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Flashcards in midterm Deck (118)
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1

For organizations to survive and adapt people must

1. Be motivated to join and remain in the organization
2. Carry out their basic work reliability in terms of productivity, quality, service
3. Be willing to continuously learn and upgrade their knowledge/skills
4, Be flexible and innovative

2

Taylorism/Bureaucrazy

1. High degree of specialization
2. Routinized procedures
3. Decision making power in upper management
Staff is motivated by promotion

3

Faults of Taylorism

* Repetitive work is boring - people do not develop new skills
* People lose sight of the significance of their work when tasks are specialized
* Strict rules can lead people to do the bare minimum or rebel
* Upper management decisions = missed opportunities, perpetual mistakes

4

1930's

- Social influence on workers
- Human relations movement: Hawthrone
- Increased productivity with more medium breaks, food and early end
- Improvements removed: increased performance - workers felt heard and valued (happy)

5

Contingency Approach

circumstantial guidance - there is no one best way to manage and appropriate management style depends on the situation.

6

Contemporary Management Concerns

Diversity, talent management/engagement, CSR, emploee health and wellbeing

7

Personality

the relatively stable set of psychological characteristics that influence the way an individual interacts with their environment

8

Dispositional approach

individuals possess stable traits of characteristics that influence their attitudes and behaviours. (ex. Using personality tests for hiring)

9

Situational approach

characteristics of the organizations setting influences people's attitudes and behaviours (ex. Rewards, emotions, processes)

10

interactionist approach

individuals attitudes and behaviors are a function of both dispositions and situations.

11

Strong situations

clear demands that restrict people from displaying their true traits

12

Weak situations

places few constraints on behavior making their traits more clear

13

Trait activation theory

traits lead to certain behaviors only when the situation makes the need for the trait. - FIT is important.

14

Personality trait

characteristics on which people differ that are relatively stable across situations and over time

15

Extraversion

extent to which is person is outgoing, sociable, assertive vs. shy, withdrawn, little change over life

16

Emotional Stability

extent to which a person has appropriate emotional control. People with high emotional stability are calm, self-confident and have high self esteem. Those with low are nervous, insecure and prone to stress. Increases in adulthood

17

Agreeableness

- extent to which a person is friendly, warm and approachable.
- More agreeable = tolerant, cooperative, friendly, eager to help others
- Less agreeable = cold, rude, uncaring, disagreeable.
- increases (across life) - develop experience and empathy

18

Conscientiousness

- extent to which a person is responsible and achievement oriented.
- High = dependable, responsible, hardworking, motivated
- Low = careless, impulsive, irresponsible, lazy
- Related to retention, attendance, theft
- Increases (fast at first, then slower) - responsibilities increase

19

Openness to experiences

- extent to which a person thinks flexibly and is receptive to new ideas
- High = curious, original, creative
- Less = inquisitive, traditional
- Increases, then decreases - know yourself better with age - more selective with experiences

20

Traits to job satisfaction

Emotional stability > conscientiousness > extraversion > agreeableness (openness unrelated to job sat.)

21

traits to job performance

conscioentiusness is biggest indicator

22

traits to unsafe behavior

extraversion, low emotional stability

23

traits for less deviance

high conscientiousness, agreeableness and emotional stability

24

best traits for Motivation

emotional stability and conscientiousness

25

best traits for teamwork

onscientiousness, extraversion, agreeableness and emotional stability

26

best traits for income and status

extraversion, conscientiousness and emotional stability

27

Locus of control

beliefs about if behavior is controlled by internal or external forces

28

High external control

- behavior is determined by fate, luck, powerful people
- Typically very religious people, Uncertainty generates stress

29

High internal control

- self-initiative, personal actions, free will
- Higher job and life satisfaction, committed, more money and promotions.
- Less stress, less burnout, plan their career better, less absent

30

Self monitoring

extent which people observe and regulate how they appear in social settings.