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CompTIA N+ N10-006 > Policies and Procedures > Flashcards

Flashcards in Policies and Procedures Deck (9)
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1

What is SOW?

Statement of Work
Detailing when and what work will be done

2

What is MSA?

Master Service Agreement

3

What is AUP?

Acceptable use policy

4

What is MOU?

Memorandum of Understanding

5

What is MSDS?

Material Safety Data Sheet

6

What is HVAC?

Heating Ventilation and Air Conditioning

7

What are the steps for change management?

Document reason for change
Change request
Approval process
Maintenance window
Notification of change
Documentation

8

What are the steps within a change request?

Configuration procedures
Rollback process
Potential impact
Notification

9

What fire extinguisher is used on metals?

Dry powder