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Flashcards in Practice Exam 5 Deck (200)
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1

An example of an intangible asset is

a utility
a fixture
a tool
goodwill

goodwill

2

Effective project managers have the following characteristic:

knowledge
performance
personal commitment
all of the above

all of the above

3

The difference between a project manager and a functional manager is

a project manager is a specialist.
a project manager is a technical supervisor.
a project manager is a facilitator.
a functional manager develops how work will be done.

a project manager is a facilitator.

4

The new manager (on his first day) held a meeting with all department employees. He passed out and discussed a list of changes that included those to the environment as well as methods. Before he concluded the meeting, he emphasized a demand for quality, skilled, knowledgeable, and self-reliant individuals. What type of new manager were the employees going to be working with?

Authoritarian.
One with a strong external locus of control.
Bureaucratic.
Tyrant.

One with a strong external locus of control.

5

What is the "360-degree feedback principle?

The individual's performance is evaluated by the supervisor, and the supervisor performance is "evaluated" in turn by the individual.
Feedback is provided by peers and subordinates as well as from supervisors.
Performance feedback is provided by upper management as well as the supervisor.
All responsibilities and roles the individual performs during the project are evaluated.

Feedback is provided by peers and subordinates as well as from supervisors.

6

An important tool project managers use to effectively undertake and manage a variety of tasks and responsibilities is

Multi-tasking.
Mediating.
Coping.
Mainstreaming.

Multi-tasking.

7

What type of manager would most likely use the "management by objective" technique with employees?

A manager that follows Maslow's acquired needs ladder.
A manager that employs Herzberg's motivational theory.
A Theory Y manager.
A Theory X manager.

A Theory Y manager.

8

Motivating employees is difficult to do during a project that has a finite lifetime. A manager produces security in a project environment by:

showing interest through interpersonal communications and general conversation.
holding weekly team meetings.
placing individuals in positions to which they have been properly trained.
periodically rotating individuals so boredom does not become a factor.

placing individuals in positions to which they have been properly trained.

9

Negotiations are more successful when managers from opposing sides both adopt a win-win strategy. A step taken during conflict negotiations to ensure there is a win-win strategy toward resolution is to:

State side of the argument and desired terms.
Suggest concessions for the other side.
Convey willingness to be flexible.
State possible repercussions if a resolution cannot be achieved.

Convey willingness to be flexible.

10

Ted documented a safety hazard in his work area. For two years he complained to management about the increasing entanglement of computer, fax, telephone, and miscellaneous electrical cords that were accumulating in the area near between his cubicle and the water cooler. He suggested either the water cooler be moved or something be done to reduce and maintain the cords. In accordance with OSHA, what else can Ted do to get the company to eliminate the hazard?

Risk being disciplined by refusing to perform work in an unsafe area.
Demand OSHA standards be read by his manager.
Request information on procedures that must be followed if an accident occurs.
Meet with upper management and request a policy change.

Request information on procedures that must be followed if an accident occurs.

11

What is the purpose of coaching?

To indoctrinate subordinates in the corporate culture value system.
To teach subordinates how to problem-solve and critically think through problems.
To increase production.
To expand the firm's knowledge base.

To teach subordinates how to problem-solve and critically think through problems.

12

Recognition, responsibility, achievement, and job satisfaction are

motivators.
achievement objectives.
coercion techniques.
essential to effective management.

motivators.

13

A benefit to using coercive power is

It maintains the organizational structure and enforces its culture.
The ultimate success of the manager becomes the subordinate's success reward.
It can increase productivity when discipline is coupled with praise for good work.
It makes the organization stronger and more profitable.

It can increase productivity when discipline is coupled with praise for good work.

14

Excessive paperwork, tying up too much of the manager's time, and employee distrust are symptoms of:

Macro-managing.
Under-control.
Poor planning.
Over-control.

Poor planning.

15

When issues arise during the course of managing the project team, the project manager may keep ______ to help the project team monitor issues until closure.

a resolution diary
an issue log
an action journal
a conflict report

an issue log

16

Which is NOT an issue entered into the issue log, documented and identified as having been addressed and resolved?

"More staff is added to resolve the short in required skills."
"Financial viability questions about the project, raised by board members, have been answered, allowing the project to proceed."
"The project progress schedule was submitted, reviewed, and approved, allowing the project to proceed."
"Negotiations with functional managers to equity resolve scarce resource availability was mutually satisfied before causing project delays."

