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Flashcards in Practice Exam Deck (50)
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1
Q

(Fill in the blank) In his work on defining the need for a space delivery project, Hector uses the _________ approach, which focuses on the real estate function of the space.

a. needs-based
b. reality-based
c. inside-out
d. outside-in

A

d. outside-in

2
Q

(Fill in the blank) The facility manager notices that the employee population at the site has been dropping. This tends to _________ the facility management workload.

a. increase
b. decrease
c. have no effect on
d. first increase, then decrease

A

a. increase

3
Q

(Fill in the blank) William is curious to know the _________ of the asset, defined as the time an asset takes to decline from maximum value to no value.

a. asset value
b. depreciation schedule
c. predicted economic life
d. variable expense sheet

A

c. predicted economic life

4
Q

As a facility manager, Enrique has responsibilities such s benchmarking, management of audits, and evaluating the effectiveness of service. What kind of function do these responsibilities represent?

a. communication
b. finance
c. quality assessment
d. general administrative support

A

c. quality assessment

5
Q

Jerry is responsible for the organization, direction and coordination of tasks accomplished to fulfill a chosen facilities strategy. This describes:

a. project cycling.
b. strategic planning.
c. project management.
d. facilities management.

A

c. project management

6
Q

Being designated the project manager, Corinne’s primary role is to:

a. lead and coordinate the project.
b. assign all project work tasks.
c. obtain and disperse project funds.
d. report progress to government agencies.

A

a. lead and coordinate the project.

7
Q

If Annie is to maintain positive control of the project budget, which of the following would be considered a necessary consideration?

a. once the budget is approved, it remains flexible.
b. recognize project costs when they are paid, not when they are committed
c. compare actual expenditures against commitments.
d. forecast of actual versus projected expenditures at project initiation.

A

c. compare actual expenditures against commitments.

8
Q

In setting up a contingency fund for the project, a junior member of the team asks the project manager why such funds might be used. Which of the following would not be a reason to use a contingency fund?

a. underestimating the preliminary project budget
b. assigning only credentialed staff to work on the project.
c. change orders caused by unknown field conditions found during demolition.
d. improperly specified items that must be returned, resulting in restocking charges.

A

b. assigning only credentialed staff to work on the project.

9
Q

Erik will soon be working on his department’s space delivery project. This kind of project begins with:

a. defining the need.
b. planning the solution
c. acquiring the space.
d. designing the space.

A

a. defining the need.

10
Q

Rudolph explained to his guest visiting the company that the level of service considered basic of standard in a corporate-owned facility is often:

a. subject to local code.
b. implied by custom or tradition.
c. specified in the lease agreement.
d. subject to month-to-month variation.

A

b. implied by custom or tradition.

11
Q

Since she manages corporate-owned facilities, Judy should base the level of needed security primarily on:

a. police suggestions.
b. expected problems.
c. customer satisfaction.
d. business requirements.

A

d. business requirements.

12
Q

As Bryant will be overseeing the creation of the facility management database, he has input on what information will be included. Typically, such databases include all of the following detailed information about the business except its:

a. people
b. operations
c. history
d. competition

A

d. competition

13
Q

(Fill in the Blank) The facility manager is happy with the space planning software because it allows her to create a __________ by using the computer.

a. budget
b. drawing
c. prospectus
d. spreadsheet

A

b. drawing

14
Q

In Rachael’s organization, there is a row of management offices, each of which has its own style of furniture, carpet color, and wall finishes. This arrangement indicates:

a. centralized management
b. deferred maintenance.
c. independent thinking.
d. harsh regimentation.

A

c. independent thinking.

15
Q

(Fill in the blank) Noreen needs to measure ___________. So she will look at the organization’s timelines measured against preset priorities and by customer ratings.

a. expertise
b. efficiency
c. effectiveness
d. responsiveness

A

d. responsiveness

16
Q

If Katrina is a typical facility manager, then she will devote the greatest proportion of her management attention to:

a. implementation.
b. strategic planning.
c. feedback and evaluation.
d. operations, maintenance, and service delivery.

A

a. implementation.

