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Flashcards in Quality Deck (4)
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1
Q

What is quality

A

It’s about meeting the needs and expectations of customers

2
Q

Why is quality important

A

Markets are highly competitive
Customers are more knowledgeable and demanding
Customers are prepared to complain about poor quality
Able to share information about poor quality

3
Q

What is quality assurance

A

The maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.

4
Q

What is the kite-mark

A

It is a UK product and service certification mark which is run by the BSI group