Section 14B - Communication Basics Flashcards Preview

PDG advisor > Section 14B - Communication Basics > Flashcards

Flashcards in Section 14B - Communication Basics Deck (8)
Loading flashcards...
1
Q

The five core principles of good communication create the acronym FOCUS. List them.

A

1) Focused - address the whole issue, but only the issue; 2) organized - systematically present information and ideas; 3) clear - communicate with clarity and make each word count; 4) understanding - understand your audience and it’s expectations; and 5) supported - use logic and support to make your point.

2
Q

When a communication is ______, the sender stays on track and has a clear idea of the purpose and objective.

A

Focused.

3
Q

Well-organized material is presented in a logical, systematic manner. T/F

A

True

4
Q

When audiences become confused or impatient with unorganized communication, what might they underestimate?

A

The information’s value and your credibility.

5
Q

What two related things must you do to communicate clearly?

A

1) Understand the rules of language (spelling, pronunciation, grammar, punctuation, etc.); and 2) get to the point.

6
Q

When communicating, what must you understand about your audience?

A

Their current knowledge, views and level of interest in the topic.

7
Q

You’ve been asked to write a report. Name several things you must understand about it first.

A

The expected format and length of the response, due date, level of formality and any staffing requirements.

8
Q

What two tools build credibility and trust with your audience?

A

Support and logic

Decks in PDG advisor Class (69):