Management Skills and Corporate Culture Flashcards Preview

VCE Business Management 3/4 2017 > Management Skills and Corporate Culture > Flashcards

Flashcards in Management Skills and Corporate Culture Deck (8)
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1

Management Skills: Definitions and Features

Def: Management Skills refer to the abilities or competence that managers achieve business objectives.

Feat:
Communicating
Planning
Delegating
Interpersonal
Decision making
Leading

The leader must communicate his plans then delegate tasks based upon his decisions with interpersonal experience.

2

Communicating: Definitions, Advantages, Disadvantages and Features

Def: Communicating is the ability to transfer information from the sender to the receiver and listen to feedback

Ad: helps maintains relationships
Dis: Can lead to conflict if there are disagreeing views..

Feat: sender to the receiver. then the sender gets feedback. it can take many forms both verbal and non-verbal

3

Delegating: Definitions, Advantages, Disadvantages

Def: Delegating refers to the ability to transfer authority and responsibility from a manager to an employee to carry out specific activities

Ad: manages time effectively, staff can learn new skills, improves employee motivation

Dis: Mis use of power

4

Planning: Definitions and Features

Def: Planning is the ability to define business objectives and decide on methods or strategy to achieve them.

Feat:
Strategic (Long term)- 2-5 years
Tactical (Medium)- 1-2 years
Operational (Short)- day to day

SWOT= Strengths, Weaknesses, Opportunities, Treats

5 step Planning process
1. define the objective
2 analyse the environment= SWOT
3. develop alternative strategies
4. Implement an alternative
5. monitor and seek feedback

5

Leading: Definitions, Advantages, Disadvantages

Def: Leading is the ability to influence and motivate people to work towards the achievement of the business.

Ad: High moral of staff, higher productivity and achievement of objectives.

Dis: Managers may be to busy leading that they have no time to contribute to productive activities.

6

Decision Making: Definitions, Advantages, Disadvantages and Features

Def: Decision Making is the ability to identify the options available and choose a specific course of actions from the alternatives

Ad: make decisions quickly
Dis: not good for decisions made in groups which may be slow

Feat: good in case of emergency

1. Develop Objectives and Criteria
2. outline the facts
3. identify the alternative solutions
4. analyse the alternatives
5. Choose one alternative and implement it

7

Interpersonal: Definitions, Advantages, Disadvantages

Def: Interpersonal is the ability to deal or liase with people and build good relationships with employees

Ad: can inspire staff, overcomes conflicts

Dis: some may use it to manipulate

8

Corporate Culture: Definitions and Features

Def: Corporate Culture refers to the values, beliefs, ideas and expectations shared by members of a business

Feat:

Official: The Policies, Slogans and objective of a business
Real: The unwritten and informal rules that guide how the businesses employees behave

1. Values and Practices
2. Symbols
3. Rituals, rites and celebrations
4. Heros