operations management function

Question 1

operations management

Answer 1

consists of all the activities in which managers engage to produce goods and services.

Question 2

tangibles

Answer 2

are goods, which can be touched

Kit Kat®

Question 3

intangibles

Answer 3

includes services, which cannot be touched

Financial Advice

Question 4

inputs

Answer 4

are resources used in process of production

Time, Money, Information, Labour, Equipment, Raw Materials

Question 5

transformations

Answer 5

is the conversion of inputs (resources) into outputs (goods or services)

Transformation processes differ between service and product firms.

Question 6

outputs

Answer 6

refers to the end result of an organisations efforts- the service or product that is delivered or provided to the consumer.

Kit Kat®

Question 7

productivity

Answer 7

is a measure of efficiency - the amount of output produced compared to the amount of input required in production.

Question 8

competitive scope

Answer 8

includes the range over which the organisation intends to compete. it may b narrow or broad

Question 9

facility design and layout

Answer 9

involves planning the layout of workspace to streamline the production process.

Question 10

Fixed Position Layout

Answer 10

deals with large-scale processes, such as the construction of bridges, ships, aircraft or buildings.

Question 11

product layout

Answer 11

deals with the manufacturing of goods in mass volume using an assembly line.

Motor Vehicle Production

Question 12

process layout

Answer 12

deals with high varieties of products by grouping activities, equipment and machinery of similar function together.

best for variety of products. Different functions becomes cells.

Question 13

materials management

Answer 13

is the strategy that manages the use, storage and delivery of materials to ensue the right amount of inputs is available when required in the operations system.

Question 14

inventory

Answer 14

is the goods and materials held as stock by an organisation.

Question 15

materials handling

Answer 15

is the physical handling of goods in warehouses and at distribution points.

Question 16

production plan

Answer 16

is an outline of the activities undertaken to combine resources (inputs) to create good or services (outputs)

Question 17

master production scheduling

Answer 17

details what is to be produced and when.

Question 18

materials requirements planning

Answer 18

involves developing an itemised list of all materials involved in production to meet the specified order.

Question 19

inventory control

Answer 19

ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.

Question 20

just in time

Answer 20

is a materials management strategy that ensures that exact amount of material inputs will arrive only as they are needed in the operations process.

Question 21

supply chain

Answer 21

is the range of suppliers from which the organisation purchases materials and resources.

Question 22

quality

Answer 22

refers to the degree of excellence of goods or services and their fitness for stated purpose.

Question 23

quality control

Answer 23

involves the use of inspections at various points in the production process to check for problems or defects

Question 24

quality assurance

Answer 24

involves the use of a system so that an organisation achieves set standards in production.

Question 25

total quality management

Answer 25

is an ongoing , organisation-wide commitment to excellence that is applied to every aspect of the organisations operations.

Question 26

quality circles

Answer 26

are groups of workers who meet to solve problems relating to quality

Question 27

continuous improvement

Answer 27

involves an ongoing commitment to achieving perfection

Question 28

robotics

Answer 28

are highly specialised forms of technology capable of complex tasks.

Question 29

computer aided design

Answer 29

is a computerised design tool that allows a business to create product possibilities from a series of input parameters.

Question 30

computer aided manufacturer

Answer 30

is software that designs and controls manufacturing processes

Question 31

computer integrated manufacturing

Answer 31

is a method of manufacturing in which the entire production process is controlled by a computer

Question 32

six sigma

Answer 32

is a quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect-free production.