Operating System and Software Flashcards by Jeff Latham

What are the minimum hardware requirements for the 32-bit versions of Windows 7?

1 GHz processor, 1 GB of RAM, 16 GB available hard drive space, DirectX 9 graphics card with WDDM 1,0 or higher driver

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What are the minimum hardware requirements for the 64-bit versions of Windows 7?

1 GHz processor, 2 GB RAM, 20 GB available hard drive space, DirectX 9 graphics card with WDDM 1.0 or higher driver

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What do you need to support BitLocker in Windows 7?

Trusted Platform Module (TPM) 1.2

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Which feature in Windows 7 requires a USB flash drive?

BitLocker To Go

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What are the additional hardware requirements to support Windows XP Mode in Windows 7?

An additional 1 GB of RAM and 15 GB available hard drive space above the minimum requirements to run Windows 7 without XP Mode

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What is the new feature in Windows 7 that allows users to connect computers easily to share files and devices?

Homegroups

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What is the main requirement for a computer to be a member of a Windows 7 Homegroup?

It must run Windows 7

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Which edition(s) of Windows 7 must you use to initially create a Windows 7 Homegroup?

Windows 7 Home Premium, Ultimate, Professional, or Enterprise

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Which editions of Windows 7 are capable of running Windows XP Mode?

Windows 7 Ultimate, Professional, or Enterprise

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Which editions of Windows 7 must you run to join a domain?

Windows 7 Professional, Ultimate, or Enterprise

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What is required for a Windows Vista Premium computer to be upgraded to Windows 7 Premium?

Vista Service Pack 1 or 2

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What is the purpose of the Windows 7 Upgrade Advisor?

To ensure that all the hardware in the Windows Vista computer is compatible with Windows 7

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What is the Microsoft Assessment and Planning Toolkit?

An automated, multi-product planning and assessment tool for quicker and easier migrations, which provides detailed readiness assessment reports, executive proposals, and actionable recommendations.

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Which editions of Windows Vista can run on a computer with dual processors?

Windows Vista Business, Enterprise, or Ultimate

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What is the default application installation folder for any edition of Windows Vista?

C:\Program Files

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What is the 32-bit application installation folder used when a 64-bit version of Windows Vista is installed?

C:\Program Files (x86)

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What should you use to compute a Windows Vista or Windows 7 computer’s base score?

Windows Experience Index

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Where are user profiles located in Windows 2000 and Windows XP?

C:\Documents and Settings

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Where are user profiles located in Windows Vista and Windows 7?

C:\Users

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Which feature of Windows Vista and Windows 7 prevents applications from running in privileged mode even when an administrator is logged in?

User Account Control (UAC)

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Which tab of an application’s Properties dialog box should you select to configure the application to run in a Windows XP environment?

The Compatibility tab

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What happens to the data if a user deletes a Windows 7 library?

The data is still available because the data is actually stored in another location.

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What is the purpose of libraries in Windows 7?

They allow you to manage multiple file locations as if they were in a single location.

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What is Dr. Watson?

An application debugger that is included with Windows

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Which edition of Windows 7 are required to install a Language Interface Pack (LIP)?

Windows 7 Ultimate or Enterprise

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Which Windows command-line tool opens a text-based word processor?

Edit

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Which Windows command line tool is the DirectX Diagnostic tool that allows you to confirm DirectX settings, including the version of DirectX that is installed and the device driver versions?

dxdiag

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Which Windows command line tool launches Performance Monitor?

perfmon

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Which Windows command line tool will verify that all installed devices are using digitally signed drivers from the correct manufacturer?

Sigverif

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What should you do to ensure that BitLocker files display for any search you implement?

Select the Index Encrypted Files option for the index

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Which attribute is usually enabled on a factory recovery partition?

HIdden

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Where is Wake on LAN enabled initially?

In the BIOS

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What is the purpose of the convert command line utility?

It changes a FAT partition into an NTFS partition

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What is the purpose of the diskpart command line utility?

It extends a partition to include unpartitioned space on the hard drive.

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Where should a user go to change the dual monitor configuration in Windows 7?

Control Panel\Appearance and Personalization\Display\Screen Resolution

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What is the User State Migration Tool (USMT)?

A tool used to migrate user settings from one operating system to another

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What is the default setting for Windows Update in Windows 7?

Install Updates Automatically

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What is dependency service?

A service that requires another service to be running to operate properly

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Which command should you use to install the Recovery Console?

The drive_letter:\i386\winnt.exe /cmdcons command

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Which three file system formats for fixed disks are supported by Windows XP?

FAT16, FAT32, and NTFS

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Which file formats are only used with optical media and cannot be converted to NTFS?

Universal Disk Format (UDF) and CD-ROM file system (CDFS)

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Which file system format should you have on a drive if the computer boots to both Windows XP and Windows 98?

FAT32

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What is the default file system format for Windows XP?

NTFS

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Which Windows component displays details about programs and processes running on a computer and provides information about computer performance?

Windows Task Manager

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Which Windows online feature assists you in updating your computer with new security and other critical updates?

