Safety & Professionalism Flashcards Preview

A+ core1 220-1001 > Safety & Professionalism > Flashcards

Flashcards in Safety & Professionalism Deck (8)
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1
Q

6 stages of Troubleshoot Theory.

A
  1. Identify the problem.
  2. Establish a theory of probable cause.
  3. Test the theory to determine cause.
  4. Establish a plan of action and implement the solution.
  5. Verify the Problem is resolved and implement preventative measures.
  6. Document finding, actions and outcomes.
2
Q

First step of Troubleshoot Theory

A
  1. Identify the problem. (extra) Inquire the problem, any recent changes, be shown, view logs.
3
Q

Second step of Troubleshoot Theory

A
  1. Establish a theory of probable cause.
4
Q

Third step of Troubleshoot Theory

A
  1. Test the theory to determine cause. (extra) If wrong establish a new theory, escalate where needed
5
Q

Forth step of Troubleshoot Theory

A
  1. Establish a plan of action and implement the solution.
6
Q

Fifth step of Troubleshoot Theory

A
  1. Verify the Problem is resolved and implement preventative measures. (extra) Test it, check the user is happy. Is new policies or documentation changes needed, casual reminders.
7
Q

Sixth step of Troubleshoot Theory

A
  1. Document finding, actions and outcomes.
8
Q

What should be remembered before fixing an issue?

A

Corporate policies and procedures. Am I allowed to fix it?