NFPA Standards for Fire Officer Qualifications
NFPA 1021
Basic Leadership Styles
Autocratic, Democratic and Laissez-Faire
Two Dimensional Leadership Style is….
Job Centered, Employee Centered
Contigency Leadership states that
No single best leadership style exists
Contemporary Leadership Styles
Charismatic, Transformational and Symbolic Transactional
Theory X states that
Worker Dislikes work
Theory Y states that
Work is natural
Theory Z states that
Workers perform without supervision
Theory Z states that invovled employees increase what?
Productivity
Types of Power include?
Reward Coercive Identification Expert and Legitimate
Pareto’s Principle states..
80/20 principle, 80% effort on 20% tasks
Inductive reasoning
Specific data, statistics, facts and documentation
Deductive reasoning
General statement/pricipal, Syllogism
Relationship between 2 or more events would be what kind of reasoning?
Casual Reasoning
Comparison between 2 similar cases would be what kind of reasoning?
Analogical Reasoning
Four way test for making decisions
- Is it true
- Is it fair
- Is it goodwill
- Is it beneficial to all
What is the efficient number of subordinates for span of control?
3-7 Subordinates, 5 being optimal
Formal process of correcting behavioral problems, is called what?
Counseling
Positive direction to prepare capable personnel for advancement, is called what?
Mentoring
Ability to reason and present a strong argument if favor of or against a position, is called?
Logic
Analysis of the principles of human conduct in order to be able to determine between right and wrong, is called?
Ethics
Abiline Paradox?
When members of a company go along with a decision even if it is a bad one, just to go along with the group
When a criminal act applies to public servants is called?
Malfeasance
The most effective method for issuing orders at an incident is?
In Person, face to face
Verbal component accounts for ___ percent of the message, nonverbal accounts for ___ percent?
7 and 93
This type of speech uses strong argument based on reliable data in order to create a change in belief, behavior or attitude
Persuasive speeches
This type of speech gives the audience definitions, descriptions, explanations or information that teach a topic
Informative speeches
This type of speech uses humorous stories or anecdotes?
Entertainment speeches
Visual aides should be ___ lines down and ____ words across?
6 lines
6 words
A ____ is a guide to decision making within the organization?
Policy
A ____ is a detailed plan of action?
Procedure
Decision making steps?
Define the problem Collect information Generate alternative options Evaluate alternative options Select one option
Capitol Budget?
Major purchases that last more than a year
Operating Budget?
Recurring expenses, salaries and facilities upkeep
Per IFSTA, what are the 2 leading causes of fatalities?
Motor vehicle accidents and Heart attacks resulting from physical stress
Percentage of stress related fatalities?
40% of Line of Duty Deaths
Percentage of emergency related of LODD?
20% of LODD
Term for an unplanned, uncontrolled event resulting fro unsafe acts or unsafe occuppational conditions, resulting in injury, death or property damage?
Accident
Employee exposure reports must be kept for how long?
30 Years
Investigate for ____ not ____?
Facts not Faults
A management priciple that states that each subordinate must have only one supervisor?
Unity of Command
Number of subordinates that one individual can effectively supervise, and is called what?
3-7 with 5 being optimal
Span of Control
This principle consists of dividing large jobs into smaller tasks that are then assigned to specific individuals
Division of Labor
Term for when someone goes above their supervisor in the chain of command?
End Run