Windows Update

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While booting up a Windows computer, which key should you press to go to Advanced Boot Options in Windows?

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While booting up a Windows XP computer, which key should you press to go into Safe Mode?

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While booting up a Windows XP computer, which key should you press to start your computer at a command prompt?

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Which Windows feature turns off power-consuming components such as the hard disk and monitor, losing contents of memory and unsaved desktop settings in the process?

Standby mode

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How much disk space must be available to use the hibernate feature?

The same as the amount of memory in the computer

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What applet in Control Panel do you use to enable hibernate?

Power Options

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Which Windows XP technology enables the operating system to control the power to your computer and peripheral devices?

The Advanced Configuration and Power Interface (ACPI)

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Which procedure should you use to secure an operating system by keeping it up to date with the latest vendor?

Patch management

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Which web site allows you to install the latest fixes, patches, and service packs for Windows operating systems?

www.windowsupdate.com

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What is the name for a software patch to a Microsoft application or operating system?

A hotfix

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Which files are known as Quick Fix Engineering (QFE) files that you can download from the Windows Update Web site to keep your system secure and up to date?

Hotfixes

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Which feature in Windows XP notifies you when critical updates are available for your computer?

Automatic Updates

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Which service pack must be applied to Windows 2000 for the Automatic Updates applet to appear in control panel?

Service Pack 3 or higher

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What should you do to ensure that the operating system prepares the hard drive for a fresh installation of Windows 2000 if you install the operating system to an empty drive?

Use Windows Setup to partition and format the hard drive

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What should you do to start the installation from the Windows 2000 Professional installation CD-ROM if you are installing Windows 2000 to an empty hard drive?

Configure the boot sequence to ensure that the CD-ROM starts before the hard disk.

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What command should you run from within a current operating system to upgrade to Windows 2000 by using Windows 2000 installation CD-ROM?

driveletter:\i386\winnt32.exe

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What command should you use to install Windows 2000 on a new computer by using the Windows 2000 installation CD-ROM?

drive:\i386\winnt.exe

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What is the minimum hard drive disk requirement to install Windows 2000 Professional?

A 2 GB hard disk with 650 MB of free space

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Which command installs the Recovery Console on a Windows XP Professional computer?

winnt32.exe /cmdcons

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What versions of Windows Vista support synchronizing with network folders via the Sync Center?

Business, Enterprise, Ultimate

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Which hidden folder in Windows Vista stores user application data?

%root folder%\username\appdata

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If you upgrade from Windows XP to Windows Vista, which folder will store the old settings from Windows XP?

The C:\Windows.old folder

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What is the maximum total number of primary partitions and logical drives supported in Windows XP?

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What does a green? in Device Manager indicate?

A compatible driver is installed but not all functionality may be enabled

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What does a blue “i” in Device Manager indicate?

The Use Automatic Settings feature is not enabled for the device.

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What does a black exclamation point on a yellow background in Device Manager indicate?

The device has a problem but may still be working

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What does a red X in Device Manager indicate?

The device is disabled

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How should you create a mounted drive?

Map a drive letter to an empty NTFS volume

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What is the purpose of the Sync Center in Windows XP and Vista?

It synchronizes offline files for multiple computers and mobile devices

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Where are the user profiles stored in Windows Vista?

c:\Users

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Where are the user profiles stored in Windows 2000 and XP?

c:\documents and settings\

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What happens when a MAC filtering is enabled on a wireless network?

Only MAC addresses that are specifically allowed connection are granted connection

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Which version of Windows Vista cannot join a domain?

Vista Home Basic

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Which version of Windows Vista is comparable to Windows XP Media Center edition?

Windows Vista Home Premium

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Which registry key stores information about all users on a computer?

hkey_users

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What is the purpose of Windows Sidebar in Windows XP and Vista?

It is a panel on the desktop that is able to host and manage mini-applications known ad “gadgets.” It is useful to display things you may want to see, such as a clock, a calendar, and the computer performance statistics.

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What are the minimum hardware requirements to use the Aero feature in Windows Vista?

1 GHz 32-bit or 64-bit processor
1 GB of RAM
Graphics processor with a minimum of 128 MB graphics memory, which supports DirectX 9 with a Windows Dispaly Driver Model driver, Pixel Shader 2.0 in hardware, and 32 bits per pixel

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What is the purpose of the Sticky Keys feature?

It is an accessibility feature in Windows XP and Vista designed for people who have difficulty holding down two or more keys simultaneously

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Where should you go to adjust the size pf the virtual memory in Windows XP or Vista?

Click Control Panel. Double-click System. Click the Advanced tab, click the Performance button, and then click the Advanced tab.

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What is the default size of the paging file?

1.5 times the amount of RAM

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Which key combination is used to break or stop the current command at the command line?

Ctrl + C

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Which command-line utility is used to copy multiple files and folders at the same time from a command prompt?

xcopy.exe

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While configuring a service from the Services snap-in, what should you select in the Startup type drop-down menu to ensure that the service starts every time Windows boots?

