Scientific Management and Human Relations Management Flashcards Preview

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Flashcards in Scientific Management and Human Relations Management Deck (6)
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1

What is scientific management/Taylorism?

A focus on rationality and rationalism: use of scientific reason and positivism, using logical argument and reasoning

The systematic analysis of jobs to find the best way to perform a task

2

What are the aims of scientific management?

- To create a more productive workforce
- Rewards would be available for productive employees

3

What are the characteristics of scientific management?

- Short, repetitive work cycles
- Detailed, prescribed task sequences
- Separation of task conception from task execution
- Motivation based on economic rewards
- Resulted in increased efficiency, predictability and control
- Clear division of tasks and responsibilities
- Set foundation for modern management

4

What is Fordism according to Clegg (1990)?

Rigid and deskilled jobs for the purposes of standardisation. Entails control, formality and hierarchy.

5

What are the criticisms of scientific management?

- Deskilling
- Focuses benefits of managers not workers
- Workers suffer through alienation and stress
- Inflexibility
- Work design was not able to respond to changes in customer demand
- Not as applicable to knowledge based jobs and service industry

6

What is the Human Relations Movement; a consequence of the criticisms of scientific management?

Focuses on issues such as employee motivation, leadership and communication inside a firm. These human relations are seen to be key to achieving organisational effectiveness and a focus on psychology and sociology