"The project progress schedule was submitted, reviewed, and approved, allowing the project to proceed."

17

Ernie believes that every worker does not dislike work, and considers it as natural as eating, playing, and sleeping. Ernie believes achieving self-actualization and satisfaction of personal needs is enough motivational reward, and if there was extra incentive, his team would not hesitate to work overtime to meet the deadline. Ernie manages according to ______ philosophy.

Maslow's
Herzberg' motivation
THow is a request to potential sellers to submit a proposal or bid handled?
Answer choices Correct Your choice
Formally.
By publishing the request in a newspaper.
By posting it on the internet.
any of the above.heory Y
the acquired needs

Theory Y

18

How is a request to potential sellers to submit a proposal or bid handled?

Formally.
By publishing the request in a newspaper.
By posting it on the internet.
any of the above.

any of the above.

19

Recommended corrective actions include changes needed to bring the expected future performance of the project in line with the

staffing management plan.
project management plan.
communications management plan.
project charter requirements.

project management plan.

20

Project managers who practice _______ themselves as well as within the team, are more effective at establishing and maintaining a necessary workplace balance.

conflict management
team building
stress management
organizational skills

stress management

21

During a training session, the manager stops, and calls a 15 minute break. She noticed some information in her coaching materials was incorrect. What should the manager-coach do before the class returns?

Contact her supervisor saying she was canceling the class due to poor material.
Make up an assignment that each participant should review the materials, and see if they can find the erroneous information contained in the training packet.
Notify the material creators of the error, correct it, and present the correct information to the class, so they can make the necessary changes to their materials.
Correct her materials.

Notify the material creators of the error, correct it, and present the correct information to the class, so they can make the necessary changes to their materials.

22

When productivity slips, the ethical leader

terminates or transfers the employee responsible for slowing down the team.
gives criticism and credit and redefines performance expectations.
launches a retraining program for all employees.
emphasizes the need for all employees to adopt a positive attitude.

gives criticism and credit and redefines performance expectations.

23

What are the warning signs a third-party mediator is needed?

When the parties become suspicious and refuse to cooperate with each other.
When insults and threats of physical violence occur.
When stereotypes are exposed.
When the current situation begins to resemble past project experiences.

When the parties become suspicious and refuse to cooperate with each other.

24

What type of leader welcomes input and serious consultation, and is highly-supportive of employees?

Directing.
Supporting.
Delegating.
Coaching.

Coaching.

25

It is not advisable to wait until the numbers nosedive before changing management, methods, operation, or processes. What factor is NOT an effective indicator of a change or leadership problem?

Performance.
Degree of cooperation.
Commitment.
Dedication to accomplishing tasks.

Performance.

26

The project is running behind schedule. At a project progress meeting, Ernie informs his boss that the team has encountered unforeseen problems that have caused certain phases to be delayed or slow to complete, which might mean the scheduled deadline will not be met. The boss states that that the team just isn't motivated to do the work and Ernie needs to threaten the members with no additional pay for any time the project extends past its scheduled completion date, or coerce or more closely control the team to meet the deadline. What management approach does the boss employ?

Maslow's theory.
Theory X.
Theory Y.
Theory Z.

Theory X.

27

The difference between conflict resolution and conflict management is

Conflict management is general over the entire organization; conflict resolution is issue-specific.
Conflict management is long term; conflict resolution is short-term.
Conflict management and conflict resolution demand management intervention.
Conflict management assumes all conflict is bad; conflict resolution assumes all conflict has a solution.

Conflict management is long term; conflict resolution is short-term.

28

When moral issues arise in interviewing, they are generally related to:

an inconvenient or hard to find interview location.
IQ tests given as part of the interview process.
specific background and credit check information discussed openly at the interview.
how the interview was conducted.

how the interview was conducted.

29

Effective managers may not be equally effective leaders. Under what conditions can leadership be "overplayed"?

When it is evaluated according to performance.
When the individual is assigned to lead a group or team.
When the role has not been fully defined.
When the role is not appropriately suited to the individual.

When it is evaluated according to performance.

30

_______ skills create empathetic relationships with project team members. Being more sensitive to others helps motivate and establish cohesiveness.

Leadership
Team building
Organizational
Conflict management

Team building