any police community relations program is which of the following

A

the patrol officer becuase he has the most interaction with the people in the community

49
Q

effective community relations depends on the actions of which of the following:

A

every officer in the department

50
Q

which of the following is the criteria used by the citizens in evaluating a police departments effectiveness?

A

the response time to calls for service

51
Q

the badge is a symbol of

A

public trust

52
Q

the term poor morale generally covers only one problem in law enforcement. T/F

A

false ppor morale covers a multitude of areas

53
Q

when a supervisor likes an employee, there will be more contact between them and more spontaneous reinforcement of the behaviors that lead to a job being well done. T/F

A

true

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