SUPERVISING POLICE

Question 1

Which of the following most correctly denotes the process of directing and controlling people and things so that organizational objectives can be accomplished?

Answer 1

management

Question 2

Supervision takes place at all levels of the organization except

Answer 2

work level

Question 3

supervision is part of the management process, and it refers to the act of overseeing people. At the first level of the organization what is more strongly influenced by the immediate superior than by any other factor in the environment?

Answer 3

worker performance and moral

Question 4

First level supervisors bear the burden of many responsibilities within the police orgnaization especially with respect to developing teamwork. what responsibility rests mostly on first-level supervisors?

Answer 4

providing a cohesive force which welds the working force into a well functioning smoothly operating unit

Question 5

the sergeant is responsible for assuring that productivity within the unit does not decline. The accomplishment of organizational objectives results in high productivity and success for the organization. Accomplishing the objectives of the organization is dependent upon

Answer 5

the ability of the supervisor to get things done through people

Question 6

Sggt. Miller approaches lieutenant johnson and asks for advice on how to gain the respect and confidence of the people she supervises. Lt. Johnson advises Sgt. Miller that the first step that she must take in gaining the respect and confidence of the subordinates that she supervises is to

Answer 6

exemplify by her personal conduct that which she expects from her subordinates

Question 7

which statements regarding leadership are most correct

1. supervisor need not be an expert in handling people
2. supervisor must develop the art of influencing others and coordinateing their efforts
3. supervisor must develop the art of directing people to proper work goals in such a way as to obtain their obedience, confience, respect and loyal cooperation
4. the supervisor must understand that one of the basic needs of any employee is a feeling of stability and security in their work

Answer 7

II , III, and IV only

Question 8

The supervisors official authority is derived from_______. but his or her real authority stems from__________.

Answer 8

management….the spirit of cooperation, respect, and confidence that he is able to gain from his subordinates

Question 9

attention must be given to the interests of subordinates as a matter of good human relations. a supervisor would do well to reognize that in the long run, the interests of management and the interesets of the worker are

Answer 9

identical

Question 10

in order to properly convey offical policy downward, a supervisor should strive to

Answer 10

sell it to subordinates even though he sometimes does not agree with it and knows it will be resisted

Question 11

firltering in interpersonal relationships relates to

Answer 11

passing on only selected info to subordinates or superiors

Question 12

an officer asks what he can do to save face in an embarrasing situation with the public you should

Answer 12

politely apologize to the man becuase the best ineternests of the organization must prevail over your personal feelings

Question 13

When a supervisor needs to relay information to a superior and doubt exists as to how much detail should be provided, the supervisor should

Answer 13

convey too much rather than too little

Question 14

reconciling teh needs of the individual with the needs of the organization is a difficult proposition for even the most adroit supervisor. Which statement is most correct?

Answer 14

when the supervisor is torn between the loyalty owed to management and the loyalty owed to his or her subordinates the best interests of the organization must prevail

Question 15

Which of the following is least considered a scientific discipline which has contributed to the science of leadership?
A. anthropology
b. psychology
c. phrenology
d. sociology

Answer 15

phrenology

Question 16

which statements are correct?

1. women supervisors may have to make considerable modifications to the manner in which they apply some principles of supervision when dealing with male subordinates
2. women supervisor is often required to prove herself over and over again
3. woman supervisor must dispel, as soon as possible, the condition that exists involving the expectation that she must be more circumpect in her personal conduct and performance than her male counterparts
4. women supervisor are no different than male supervisors and any distinction will only serve to perpetuate the harmful stereotypes of the past

Answer 16

I, II, and III only

Question 17

the wise supervisor knows how to make assignments trhough the process of delegation. One of the most common mistakes made by supervisors in delegating tasks to subordinates is

Answer 17

giving subordinates insufficient authority to complete the task assigned

Question 18

when delegating routine tasks to subordinates the supervisor must

Answer 18

give sufficient authority sommensurate with the responsibility of the task delegated

Question 19

considering the many factors that effect the delegation process, which statement is least correct

a. supervisor must bdicate his or her authority and resonsibility to ensure proper completion of the delegated task
b. final responsibility for the delegated task remains with the supervisor
c. supervisors should delegate tasks which can be better completed by a subordinate
d. tasks should be delgated to the lowest level in the organization capable ofsuccessfully completing the tasik