Automatic

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Where should you copy the shortcut to a Line-of-business (LOB) application to ensure that the application starts automatically for all users when Windows XP boots?

In the C:\Documents and Settings\All Users\Start Menu\Programs\Startup folder

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Which folder in the Start Menu stores shortcuts to programs that start automatically when Windows boots?

Startup

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Which Recovery Console command is used to correct a corrupted Windows boot sector?

Fixboot

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What does the ‘A device in system.ini cannot be found’ error message indicate?

There are issues with some settings in the system.ini configuration file

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What will happen if the startup media is missing Windows boot files?

The computer will display an error while booting up.

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What three conditions can result in the ‘NTLDR No operating system found’ error message on a Windows computer?

Boot files are corrupt
Boot sector is corrupt
No operating system is installed

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Where will any installation program copy the temporary installation files during the installation process?

In the c:\Documents and Settings\user_name\Local Settings\Temp folder

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Which command can you run to start the Disk Cleanup utility in Windows XP?

cleanmgr.exe

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Which Windows utility allows you to free up disk space by removing optional Windows components and programs that you do not use?

The Disk Cleanup utility

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Which command-line utility can you use in Windows XP to search for a text string in a file or files?

Find

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Which command-line utility in Windows XP can you run to compare the contents of two files or sets of files?

COMP

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Which command-line utility in Windows XP can you use to display or alter the compression of files on NTFS partitions?

COMPACT

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Which part of a command line utility alters the action of the command, such as widening or narrowing the function of the command?

A switch

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Which tool can you use to track and control disk space usage for NTFS volumes on a Windows XP computer?

Disk Quota

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Which file system should you use to format a volume to enable disk quota on that volume?

NTFS

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Which account is not included in the disk quota system?

Administrator account

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Which tool in Windows XP can you use to create images of an operating system for duplication from one computer to another computer?

System Preparation tool (sysprep.exe)

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Which tool in Windows XP automates the Windows mini-Setup program?

System Preparation tool (sysprep.exe)

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What is the name of the answer file for the Sysprep.exe tool in Windows XP?

Sysprep.inf

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Which wizard should you run to build the Sysprep.inf answer file for the Sysprep.exe tool in Windows XP?

Setup Manager Wizard

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Which .cab file on the Windows XP operating system CD-ROM contains the Sysprep.exe tool?

The Deploy.cab file in the \Support\Tools folder

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What would be the total amount of RAM available to the operating system if the computer has a total of 256 MB of RAM and 16 MB of video shared memory?

240 MB

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Which file is required at startup by Windows operating systems to display a menu of operating systems currently on the computer to allow the user to easily select which operating system to load?

Boot.ini

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Where is the Boot.ini file located on Windows operating systems?

Root directory of the primary hard disk drive

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Which command line utility can you use to modify the Boot.ini file in Windows operating systems?

Bootcfg.exe

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Which switch in the Boot.ini file forces the system into standard 640x480 16-color VGA mode by using a video driver that is compatible with any video adapter?

/basevideo

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Which switch in the Boot.ini file displays the device driver names while they are being loaded?

/sos

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Which rights are required for a user to install an application on a computer?

Local administrative rights

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Which type of activities can a user perform under a normal user account?

Use instant messaging, access emails, change the icon for My Computer, and so on

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Which file system supports Encrypting File System (EFS) to increase security?

NTFS

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Which file system or systems support file compression and disk quotas?

NTFS

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What is the only way to switch back to the FAT32 file system after you convert from FAT32 to NTFS?

Reformat the drive or partition

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Which file system includes features that are required for hosting Active Directory?

NTFS

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Which command should you run to manually start a service on a Windows XP computer?

Net start service-name

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Which command should you run to manually stop a service on a Windows XP computer?

Net stop service-name

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Which command should you run to create a user account from the command prompt on a Windows XP computer?

net user username /add

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Which command hsould you run to delete a user account from the command prompt on a Windows XP computer?

Net user username /delete

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Which utility can you use to scan all protected files to verify their versions on a Windows XP computer?

System File Checker (sfc.exe)

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Which rights are required to run the System File Checker (sfc.exe) utility on a Windows XP computer?

Administrative rights

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Which Windows utility allows you to free up disk space by removing all system restore points except the most recent restore point?

The Disk Cleanup utility

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Which command switch is used to display the other available command switches along with their descriptions for a command line function?

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What symbol is used to add a switch to any command line utility or function?

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Where is a copy of a user’s profile stored?

%systemdrive%\Documents and Settings\%username%

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Where is the installation file cached if a user installs a program by using his/her user ID named user1?

%systemdrive%\Documents and Settings\User1\Local Settings\Temp

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At which location is the Internet Explorer offline cache stored for a user who is logged on to a Windows XP computer?

%systemdrive%\Documents and Settings\Username\Local Settings\Temporary Internet Files

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At which location are the desktop items, including files and shortcuts, stored for a user who is logged on to a Windows XP computer?

%systemdrive%\Documents and Settings\Username\Desktop

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At which location is the application specific data, such as a custom dictionary for a word processing program, stored for a user who is logged on to a Windows XP computer?

