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Flashcards in OCFD Philosophy Deck (30)
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1
Q

Vision Statement

A

To provide excellence through a unified Fire Department that is consistent, accountable, loyal, and safe.

2
Q

Firefighter requires first and foremost a_______.

A

Commitment

3
Q

Five Central themes concerning our lives in the fire service:

A

Commitment

Communication

Leadership

Expectations

Environment

4
Q

_____ is central in determining the nature of that environment in which we live and work, and directly impacts the quality of service we provide to our citizens.

A

Communication

5
Q

_____ by definition is to bind , as by a promise.

A

Commitment

6
Q

____ can be defined as the act of binding oneself by a social, legal, or moral tie or requirement, such as a duty, contract, or promise that compels one to follow or avoid a particular course of action.

A

Obligation

7
Q

___ can also be defined as promise or pledge to do something and to be entrusted to take certain courses of action.

A

Commitment

8
Q

We understand that it is not true commitment unless it contains____ to the organization

A

Loyalty

9
Q

OKC Firefighters show commitment by taking the time to_______

A

“Just do it right”

10
Q

We believe that trust, _____________ are needed to establish a working relationship with the citizens of Oklahoma City.

A

Compassion
commitment, and
Effective communication

11
Q

In order for a firefighter to be committed to the fire Department, the firefighter must feel _________.

A

The Department is committed to them

12
Q

____determine the expectations placed on us as Oklahoma City Firefighters and are based on how we as firefighters conduct ourselves on and off the job.

A

The people we serve

13
Q

An organizations_____ is a combination of its members appearance, actions, and intentions.

A

Pride

14
Q

Professionalism and ______ of the Fire Department and City should be a goal that every employee should strive to obtain.

A

Positive Representation

15
Q

____ is often the first impression we convey to others.

A

Appearance

16
Q

_____ is the measure of how well we do out jobs.

A

Performance

17
Q

Sometimes the _____ is overlooked at the worksite based on one’s date of employment. Litigation by a recruit could provide a culture shock.

A

“Golden rule”

18
Q

It is said that the most expensive words in business are ______.

A

“We have always done it that way”

19
Q

A ______ is one of the most valuable assets a person can have in life.

A

Positive attitude

20
Q

A _______ is a commitment to be the best, to be the standard, to set the benchmark by which the rest of the fire service is measured.

A

Commitment to excellence

21
Q

Poor service and relationships often spring from what three things?

A

Poor listening,

unsophisticated questioning,

inability to see through assumptions.

22
Q

______ is a never-ending, minute-by-minute, day-by-day search for the best way to serve our Department, our fellow firefighters, and the people we are sworn to protect.

A

Excellence

23
Q

Our greatest responsibility is to_______ at all times.

A

Set a good example

24
Q

Courage is not the absence of fear or the opposite of fear. It is what?

A

The ability to act in spite of fear

25
Q

What are the two most important characteristics of a successful leader?

A

Honesty & Integrity

26
Q

____is the capacity to walk the talk, to deal with issues straight on, and to do what the mission statement directs us to do.

A

Integrity

27
Q

True leader lead by what?

A

Example

28
Q

What do true leaders focus on?

A

What they can do for the organization

29
Q

______ people ranging from Corporal to Battalion Chief were selected an place on committee that was assigned one of the five major themes.

A

21

30
Q

Mission Statement:

A

Respond Quickly, Safely, Courteously- Meet the Need!

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