Answer 19

the supervisor must abdicate his or her authority and responsibility to ensure proper completeion of the delegated task

Question 20

an effective supervisor can relieve hemself of many routine tasks which others below him can perform as well or better than he can through the process of

Answer 20

delegation

Question 21

a supervisor must gain a good working knowledge and understanind of the policies, rules, procedures, practices, functions and objectives of the organziation to

Answer 21

so the supervisor may provide proper guidance and counsel to subordinates

Question 22

in his daily relatinships with people, the suprvisor is expected to concern himself with each of the following activies, except as a

Answer 22

leader in management

Question 23

the supervisor must be an expect in planning operational activities and methods. the best perform this duty, the supervisor must be able to

Answer 23

forecast future needs of the organization

Question 24

regarding worker satisfaction which statement is most correct

a. rewards are a necessary part of task completion
b. supervisor must be sensitive when reprimanding good work
c. supervisor should place round plugs into round holes
d. incentives are de-motivators to the most experienced officers

Answer 24

the supervisor should place round plugs in round holes

Question 25

what statement is least correct regarding the police supervisor and training
I. when the supervisor fails to develop his capacity for the role of teacher he deprives himself the means of upgrading the service and ensuring proper standards of performance in the organization
II. the supervisor will be able to do some training during routine contacts with subordinates
III. supervisor will be able to do some trining during routine contacts with subordinates
IV. the only truly productive training occurs in the classroom

Answer 25

IV only

Question 26

which statement is are most correct
I. to be effective a supervisor must have a high degree of technical skill in the job he is supervising
II. employee centered suprvisors obtain better results from their subordinates than production centered ones
III. at the time of recruitment when the facts about a particular candidates suitability for employment are in conflict, doubts should be resolved in favor of the organization

Answer 26

II and III only

Question 27

a competent supervisorr should strive to assign subordinates as scientifcally as possible to the positions for which they are best suited and to the places and at the times they are most needed. this recognizes that

Answer 27

employee centered supervisors obtain better results than production centered ones

Question 28

it is expected the supervisor will do everything legal, honorable and proper to

Answer 28

protect his subordinates from unjust punishment

Question 29

which is correct

a. when mistakes of the head occur, often the training value exceeds the harm done
b. when head mistakes occur positive discipline is generally more appropriate than negative discipline
c. head mistakes refers to the conscious indiscretion by the officer
d. the subjective intent of the officer is not imporatant as the type of discipline should be determined by an objective standard

Answer 29

when mistakes of the head occur often the training value exceeeds the harm done

Question 30

which of the following least represents the basic responsibilities of a supervisor?

a. planner, controller, personnel officer
b. leader, decision maker, financial officer
c. communicator, planner, trainer
d. controller, leader, decision maker

Answer 30

leader, decision maker, financial officer

Question 31

one of the primary functions of the supervisor is to

a. being a friend when one is needed
b. being a role model
c. decision making
d. setting goals for the organization

Answer 31

decision making

Question 32

the primary function identified in the last question helps the supervisor

a. deliver the appropriate info to his or her subordinate
b. shape policy for the organization
c. properly handle contingencies
d. make proper decisions

Answer 32

shape policy for the organization

Question 33

which of the following statements are correct
I. when change results from a decision, resistance can be reduced if the need for change is explained to subordinates
II. a supervisor needs to justify any changes to subordinates but should not apologize for the changes
III. sowing a seed that a change is about to take place lessens resistance to change
IV. the timing of a coummication and location of delivery of the communication are important to the acceptance of communication.
V. subordinates often resent the bad manner in giving an order more than the bad order itself

Answer 33

I, III, IV, and V only

Question 34

which of the following traits is not considered to be necessary for the supervisor to possess

a. vitality
b. honorableness
c. courageousness
d. moral turpitude

Answer 34

moral turpitude

Question 35

every supervisor has an inherent responsibility to motivate his subordinates by giving them ________ that will encourage them to achieve and maintain a high level of performance

Answer 35

positive incentives

Question 36

the main responsibility of any supervisor who has others working for him to to

Answer 36

provide a type of leadership that will inspire subordinates into a unified effort to accomplish organization objectives

Question 37

which of the following respresents a vital function of a supervisor’s position?

Answer 37

coordination of people and units within the orgnization so that it will operate effectively