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Flashcards in Management of Industrial Relations 2 Deck (21)
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1
Q

What is the 3-stage process for analysing conflict?

A
  1. Description: identify symptoms
  2. Explanation: diagnose cause
  3. Prescription: offer solution
2
Q

What is Pluralism?

A

Structure of employment relationship contains potential for conflict, which is therefore legitimate and inevitable.

3
Q

What is Radicalism?

A

Conflict is a reflection of class conflict and a permanent feature of capitalism.

4
Q

What are some forms of industrial conflict?

A
  • overt or covert
  • collective or individual
  • proactive or defensive
5
Q

What are some overt conflicts?

A
  • strikes
  • boycotts
  • bans
  • sabotage
  • sit-ins
  • pickets
6
Q

What are some covert conflicts?

A
  • absenteeism
  • sabotage
  • turnover
  • theft/pilfering
  • indifference
  • slow performance
  • failure to share knowledge
  • whistle blowing
7
Q

What are the steps of negotiation?

A
  1. The introductory phase: agenda, behaviour opening offers
  2. The differentiation phase
  3. The integration phase
  4. The settlement phase
  5. Implementation
8
Q

What describes industrial relations?

A

Conflictual and collectivist

Sensationist and dramatic

9
Q

What is Beatrice and Sydney Webb’s trade union definition?

A

‘a continuous association of wage earners for the purpose of maintaining or improving the conditions of their employment’

10
Q

Freeman and Medoff identify which two faces of unionism?

A

the monopoly face and the collective voice face

11
Q

What are the types of managerial control strategies developed by Braverman, Friedman, and Edwards?

A
  • Personalised control: under direct control of supervisors
  • Technical control - systems & processes restrict discretion
  • Bureaucratic control: rules and policies
  • Commitment as a strategy: aligned interests
12
Q

Describe modern awards

A

a fair and relevant minimum safety net of terms and conditions

13
Q

How do modern awards provide a safety net?

A

They must meet the objective and legislation

14
Q

What is management unitlateralism?

A

the process in which management solely determines rules of the employment relationship

15
Q

What is managerial prerogative?

A

those areas of decision-making within an organisation over which managers claim to have an unfettered right to decide as they see fit.

16
Q

What are the different individual contracting types?

A
  • substantive individualisation (terms and conditions)

- procedural individualisation (individual rule-making process)

17
Q

What are 4 types of union structures?

A
  1. Craft/occupational (e.g. Nurses union)
  2. Industry (e.g. Finance sector union)
  3. Company/Enterprise (CBA officers union)
  4. General/conglomerate (United Voice)
18
Q

What is Corporatism?

A

the organisation of society into major interest groups and bodies

19
Q

What is procedural fairness?

A

whether the termination of employment was carried out fairly with reference to principles of natural justice

20
Q

What is substantive fairness?

A

whether a fair reason existed for termination of employment

21
Q

What is the BOO(Test)?

A

Better off overall test - must be BOOT than would have otherwise received under a modern award