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1

True or False: Your team needs you to put aside your individual strengths.

(A) True
(B) False

(B) False

2

Of the five types of communication from supervisor to staff, which one is designed to provide a police officer with a full understanding of his position?

(A) Job instructions
(B) Job rationale
(C) Procedures and practices
(D) Feedback
(E) Organizational goals

(B) Job rationale

3

Which of the four intelligences is defined mainly as positive or negative enthusiasm?


(A) physical intelligence
(B) mental intelligence
(C) emotional intelligence
(D) spiritual intelligence
(E) none of the above

(C) emotional intelligence

4

For officers given a choice between a bump in pay and empowerment, more than __% opt for more voice.

(A) 90
(B) 60
(C) 50
(D) none of the above

(A) 90

5

True or False: Team leadership reinforces the belief that accountability and empowerment go hand in hand.

(A) True
(B) False

(B) False

6

Expert power is acquired by your

(A) Decisions
(B) Strengths
(C) Vision
(D) Communications
(E) all of the above

(E) all of the above

7

What is/are the main difference(s) between COMPSTAT and its manual predecessors?

(A) it provides real-time data
(B) it actually measures performance
(C) it enforces precise accountability
(D) it has unintentionally fostered teamwork
(E) all of the above

(E) all of the above

8

Leadership is the ______ to command.

(A) authority
(B) ability
(C) confidence
(D) capacity
(E) all of the above

(D) capacity

9

What is the first step to be taken in building a reliable and valid evaluation process?

(A) chose multiple raters
(B) train the raters
(C) conduct a comprehensive and in-depth job analysis
(D) Create a Significant incidents database
(E) none of the above

(C) conduct a comprehensive and in-depth job analysis

10

Change is

(A) a construct
(B) a paradigm
(C) a preference
(D) a constant
(E) all of the above

(D) a constant

11

Of the six Pillars of Character shown below, which one embodies the values of justice, equity and due process?

(A) trustworthiness
(B) respect
(C) responsibility
(D) fairness
(E) caring
(F) civic virtue and citizenship
(G) none of the above

(D) fairness

12

Civilianization of police agencies has grown to the point where there is now one civilian employee for every ______ police officers.

(A) Three
(B) Five
(C) Ten
(D) none of the above

(A) Three

13

True or False: About 42% of adults frequently experience stress in their daily lives.

(A) True
(B) False

(A) True

14

Crime fighting relies on which of these 5 tactics?

(A) patrol
(B) rapid response to calls for service
(C) technology
(D) follow-up investigation of crimes
(E) performance measurements
(F) all of the above
(G) A, B and D only

(F) all of the above

15

We gain control of time and events by understanding how they relate to a

(A) specific Dimension-Occupational time
(B) purpose-driven life
(C) purpose-defined life
(D) department's vision and mission statements
(E) all of the above

(B) purpose-driven life

16

Authority in a police agency flows from the

(A) top down
(B) bottom up
(C) informal communication channels
(D) subformal communication channels
(E) all of the above

(B) bottom up

17

What is a supervisory problem with infotech abuse?

(A) if not used exclusively, it reduces the supervisor's flow of information
(B) if abused, it reduces the supervisor's chance of becoming a leader
(C) if abused, it reduces the supervisor's flow of information because there will be little feedback from employees
(D) all of the above

(B) if abused, it reduces the supervisor's chance of becoming a leader

18

According to Steven Covey, how many generations of time management are there?

(A) two
(B) three
(C) four
(D) five
(E) none of the above

(C) four

19

What do studies indicate about how employees perform under conditions of moderate stress?

(A) they are motivated to increase performance
(B) they act the same regardless of the stress level: defensive, protective and nervous
(C) they decrease performance levels until the relaxation response kicks in
(D) none of the above

(A) they are motivated to increase performance

20

Step 3 of strategic planning, Structure, sometimes have objectives that offer no clue on the link between the challenge and the action. This type of objective is called

(A) green-pasture
(B) blue-sky
(C) wishful thinking
(D) none of the above

(B) blue-sky

21

True or False: Time and productivity are linked.

(A) True
(B) False

(A) True

22

Step 3 of strategic planning, Structure, has an essential logical structure that consists of which of the below phases?

(A) a diagnoses
(B) a guiding police
(C) coherent action
(D) all of the above
(E) A and B only
(F) B and C only

(D) all of the above

23

True or False: There is a "stress fad," or stress syndrome, in police organizations today.

(A) True
(B) False

(A) True

24

The conduits we use to communicate messages are

(A) orally
(B) in writing
(C) non verbally
(D) electronically
(E) all of the above

(E) all of the above

25

True or False: Courageous team members know when it is necessary to transfer to another team or flat out quit the department.

(A) True
(B) False

(A) True

26

Which communications channel(s) carry those messages arising form the informal power structure that exists in every police organization?

(A) formal
(B) informal
(C) subformal
(D) all of the above

(C) subformal

27

As a supervisor, the truly tough, risky and confusing calls are about

(A) deployment
(B) training
(C) technology
(D) people
(E) all of the above

(D) people

28

The most common and difficult to correct problem employee is the

(A) overstressed
(B) hyperstressed
(C) malcontent
(D) all of the above

(C) malcontent

29

True or False: in a performance appraisal system, one source for performance appraisal is people outside the formal organization, such as citizens.

(A) True
(B) False

(A) True

30

There are three compelling reasons to delegate decision making. Check all three from the list below;

(A) enrichment
(B) empowerment
(C) time
(D) mentoring
(E) development
(F) evaluation

(B) empowerment
(C) time
(D) mentoring