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Flashcards in Social Work Managment And Admin Deck (18)
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0

Describe the scientific management theory

AKA Theory X - work for money pay if the most effective motivator

1

Describe the Human Relations Theory

AKA Theory Y we work for rewards ( most likely to lead to effective org)

2

Name the two types of administrative functions

Maintenance and service

3

List the maintenance functions

Efficiency issues and problem solving

4

List the service functions

Quality of service and goal setting

5

Name the policy phases

1. Problem
2. Proposal
3. Decision
4. Planning
5. Program
6. Evaluation

6


- policy planning and implementation
- budgeting
- staff development
- evaluation
- recruiting staff
- training staff
- public relations
Are all functions of what?

management and administration

7

Describe formative evaluations

Focus on what was done, evaluate a program as it is being developed and results in program modifications

8

Describe summarize evaluations

Focus on results

9

What are performance evaluations based on?

Previously agreed upon criteria clearly stating what needs to change

10

Name some functions of supervisor

- staff recruitment
- coordination
- advocacy
- discipline
- education
- support against job related stress and burn out
- manage personalities

11

T or F a supervisor is responsible for actions Ipf supervisee

True

12

Where does a consultant's authority come from?

His or her knowledge and skills

13

T or false a consultant has authority over staff

False

14

What are the three elements of consulting

Purpose, problem, and process

15

What is the best way hot motivate staff and raise morale

Participative leadership

16

Name 2 fundamental tasks of task groups

Task accomplishment and group maintenance

17

T or F it would be a boundary violation and conflict of interest for a member of the board to become a paid employee of the agency

True