%systemdrive%\Documents and Settings\Username\Application Data

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At which location is the Internet Explorer history stored for a user who is logged on to a Windows XP computer?

%systemdrive%\Documents and Settings\Username\Local Settings\History

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Which command line utility can you use in Windows XP to locate and consolidate fragmented boot files, data files, and folders on local volumes?

defrag.exe

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Which file systems can you defragment by using the Defrag,exe utility in Windows XP?

File Allocation Table (FAT), FAT32, and New Technology File System (NTFS)

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Which command can you run to start the Disk Defragmenter Microsoft Management Console (MMC) snap-n in Windows XP?

dfrg.msc

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How many volumes can you defragment at a time by using the Disk Defragmenter utility in Windows XP?

One

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What is the minimum amount of free disk space that must be available on a disk drive for the Disk Defragmenter to completely and adequately defragment it?

15%

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Which command should you run on a Windows XP computer to force defragmentation of volume D: regardless of whether it needs to be defragmented or even if free space is low?

defrag d: -f

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Which command should you run only to analyze volume D: for defragmentation on a Windows XP computer?

defrag D: -a

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Which parameter of the defrag.exe command line utility should you use to display the verbose output of the defragmentation process of volume D: on a Windows XP computer?

defrag D: -v

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Which parameter of the defrag.exe command line utility can you run to display the help text for the utility on a Windows XP computer?

defrag -?

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Which types of disks can be defragmented by using the Disk Defragmenter utility on a Windows XP computer?

dynamic and basic disks

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Which command line utility can you use in Windows XP to compare the contents of two floppy disks?

diskcomp

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Which command should you run in Windows XP to compare the contents of two floppy disks?

diskcomp [drive1: [drive2:]]

Which command line utility can you use in Windows XP to copy the contents of one floppy disk to another?

diskcopy

Which command should you run in Windows XP to copy the contents of one floppy disk to another?

diskcopy [drive1: [drive2:]]

Which command should you run in Windows XP to copy the contents of one floppy disk to another and verify that the information is copied correctly?

diskcopy [drive1: [drive2:]] [/v]

How can you unsure that a user’s map drive returns when they log back on?

Enable ‘Reconnect at logon’ when mapping the drive

What should you do to share a folder out to different groups of users on a Windows XP computer?

Disable simple file sharing and install File and Print Sharing for Microsoft Networks

Which commands can you use to repair the contents of the cache folder of System File Checker utility if the cache folder becomes damaged or unusable?

sfc /scannow, sfc /scanonce, or sfc /scanboot

Which System File Checker (sfc.exe) utility command scans all protected system files immediately after you run it and replaces incorrect versions with correct Microsoft versions?

sfc /scannow

Which File System Checker (sfc.exe) utility command scans all protected system files one time when you restart your computer?

sfc /scanonce

Which File System Checker (sfc.exe) utility command scans all protected files every time you start your computer?

sfc /scanboot

Which two new switches are included in the chkdsk program in Windows Xp that were not included in previous versions?

/c and /i

Which switch in the chkdsk program in Windows XP directs chkdsk to skip the checks that detect cycles in the directory structure?

/c switch

Which switch in the chkdsk program in Windows XP directs chkdsk to skip the checks that compare directory entries to their corresponding file record segments?

What should you do to run chkdsk in read only mode?

Run chkdsk without parameters

Which switch in the chkdsk program in Windows XP locates bad sectors and recovers readable information from a hard drive?

/r switch

Which switch in the chkdsk program in Windows XP fixes errors on the disk?

/f switch

Which switch in the chkdsk program in Windows XP forces the volume to dismount first if necessary and includes the functionality of the /f switch?

/x switch

Where should you create a program shortcut in Windows XP or Windows 2000 to ensure that the program starts automatically for every user that logs on to the computer?

In %systemroot%\Documents and Settings\All Users\Start Menu\Programs\Startup folder

Which folder in the documents and settings folder contains settings that apply to all users that log on to a Windows XP or Windows 2000 computer?

%systemroot%\Documents and Settings\All Users folder

Which folder on Windows XP and Windows 2000 computer contains a folder for storing each user’s profile that logs on to the computer?

%systemroot%\Documents and Settings folder

Which standard for code numbers is used in Windows to represent characters to utilize built in language support?

American Standard Code for Information Interchange (ASCII)

Which security feature is installed on a Windows XP computer after upgrading to Service Pack 2 (SP2) and restarting the computer?

Windows Firewall

Which feature of Windows XP was replaced by Windows Firewall during the installation of Service Pack 2 (SP2)?

Internet Connection Firewall (ICF)

What should you do to ensure that traffic for a custom application is not blocked by Windows Firewall?

Add the application to the exceptions list in Windows Firewall

Which Microsoft Management Console (MMC) snap-in contains all the services that are available on a Windows XP computer?

Services snap in

Which administrative template can you use to configure properties of a service in a Windows XP computer?

Services snap in

Where is the services administrative applet located on a Windows XP computer?

