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Flashcards in Management skills Deck (6)
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1
Q

Communication

A

Process of creating and exchanging info between people.
Personal
Internal organisational
External operational

2
Q

Delegation

A

Passing of authority down the hierarchy to perform tasks or make decision.

3
Q

Planning

A

Formalised decision-making that is future orientated.

4
Q

Leading

A

Influencing others and guiding them to achieve goals of the business.
Manager should know when to step in and step away.

5
Q

Decision-making

A

Multi-step approach whereby a selection is made between a range of alternatives.

6
Q

Interpersonal

A

Everyday skills used by a manager when dealing with people on a personal basis.