Flashcards in Revision Questions That Need Work Deck (14)
Eight wastes associated with JIT?
Benefits of JIT and Lean Thinking?
Reductions in waste and more sustainable operations.
How to screen ideas for a new service design?
How difficult is it? -> what investment will be needed?
How worthwhile is it? -> what is the return for the operation?
What could go wrong? -> what are the risks if things go wrong?
Four main aspects of Sasser et al's model?
Service design and service delivery.
Aspects of service design.
Aspects of service delivery.
Performance of tangibles.
Quality of environment.
Speed of delivery.
Attitudes of staff.
What are the differences between purchasing and supply management?
A functional group as well as a functional activity.
Negotiating and contracting.
Supplier identification and selection.
Supply market research.
Activities that have a major long-term impact on performance.
Work directly with suppliers to provide world-class performance.
Coordinate and collaborate with other functional areas.
Tangible benefits of ERP
Order management improvement.
Financial close cycle reduction.
IT cost reduction.
Procurement cost reduction.
Cash management improvement.
Intangible benefits of ERP
Supply/demand chain management.
Challenges with ERP
On-time, on-budget implementations (90% are over budget).
Realisation of benefits takes time and usually requires implementation of advanced modules.
Massive amounts of testing needed to examine every function, different data combinations and appropriate data load.
Issues of compatibility with existing systems.
It has a destabilising and disruptive effect on organisations.
Making existing organisational processes 'fit' with the ERP system.
Different approaches to manage improvement.
Business Process Reengineering (BPR).
Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed.
BPR often enabled by new IT capabilities.
How can BPR be used to design world-class processes?
BPR attempts to fundamentally alter processes within one or more of an organisation's value chain activities in order to improve business performance.
It can also seek to improve effectiveness of relationships between value chain elements.
An organisation must fully understand its own value chain if it is to stand any chance of success with a BPR project.
An improvement of one part of the value chain could have a big impact on the rest of the chain.