Quality Management Strategies

Question 1

Define Quality Control

Answer 1

Quality control is a reactive process that involves inspections at various points of the production process, where the product is checked against pre determined standards.

Question 2

Define Quality Assurance

Answer 2

Quality assurance is a proactive process where a business achieves a certain standard of quality in production and are assessed by an independent body

Question 3

Define Total Quality Management

Answer 3

TQM is a proactive process that involves the whole business committing to a standard of excellence which is applied in all aspects of operations.

Question 4

Advantage of QC

Answer 4

Can prevent poor quality goods or services from reaching customers

Question 5

2 Disadvantages of QC

Answer 5

Usually wasteful, Can have defective products slip through inspections

Question 6

2 Advantages of QA

Answer 6

Can provide a competitive advantage as the certification received can be marketed, Can reduce waster

Question 7

2 Disadvantages of QA

Answer 7

Its expensive to be certified, It can be very time consuming to meet the standards required to become certified

Question 8

What are the 3 principles of TQM

Answer 8

Continuous Improvement, Customer Focus, Employee Empowerment

Question 9

2 Advantages of TQM

Answer 9

Can reduce waste, Can improve customer satisfaction

Question 10

2 Disadvantages of TQM

Answer 10

Can be time consuming, Can be very expensive to implement