Control Panel > Administrative Tools > Services

What is the best way to allow only a set of users on a Windows XP computer to access a specific resource?

Create a group with permission to access the resource and place the users in that group

Members of which group have a temporary profile created when they log onto a Windows XP computer?

Guests group

What are the two methods to determine the type of RAM appropriate for your computer while upgrading or replacing the RAM in the computer?

Inspect the physical RAM already installed in the computer
Consult the motherboard manufacturer’s catalog or web site

What could be the MOST likely cause for a 16-color mode limitation problem when you upgrade a computer to Windows XP?

Incompatible video adapter driver

Which utility would you use to clear the system log when it becomes full?

Event Viewer

What are the three types of events that are displayed in Event Viewer?

Errors, Warning, and Information

Which users can gain access to security logs in Event Viewer on a Windows XP computer?

Only users with administrative rights

In which three formats can you archive event logs if you want to save the log data?

Log-file format (.evt), Text-file format (.txt), and comma-delimited text-file format (.csv)

Which command should you run to manually start the print spooler service on a Windows XP computer?

net start spooler

Which component on Windows operating systems delivers print jobs from applications on the client computer to print servers?

Client spooler (Winspool.drv)

Which recovery option can you use to recover a damaged system while booting from an XP CD-ROM?

Automated System Recovery (ASR)

Which feature in Windows XP replaces the Emergency Repair Disk used in Windows 2000 and Windows NT 4.0?

Automated System Recovery (ASR)

What should you do to run the Automated System Recovery (ASR) wizard?

Run NTBackup.exe and click Automated System Recovery wizard

Which key should you press during the text-only mode section of Setup while recovering a computer by using Automated System Recovery (ASR)?

Which three items are required to perform sytem recovery by using Automated System Recovery (ASR)?

ASR floppy disk, previously created backup media, and the original operating system installation cd

Which two .sif files that are used during an ASR restore operation must reside on the root of the ASR floppy disk?

ASR.sif and Asrpnp.sif

What should you use to clear the log file if a user receives an error message stating ‘error log full’?

Event Viewer

Which option should you select in Event Viewer to clear event logs?

Right-click event log category, and select Clear all Events option

Which type of media is BEST suited for a user who wants to back up several gigabits of data?

Digital Linear Tape

How much data can be stored on a single side of a dual layer DVD disk?

8.5 GB

How much data can be stored on a single side of a single layer DVD disk?

4.7 GB

Which log should you examine to find events related to valid and invalid logon attempts?

Security log

Which log should you examine to find events logged by programs?

Application log

Which log should you examine to find events logged by Windows XP system components?

System log

What should you do to prevent system instability when installing device drivers?

Install signed drivers

Which three features of Windows XP can you use to ensure that device drivers and system files remain in their original, digitally-signed state?

Windows File Protection, System File Checker, and File Signature Verification

Why is it important to use only signed drivers with Windows computers?

Unsigned drivers can cause system instability and security issues

What are the three signature verification options that can be set in Windows XP?

Ignore, Warn, and Block

Which driver signing option displays a message to the user when a user attempts to install a device driver without a digital signature but does not prevent the user from installing the unsigned driver?

Warn

Which driver signing option prevents installation of device drivers that are not digitally signed?

Block

Which printer configuration option ensures that the same printer is presented to a user every time the user prints a document?

Set as default printer

Which tool can you use in Windows XP to copy and paste special characters into your document, such as the trademark symbol, especially mathematical characters, or characters from the character set of another language?

Character map

Where is the character map tool located by default in Windows XP?

Start > Programs > Accessories > System Tools > Character Map

Which command can you run to open the Character Map tool in Windows XP?

Charmap.exe

Which tool can you use to create unique letters and logos for your font library?

Private Character Editor

Which command should you run to open the Private Character Editor utility in Windows XP?

Eudcedit

Where is the System Restore tool located on a Windows XP computer?

Start > Programs > Accessories > System Tools > System Restore

What is the only type of sharing available in Windows XP Home edition?

Simple File Sharing

What should you do to ensure that you are able to specify an Access Control List (ACL) for a shared folder on a Windows XP Professional computer?

Disable Simple File Sharing

What should you do to disable Simple File Sharing on a Windows XP Professional computer?

Clear the Use Simple File Sharing (Recommended) check box on the View tab of the Folder Options dialog box

Which data storage scheme uses multiple hard drives to share or replicate data among the drives?

Redundant Array of Independent Disks (RAID)?

What is the minimum number of disk drives that are needed to implement RAID-5?

Three

Which Redundant Array of Independent Disks (RAID) level splits data evenly across two or more disks with no parity information for redundancy?

RAID 0

What is the minimum number of disk drives that are needed to implement RAID-0?

Two

What is the minimum number of disk drives that are needed to implement RAID-1?

Two

What is the minimum number of disk drives that are needed to implement RAID-3?

Three

Which Redundant Array of Independent Disks (RAID) levels provide fault tolerance?

RAID 1, RAID 2, RAID 3, and RAID 5

How can you configure Windows Update to automatically check for updates every day?

