Nonverbal Communication Flashcards

1
Q

Types of nonverbal comm (KPPCH)

A
Kinesics = Body
Proxemics (Space)
Paralanguage (Voice)
Chronemics (time)
Haptics (touch)
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2
Q

Kinesics includes:

HEFBPPP

A
Physical appearance
Body types
Posture
Facial expressions
Eye movements
Pupil dilation
Head movements
Hand gestures
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3
Q

Body types:

A
ENDOMORPHS = Soft & rounded = Friendly, relaxed etc
MESOMORPHS = Muscular & athletic = Competitive, dominant etc
ECTOMORPHS = Thin, tall & delicate = Tense, pessimistic, introverted etc
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4
Q

Posture types:

A

INCLUSIVE VS NON-INCLUSIVE
FACE-TO-FACE VS PARALLEL BODY ORIENTATED
CONGRUENCE VS INCONGRUENCE
Unconsciously mimicking posture if interested (chameleon effect)

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5
Q

Women posture

A
Fluid & light gestures
Forward sitting
Moves entire body
Feedback increased
Fidgets less
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6
Q

Men posture

A

Forceful & restricted gestures
Moves arms independently
Feedback decreased
Fidgets more

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7
Q

Innate definition

A

Known from birth (facial expressions)

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8
Q

Eye contact functions

A

Build relationships
Establish/close down channels
Facilitating goals
Signal status & aggression

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9
Q

Proxemics zones

A
INTIMATE = 0-45cm
PERSONAL = 45 cm - 1.2 m 
SOCIAL = 1-3 m 
PUBLIC = 3 m and more
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10
Q

Factors influencing personal space (PERSONAL ZONE):

GASPLC

A
Gender
Age
Status
Personality
Liking
Cities/rural areas
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11
Q

Territoriality

A

Space used to comm occupancy/ownership

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12
Q

Territory types

A
PRIMARY = Exclusive control
SECONDARY = Not property BUT associated with person
PUBLIC = Accessible to all BUT can claim temporary ownership
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13
Q

Public territory markers

A
CENTRAL = Items used to reserve
EAR = eg. initials on pen
BOUNDARY = Divide territory from others
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14
Q

Seating arrangements

A
Round = Equality
Square = No unity
Rectangle = Head of table = Superiority
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15
Q

Paralanguage

A

Way we communicate and modify message meaning

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16
Q

Paralanguage - Women

A
Few fillers
Articulation & pronunciation
Soft
Breathy & flowing tones
Less abrupt
Pitch & inflection
Fast
Cry when angry
17
Q

Paralanguage - Men

A
Fillers
Nasal
Loud
Choppy tones
Abrupt
Increased volume & inflection
Slow
Yell when angry
18
Q

Types of time

A
FORMAL = Precise
INFORMAL = Rarely on time
MONOCHRONIC = Day revolves around clock = Scarce resource = Jobs most important
POLYCHRONIC = Emphasis on people = not worried about time = many tasks at once
19
Q

Haptics categories: (CPPHART)

A
CONTROL TOUCH
POSITIVE-EFFECT TOUCH
PLAYFUL TOUCH
HYBRID TOUCH
ACCIDENTAL TOUCH
RITUALISTIC TOUCH
TASK RELATED TOUCH
20
Q

Expectancy violation theory

A
SOCIETY & EXPECTATIONS
Rules for interactions
Only aware of expectations when breached
Tolerate some deviance
RESPONSE TO VIOLATIONS
Impact depends on: 
Violation valence (positive/negative)
Communicator reward valence (how positive/negative you feel about person)
COMMUNICATOR REWARD VALENCE
Sum of: Positive/negative attributes & potential to punish/reward in future.
21
Q

Ambiguous violations positive if:

A

Feel positive about person

Rewarded