17
Q

(Fill in the blank) Fran’s company has taken a(n) __________ approach in which the cost of providing services is bid on by both the in-house facility department and by outsourced companies.

a. leasing
b. customer orientation
c. entrepreneurial
d. partnering

A

c. entrepreneurial

18
Q

Yvonne has come up with what can accurately be characterized as a robust solution to the problem. As such, the solution:

a. cannot be verbalized.
b. is intolerant of trial and error.
c. depends on a high degree of control.
d. is flexible to accommodate unforeseen charges.

A

d. is flexible to accommodate unforeseen charges.

19
Q

The work that Fred performs involves the execution of plans, coordination of activities and resources, and day-to-day operations. This is all part of:

a. ethics
b. leadership
c. management
d. facilitation

A

c. management

20
Q

Liz wants to maximize her staff’s performance. She can do this by all of the following methods except:

a. writing a good job description
b. using clear communication methods.
c. emphasizing the corporate mission statement.
d. performing periodic and systematic appraisals.

A

c. emphasizing the corporate mission statement.

21
Q

Since Jerry wants the tenant build-out work done right, the best qualified person or group to perform the work is:

a. the building owner.
b. the facility manager.
c. a general contractor.
d. space planning/interior design firm.

A

d. space planning/interior design firm.

22
Q

Mahmoud, a contractor, wishes to take advantage of the least risky contractual arrangement. Which type of arrangement would that be?

a. firm fixed price
b. fixed price incentive
c. fixed price level of effort
d. fixed price with redetermination

A

c. fixed price level of effort

23
Q

(Fill in the blank) Phil purchased paint to use in the overall building renovation project. This paint is an example of a(n) ___________ expense.

a. capital
b. equity
c. leased
d. operating

A

a. capital

24
Q
  1. Bill and Frank have started a business together, which is currently in the start-up phase in its evolution. They should therefore expect there to be:

a. low risk and a negative cash flow.
b. low risk and a positive cash flow.
c. high risk and a negative cash flow.
d. high risk and a positive cash flow.

A

c. high risk and a negative cash flow.

25
Q

Caroline is gauging the financial performance of an investment based on the total money invested. This is characteristic of:

a. ROA.
b. ROC.
c. ROE.
d. ROI.

A

d. ROI.

26
Q

(Fill in the blank) Facility management budgets should be based on ___________ and on the action plans devised to carry out business objectives.

a. corporate business plans
b. design-intent drawings
c. building schematics
d. similar building budgets

A

a. corporate business plans

27
Q

The experienced facility manager admitted to his friend that facility budgets are more challenging than budgets of other departments because facility budgets:

a. have fragmented costs among several cost centers.
b. have different GAAP guidelines.
c. cannot easily be reconciled.
d. are the most costly.

A

a. have fragmented costs among several cost centers.

28
Q

(Fill in the blank) Joanne is reviewing the company’s attributable costs. These costs are know as ___________ costs.

a. deductible
b. negotiated
c. pass-through
d. standardized

A

c. pass-through

29
Q

The facility manager would like to accommodate reorganizations and reduce the cost of churn. To do this, he is best advised to:

a. move people, not furniture.
b. clarify standards.
c. make walls temporary.
d. enforce standards.

A

a. move people, not furniture.

30
Q

Ginger works for a large automotive corporation that has a great deal of money invested in its expensive capital and fixed equipment. Its likely preferred method of occupancy is:

a. leasing.
b. offshoring.
c. ownership.
d. rotation.

A

c. ownership.

31
Q

(Fill in the blank) Andrew wants the type of lease that rests the highest degree of responsibility for control of the property and payment of operating costs with the tenant. This is a ___________ lease.

a. gross
b. net
c. double-net
d. triple-net

A

d. triple-net

32
Q

The facility manager has heard a rumor that a rather new tenant might have to vacate the property before the end of its lease. In this situation, the initial buyout offer should come from the:

a. tenant.
b. landlord.
c. city.
d. state.

A

a. tenant.