Go to Start > Settings > Control Panel > System > Automatic Updates. Select Automatic (Recommended).

Where do you change the size of the paging file in Windows XP?

Control Panel > System > Advanced > Performance > Settings > Advanced > Virtual Memory

Why should you let the Windows XP operating system manage the paging file?

The operating system will adjust how much of a process’ virtual memory that it needs.

To what group does a user on a Windows XP computer need to belong to install an application?

Administrators or Power Users

What feature in Windows XP allows you to roll back to a previous version of a driver while leaving the other drivers at their current version?

Rollback Driver in Device Manager

What Windows utility can you use to prepare an image for duplication?

Sysprep

What should you do to operate a USB scanner or printer after connecting the device to a USB port?

Connect the device to a power source

Which key on a notebook computer allows you to use letter keys to input numbers?

Num Lock

What will happen if an incorrect partition path is specified in the BOOT.INI file?

Windows will not boot

What should you do to create a new folder in the My Documents folder?

Open the My Documents folder, right-click the empty area, select New, and select Folder

Which command will display the Shared folders snap-in in a Windows computer?

fsmgmt.msc

Where does setup.exe copy temporary files while setup is being executed?

Into the Temp folder

When would you receive the following error message on a Windows computer: Continuing your installation of this software may impair or destabilize the correct operation of your system.”?

When installing unsigned drivers on a Windows computer

How should you boot your Windows computer to remove an application if the application cannot be removed by starting Windows normally?

Boot the computer in Safe mode

What may be the cause of the following error message on a Windows computer: “Non-system disk or disk errorReplace and strike any key when ready.”?

The computer has a non-system bootable disk inserted in the floppy drive

What does a blue screen error indicate when booting up a Windows computer?

Boot process failure

What may be the cause of the following error message on a Windows 2000 computer: “A kernel file is missing form the disk. Insert the system disk and restart the system.”?

The NTLDR.com file is corrupt

Which utility in Windows XP allows you to configure a script, program, or document to run at a specified time?

Scheduled Tasks

Which service must be running and properly configured to run tasks by using Scheduled Tasks utility?

The Task Scheduler service

How should you configure the Task Scheduler service to ensure that the service starts?

Configure the service to log on with the local system account

What could be a reason that a scheduled task did not execute at the scheduled time?

Task scheduler service was stopped or disabled

Which recovery feature in Windows XP can you use to start your computer by using the most recent settings that worked?

Last Known Good Configuration

What should you do to return a system to its original state when a system becomes unstable after you install a new driver for your video adapter?

Boot from Last Known Good Configuration

Which feature in Windows XP restores registry information and driver settings that were in effect the last time the computer started successfully?

Last Known Good Configuration

In which registry key does Windows XP restore information when you start a computer by using the Last Known Good Configuration feature?

hkey_local_machine\System|CurrentControlSet

Which key should you press to invoke Windows Advanced Options menu to select Last Known Good Configuration?

Which feature of Windows XP allows you to return your computer to a previous working state by taking a snapshot of critical system files and some program files?

System Restore

Which Windows XP Service Pack 2 (SP2) feature ensures that a computer should have a software firewall, an up-to-date antivirus program, and Automatic Updates set to download and install updates automatically?

Security Center

Which Windows Local Security Settings policy can you use to prevent unwanted programs from running when installed?

Software Restriction Policies

Which tool is used to create a Windows help file in the compressed HTML (.chm) file format?

Microsoft HTML Help 1.x SDK

Which file format does not have a specific structure and can be used for text, graphic, or general binary data?

.dat

Which is the default file format used for storing Word document files?

.doc or .docx, depending on the version of MS Word

What is the maximum amount of memory that is supported by the Windows XP Professional operating system?

4 GB

What is the minimum required RAM for Windows XP?

64 MB

What is the recommended RAM for Windows XP?

128 MB

Which command is used to change file characteristics for a single file or directory?

The ATTRIB command

Which parameter of the ATTRIB command is used to set the read-only file attribute?

Which parameter of the ATTRIB command is used to clear the read-only file attribute?

-R

Which parameter of the ATTRIB command is used to set the system file attribute?

Which parameter of the ATTRIB command is used to clear system file attribute?

-S

Which parameter of the ATTRIB command is used to set the hidden file attribute?

Which parameter of the ATTRIB command is used to clear the hidden file attribute?

-H

What are two ways to change the attribute of a file to read-only?

Use the ATTRIB command at a command prompt, or right-click the file icon to open the file properties

Which file in the Windows 2000 CD-ROM consists of drivers for hardware?

Drivers.cab

Which command should you use in the Drivers.cab file to replace a corrupted hardware driver?

The EXTRACT command

Which Windows recovery option saves the system registry during each login?

Last Known Good Configuration

What is the minimum RAM required for Windows 2000 Professional installation?

64 MB

Which command is used to check the directory structure in old versions of Windows?

The scandisk command

How do you remove a USB jump drive from a Windows XP computer?

Click the Safely Remove Hardware icon and click Stop

Which command is used to allow modifications to the startup process of a Windows computer?

