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Flashcards in Quality Deck (4)
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What is quality

It’s about meeting the needs and expectations of customers


Why is quality important

Markets are highly competitive
Customers are more knowledgeable and demanding
Customers are prepared to complain about poor quality
Able to share information about poor quality


What is quality assurance

The maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.


What is the kite-mark

It is a UK product and service certification mark which is run by the BSI group