33
Q

(Fill in the blank) In contrast to the facility management perspective, Margot’s real estate organization views the facility as a building, a commercial property designed to produce revenue. This exemplifies the ___________ view.

a. inside-out
b. outside-in
c. top-down
d. bottom-up

A

b. outside-in

34
Q

(Fill in the blank) Among the many facility activities in which he is engaged, George should concentrate on ___________ if he wants to yield the best financial and qualitative performance.

a. good strategizing
b. salient negotiation
c. deliberate referencing
d. careful communication

A

a. good strategizing

35
Q

(Fill in the blank) “In the final analysis,” Greg correctly explained, “it’s ___________ who is most qualified to determine if you are providing quality service.”

a. the customer
b. the government
c. upper management
d. facilities management

A

a. the customer

36
Q

(Fill in the blank) Penelope is planning a department meeting in which decisions will be made. She should remember that decisions determined by ___________ tend to be the most successful.

a. directive
b. majority rule
c. random chance
d. group consensus

A

d. group consensus

37
Q

The new facility manager soon realizes that he is facing one of the most common communications challenges facility managers face, which is:

a. making budgetary requests.
b. adapting to new technology.
c. explaining technical issues in nontechnical terms.
d. explaining to subordinates why they are being disciplined or fired.

A

c. explaining technical issues in nontechnical terms.

38
Q

Woodrow won’t get bogged down in trivial matters, nor will he start out on the wrong foot. He knows that the first key to successful management of facility information is to:

a. assess the existing data.
b. analyze the data for trends.
c. secure management support.
d. incorporate findings into strategies.

A

a. assess the existing data.

39
Q

Which of the following is a not a benchmark that a facility manager can use to evaluate the success of parking operations?

a. customer satisfaction
b. cost per square foot
c. number of insurance claims
d. square footage of the area

A

d. square footage of the area

40
Q

For the property manager to measure the various building services, she should:

a. designate a deputy property manager.
b. ensure a fast and fair promotion track.
c. administer a customer satisfaction survey.
d. computerize as many operations as possible.

A

c. administer a customer satisfaction survey.

41
Q

Drew is in the middle of the build-out project and has asked for the preliminary pricing plan. This plan will determine the build-out’s:

a. general construction and installation costs.
b. fit into the overall flow of each building.
c. manner in which each subcontractor will be paid.
d. expected useful life in the building.

A

a. general construction and installation costs.

42
Q

(Fill in the blank) In her work on defining the need for a space delivery project, Denise uses the ___________ approach, which focuses on the allocation of space by functional need.

a. needs-based
b. reality-based
c. inside-out
d. outside-in

A

c. inside-out

43
Q

(Fill in the blank) By developing contingency plans, the facility manager shows that he is the ___________ phase of the project.

a. feasibility
b. strategy
c. implementation
d. follow-through

A

b. strategy

44
Q

XYZ Electronics is considering purchasing commercial property. In order to avoid environmental liability, it must obtain:

a. police clearance.
b. an EPA certificate.
c. an environmental impact statement.
d. a quit deed from the previous owner.

A

c. an environmental impact statement.

45
Q

(Fill in the blank) If Chen’s company is at all typical, he should find that the facility management department budget is heavily weighted toward __________ costs.

a. personnel
b. investment
c. research and development
d. equipment and operations

A

d. equipment and operations

46
Q

A&B Office Products has owned its office building for several decades. It has maintained the building quite well and, as a result, the building has retained its value. This building is considered a(n):

a. asset.
b. liability.
c. fixed expense.
d. variable expense.

A

a. asset.

47
Q

Geraldine will be combining similar activities into functional areas in preparation of specifications. She is best advised to group staff into:

a. increasing order of expense.
b. decreasing order of expense.
c. logical functional categories.
d. physical location in the building.

A

c. logical functional categories.

48
Q

(Fill in the blank) The facility manager should remember that ____________ generally implies a wider range of service delivery and greater management responsibility by the service provider.

a. out-tasking
b. outsourcing
c. contracting
d. retraining

A

b. outsourcing

49
Q

The facility manager knows that the most challenging part of recruiting process when hiring an employee for her department is:

a. complying with regulations.
b. writing an accurate job description.
c. deciding how to advertise the position.
d. consulting with expert in the field.

A

b. writing an accurate job description.

50
Q

(Fill in the blank) Lately Margaret has been working with colleagues on the ___________, her profession’s promise to society to monitor its members particularly in the areas not expressly covered by law.

a. by-laws
b. constitution
c. standards of procedure
d. professional code of ethics

A

d. professional code of ethics