The msconfig command

What happens when you simultaneously press the Windows key and the L key?

The computer is locked

Which keys are used to maneuver a Windows computer in which the mouse is not working?

The Tab and arrow keys

When your computer is not responding, which function key should you press to run the Automated System Recovery (ASR) feature after inserting the Windows XP installation CD-ROM?

Which function key is used to install a third-party Redundant Array of Independent Disks (RAID) or Small Computer System Interface (SCSI) driver during the installation of Windows 2000 or later versions?

Which key should you press during startup to display the Windows 2000 Startup menu?

Ctrl or F8

Which command is used to change the log file size in New Technology File System (NTFS)?

The chkdsk/L[:size] command

Which file passes the information about hardware configuration of the operating system of the NT Loader (NTldr)?

The NTdetect.com file

Which command is used to convert a File Allocation Table (FAT) or FAT32 volume to a New Technology File System (NTFS) volume after the installation of Windows XP?

The convert c: /fs:ntfs command

Which boot menu option in Windows XP offers the least functionality?

Safe Mode Command Prompt Only

Which type of files can you modify using edit.com from the command line?

text files

What is the name of the initial phase of the Windows XP installation?

Text mode phase

During which phase of the Windows XP installation do formatting and partitioning occur?

Text mode phase

How many active system volumes can be made on a hard drive at one time?

One

What is the common name used for a volume containing the startup files?

System volume

What is the common name used for a partition containing the operating system files?

Boot partition

What error is generated when none of the partitions is marked as active on the hard disk drive?

“Error loading operating system”

What informs the BIOS that the partition or the volume is a valid system partition?

Active partition

Which drive on a partition cannot be marked as active?

Logical drive

Which command should you run to check fragmented files?

defrag.exe

What is the advantage of defragmenting a hard disk drive?

Improves file access time

What is the main cause of failure of the Disk Defragmenter utility in Windows?

Not enough free disk space

Which file system tool is used to organize clusters on a volume to be more contiguous, improving the file system performance?

The Disk Defragmenter tool

Which command is used to display the status of a disk in the current drive?

The chkdsk command

Which command is used to create the Master Boot Record (MBR) and file Allocation Tables (FAT) in older versions of Windows and DOS?

The fdisk command

Which utility is used to detect common faults, repair logical and physical errors on Windows 2000, XP, and Vista hard disk drives, including lost clusters, and cross-linked files?

The chkdsk command

Which software should be upgraded when a network adapter does not work after installing a new version of Windows?

The network adapter driver

Which Windows XP utility is used to create, modify, display, and delete partitions on the hard disk?

DiskPart

How do you configure a wireless adapter with Windows 2000?

Use the software that came with the adapter

Where can the Network Connections icon be located in a Windows XP system?

In the Network and Internet Connections window in the Control Panel

Which three features are provided in Windows Security Center after upgrading Windows XP with Service Pack 2 (SP2)?

Firewall, virus protection, and automatic updates

Which command is used to write a new partition boot sector to an existing partition?

Use the fixboot command from the recovery console

Which command should you use to erase all the information on the disk, test the disk to make sure all sectors are reliable, mark bad sectors, and create internal address tables that it later uses to locate information?

The format command

What type of formatting method creates the tracks and sectors on a hard disk and the physical format that states where data is stored on the disk?

Low-level format (LLF)

What should you do when a user reports that the system reboots continuously displaying the Windows XP logo screen?

Restart a computer using Last Known Good Configuration

In Windows XP, which Control Panel applet can you use to delete the Temporary Internet files?

Internet Options

Which command can you use to restore a file from the Windows 9x Installation CD?

extract

Which utility do you use to extract a file from a .cab file?

extract.exe

Which command-line utility is used to uncompress files on a Windows XP computer?

expand

Which tool is used on a Windows XP computer to transfer images, documents, and music from an old computer to a new computer?

File and Settings Transfer Wizard

Which tool is used to migrate users when performing an upgrade from Windows NT to Windows 2000?

User State Migration Tool (USMT)

Which name is used to save the answer file created to perform an unattended Windows installation from the CD?

winnt.sif

Which Windows utility should be used routinely to improve the access time for files stored on hard disks?

Disk Defragmenter

Which Windows 2000 utility can you use to detect common faults and repair logical and physical errors on a Windows 000 hard drive, including lost clusters and cross-linked files?

chkdsk

Which Windows XP and Vista utility can examine a hard disk surface for physical defects and check its file system for logical errors?

chkdsk

What utility can you use to fix a corrupt master boot record on a Windows 2000 or XP computer?

Recovery Console

What is the function of the Dr. Watson utility?

To record the status information relating to application crashes

Which diagnostic tool gathers information or captures a snapshot of your computer when a problem occurs with a program?

Dr. Watson

Which Windows 2000 tool combines System Tools, Disk Management, and Disk Defragmenter?

Computer Management

What should a technician do to install Service Pack 4 (SP4) on a computer running Windows 2000 Professional SP2?

Install SP4 directly because SP4 includes SP3

Which utility is used to check a computer to be upgraded from Windows NT to Windows 2000?

chkupgrd.exe

Which utility is used to back up files and folders on a computer running Windows XP?

