OM Exam 1

Question 1

5 Basic Management Functions of Operations Managers

Answer 1

Planning, Organization, Staffing, Leading, Controlling.

Question 2

Management Cycle

Answer 2

Plan –> Execute –> Control

Question 3

measure of process improvement

Answer 3

productivity

Question 4

Primary functions of all organizations

Answer 4

Marketing, Operations, Finance/Accounting

Question 5

Walter Shewhart is listed among the important people of operations management because of his contributions to

Answer 5

statistical quality control

Question 6

The person most responsible for popularizing interchangeable parts in manufacturing was

Answer 6

Eli Whitney

Question 7

The “Father of Scientific Management” is

Answer 7

Frederick W. Taylor

Question 8

Who is associated with contributions to quality control in operations management?

Answer 8

W. Edwards Deming

Question 9

Which input has greatest potential to increase productivity

Answer 9

management

Question 10

Productivity can be improved by

Answer 10

decreasing inputs while holding outputs steady

Question 11

3 commonly used productivity variables

Answer 11

labor, capital, management

Question 12

tell an organization where it is going

Answer 12

Mission statement

Question 13

tells the organization how to get there

Answer 13

Strategy

Question 14

what 3 strategic concepts allows a firm to achieve its mission

Answer 14

differentiation, cost leadership and quick response

Question 15

Standardization is an appropriate strategy in which stage of the product life cycle?

Answer 15

maturity

Question 16

Cost minimization is an appropriate strategy in which stage of the product life cycle?

Answer 16

decline

Question 17

The stage in the product life cycle at which it is a poor time to change quality is

Answer 17

maturity

Question 18

The three steps of the operation manager’s job, in order, are:

Answer 18

develop the strategy, establish the organizational structure, find the right staff

Question 19

Which of the international operations strategies involves high cost reductions and high local responsiveness?

Answer 19

transnational strategy

Question 20

Which of the international operations strategies involves low cost reductions and low local responsiveness?

Answer 20

international strategy

Question 21

Which of the international operations strategies uses import/export or licensing of existing products?

Answer 21

international strategy

Question 22

Which of the international operations strategies uses the existing domestic model globally?

Answer 22

multidomestic strategy

Question 23

a firm that has extensive involvement in international business, owning or controlling facilities in more than one country.

Answer 23

multinational corporation (MNC)

Question 24

_____ strategy utilizes a standardized product across countries

Answer 24

global

Question 25

_____ strategy uses subsidiaries, franchises, or joint ventures with substantial independence

Answer 25

multidomestic

Question 26

_____ strategy describes a condition in which material, people, and ideas cross or transgress national boundaries.

Answer 26

transnational

Question 27

which strategy uses decentralized authority with with substantial autonomy at each business

Answer 27

multidomestic

Question 28

strategy that requires high degree of centralization

Answer 28

global

Question 29

Five Project Variables include:

Answer 29

Quality
Scope
Schedule
Cost
Resources

Question 30

longest path time through a network, shortest time in which project can be completed, no slack time, any delay on critical path delays the entire project

Answer 30

Critical Path

Question 31

a hieratical, logical decomposition of the elements of work needed to produce the project deliverables.

Answer 31

Work Breakdown Structure

Question 32

____ distribution is used by PERT analysis to calculate expected activity times and variances.

Answer 32

beta