Microsoft Backup utility

Which command is used to execute the backup utility from the Run dialog box on Windows XP?

ntbackup.exe

Which client operating systems support the System Restore feature?

Windows ME, XP, Vista, and 7

Which utility is used to create restore points on a Windows XP and Vista computer?

System Restore

Which tool is used to create or update an Emergency Repair Disk in Windows 2000?

Backup tool

Which command-line utility is used to restore a registry backup on a Windows XP computer?

ntbackup.exe

What media or path can be used to perform a Windows XP unattended installation?

CD-ROM or a network connection

Which directory from the Windows XP CD must be on a network share for an unattended install?

\i386 directory

Which Windows utility is used to create answer files for unattended installations?

setupmgr.exe

Which Windows 2000, XP, and Vista program searches your drive and then lists temporary files, Internet cache files, and unnecessary program files that you can safely delete?

Disk Cleanup

Which Windows utility helps you to improve security for a Windows operating system by ensuring that the operating system is up to date?

Windows Update

Which Windows utility can you use to edit the system.ini, boot.ini,a dn win.ini files?

System Configuration Utility (msconfig)

Which Windows utility is used to diagnose hardware related problems?

Device Manager

Which tool should you use to perform installation on another user’s computer with administrative rights?

Remote Desktop Connection

Which tool should a user use to request help from an expert user?

Remote Assistance

Besides using Remote Desktop, how can you format a drive on another Windows XP computer?

Use Computer Management to connect to another computer, and use Disk Management to format the drive

How can you view the application log on another Windows XP computer?

Use Computer Management to connect to another computer, and use Event Viewer to read the application log

Which Windows utility can you use to view the application log?

Event Viewer

In Windows XP, which utility should you use to prevent an application from loading at startup without uninstalling the application?

System Configuration utility (msconfig)

In the Windows Backup Utility, what should you back up to ensure that the registry is backed up?

System State

What command-line utility on your Windows XP computer do you use to back up the System State data?

ntbackup.exe

Which program is used to list the drives available on a computer running Windows XP?

My Computer

Which program is used to list frequently accessed shared folders on a Windows XP computer?

My Network Places

What should you do to map network drives on Windows XP?

Right-click My Network Places or My Computer and select Map Network Drive

Which tool should you use on a Windows XP computer to display the list of other computers on the network?

My Network Places

Which command line utility in Windows XP is used to partition a hard drive?

diskpart

When trying to upgrade from Windows 98 second edition to Windows XP, you get an error message that says your copy of Windows XP does not support upgrading from an evaluation copy of Windows. What causes this error message?

Your Windows XP CD-ROM is only designed to upgrade Windows 2000 Professional to Windows XP

Which command is used to upgrade from Windows 98 to Windows XP?

winnt32.exe

What are the three most common problem types encountered after a user upgrades an operating system?

Drive or partition size issues, memory issues, and device driver issues

What is the supported upgrade pathway while upgrading Windows 95 to Windows XP?

First upgrade Windows 95 to Windows 98 and then to Windows XP

Which utility is used to check hardware and software compatibility while performing upgrade from Windows 98 to Windows XP?

Windows XP Upgrade Advisor

Which operating system do you have to upgrade a Windows 95 computer to before upgrading to Windows XP?

Windows 98

Which commonly used tool assists you in recovering a Windows-based computer that does not start properly or does not start at all?

The Windows Recovery Console

Which Windows XP feature assists you in restoring your computer to an earlier state in case of a failure?

System Restore

Which Windows XP recovery option assists you in booting up your computer in the event of a har ddisk failure?

Automated System Recovery (ASR)

Which Windows tool allows you to modify the boot.ini file, disable services, and disable startup items?

System Configuration Utility (msconfig)

Which two backup types should you use in combination to provide the quickest backup method requiring the least amount of storage space?

A combination of normal and incremental backup

Which two backup types should you combine to use minimum disks and tapes for storing data?

A combination of normal and differential backups

Which type of backup type uses maximum disks and tapes for storing data?

Normal or full backup

Which previous versions of Windows client operating systems can be upgraded to Windows 2000?

Windows 95, Windows 98, Windows NT 3.51 Workstation, and Windows NT Workstation 4.0

Which previous versions of Windows client operating systems cannot be upgraded to Windows XP Professional?

Windows 3.1, Windows 95, and Windows NT 3.51 Workstation

What is the maximum number of monitors that can be connected to a Windows XP computer?

If you press the Ctr + Esc key combination on a Windows XP computer, what will the result be?

The Ctr + Esc key combination will bring up the Start Menu

If you are logged onto a Windows XP computer, which key combination should you use to bring up the Task Manager?

Ctr + Alt + Dlt

What key combination should you use to lock a Windows XP computer?

Win + L

Which tool can you use to identify potentially incompatible hardware devices and software applications before installing Windows 2000?

Windows 2000 Readiness Analyzer

What file system should you use if you are dual booting between Windows 2000 and Windows XP?

NTFS

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